We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Auto Repair

Matt's Mobile Mechanic, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/18/24, **** with Matts ********************** Mechanic came to fix front end parts on my 2008 Chrysler Aspen. At the time, he replaced the rack and pinion, as well as inner/outer tie rods. Everything at first appeared to be okay. Fast forward a week and the rack and pinion/steering is still leaking. **** is called to come back and do warranty work on the rack and pinion to stop the leak. **** came back on 4/27/24 to do the warranty work. At the same time, i asked him to replace the sway bar links and the sway bar bushings since the vehicle was already going to be jacked back up for warranty work. He said no problem and installed said parts for me while fixing the prior leak. Upon completion, **** came up to the house and told us everything was all set and good to go. We paid him for his time, and he provided no receipt/invoice for the work that was done (have security footage showings we paid him but never received an invoice from him). I was under the impression everything was fine with the vehicle moving forward. Well, that wasnt the case. ****, never once tightened a single lug nut on the drivers wheel. We went to leave only a few hours later after **** had completed his work, and the entire wheel fell off the vehicle causing extensive damages throughout. Front end/suspension parts are damaged, fenders, head light, drivers door, etc etc are all damaged due to his negligence and not tightening the lug nuts down. Since this has happened, **** was made aware of the issues and said he would fix them himself. Since we no longer trust his work, we told him that he directly would not be working on the vehicle and his insurance would have to cover it at a body shop. **** has since went *** and will no longer return phone calls or text messages, and he will not provide his insurance to us either. We will have to more than likely cover expenses out of pocket now, and I will be taking Matt/Matts ********************** Mechanic to court for any and all damages he caused.

Matt's Mobile Mechanic, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.