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Find a Location

NxGen MDx, LLC has 1 locations, listed below.

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    Business ProfileforNxGen MDx, LLC

    Medical Testing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    34 complaints closed in last 3 years

    22 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    801 Broadway Ave NW STE 203, Grand Rapids, MI 49504-4463
    BBB File Opened:
    1/17/2017
    Years in Business:
    11
    Business Started:
    1/1/2013
    Business Incorporated:
    2/21/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Alan Mack, President/CEO
    Contact Information

    Principal

    • Mr. Alan Mack, President/CEO

    Customer Contact

    • Ms. Kristin Sherman, CFO
    • Mr. Alan Mack, President/CEO

    Customer Complaints

    34 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/01/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    The business is very hard to get ahold of , they sent me a text saying I had a balance from over a year ago . This is the first notice Ive been sent and I spoke with the company before I even had the testing done and was told that my insurance would cover the testing . Now I apparently have an outstanding balance of almost $900.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    JB S

    1 star

    03/21/2024

    HORRIBLE COMPANY - wish i could leave "no star" bc that is what they deserve My ob/*** asked that I pay a "bit" out of pocket for the usual $50 lab work.She did four tests over seven months.The claims were not filed until 6 months after the first test.Imagine my shock when I got four bills for $1,300 ($5,200 total) when those four tests could have cost $200 total had I used the usual in network lab service.Months and months of calls to NxGen with them telling me that they would give me a "deal" of $300 for one of them if I paid them that day.More months of calls with my ob/*** telling me that they "told" me that the tests would be more expensive and more back and forth calls with NxGen.Finally they agreed to $149 each for the test with no credit for the $300 already paid.Leaving my ob/gyn for unethical treatment.THE $300 OR $149 CHARGE SHOULD HAVE BEEN DISCLOSED UPFRONT before subjecting me to these tests that she preferred over the typical inexpensive one in network provider.COMPLETE DISGUST WITH NEXGen and what they charge for these tests.Sign me up for a class action . . .

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