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Business Profile

Hotel Reservation

Booking.com USA, Inc. (Part of Booking Holdings, Inc.)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

About

Important information

  • Additional Info:

    Booking.com has closed their U.S. headquarter office located in Grand Rapids, MI, and all customer service is now being handled from Amsterdam.  On December 7, 2022, Booking.com notified the BBB of the following:  

    “The BBB claims are now handled by our Amsterdam office and the Senior Relations Specialists are in charge of those claims.  We are reachable at: 

    Customer Relations
    Booking.com B.V.
    Herengracht 597
    1017 CE Amsterdam
    The Netherlands

    However, we cannot be reached by phone.”

    As a result, the BBB can no longer accept or process complaints regarding Booking.com. 


    If you are experiencing a problem with Booking.com, we suggest you first contact the company directly at the above referenced email or address. 


    If this is unsuccessful, you may wish to contact your local Attorney General’s Office or the Federal Trade Commission at ftg.gov or 1-877-382-4357 to initiate a complaint with their respective offices.


    In addition, the BBB has located an organization in the Netherlands that may also be able to assist consumers with complaints, however, all correspondence is in Dutch:


    Authority for Consumers and Markets
    PO Box 16326
    2500 BH The Hague
    The Netherlands
    Ph: +31 70 7222 000
    Fax: +31 70 7222 355
    www.acm.nl/en

About This Business

Booking.com offers type of property; from small, family-run bed and breakfasts to executive apartments and five-star luxury suites. Their service offers 1,334,878 active properties in 225 countries and territories.

 

Booking.com USA, Inc states they offer hotel reservations

Products and Services

This company offers hotel reservations, accommodations and booking services.

Business Details

BBB File Opened:
11/30/2010
Business Started:
9/2/2008
Business Incorporated:
8/14/2012
Type of Entity:
Corporation
Alternate Names:
Booking.com
Business Management:
Mr. Ted Kaake, Team Leader

Additional Contact Information

Principal Contacts
Mr. Glenn Fogel, CEO
Customer Contacts
Ms. Cynthia Muller, Regional Manager
Mr. Glenn Fogel, CEO
Mr. Ted Kaake, Team Leader
Additional Phone Numbers
Other Phone: (616) 254-3400

Additional Information

Refund and Exchange Policy
See website for details.
Business Categories
Hotel Reservation

Industry Tip

More Resources

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