Business ProfileforSpectrum Health Hospitals

My dad, ************************* was admitted to the hospital on 7/17/2023 for shortness of breath. He was cared for and expected to be released on Friday 7/21/23. I had been with him the majority of the time at the hospital. On Friday when he was getting ready to be released, he decided to shower at the hospital so I wouldn't need to help him at home. I expected the nurses would stay with him or near. He had a very bad left knee and was not stable with walking and used his cane or ****** every where he went.In the shower, he was left without his cane and was found a few minutes later staring at himself in the mirror with blood dripping down his face. The investigation led to a few different things: He fell on his right side, hit his head and ended up with a series of tests, stitches, *** right leg, concussion, and decrease in kidney function as a result of the *** scan contrast. He was released the following day after another night of observation. The hospital agreed to assist my dad on a few of the bills and in home PT; but it does not cover the entire out of pocket cost. He also was 1 month homebound from the unability to walk with now two (2) *** legs. He still is hurt, but starting to finally recover.My complaint: We still do not have an answer as to why he was left alone in the shower, and especially without his cane on a slippery floor. I was told he was on independent care, but considering he used a cane or ******, had a urostomy that needed to be changed, I do not think that was the correct assessment for my dad. Not sure if this is the right place to start, but we are not sure who else will listen or help us prevent this from happening from the next person. In addition, during my dad's recovery of not being able to walk, it was my responsibility to get him to and from his dr ************* From this, I have had to take many hours off having to make them up during off hours.We do love Spectrum and the doctors and nurses; but I feel we are lucky it was not worse than this.