Business Profile

Grocery Store

Meijer, Inc.

Complaints

This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

348 total complaints in the last 3 years.
110 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order at Meijer and they delivered MANY damaged and incorrect and expired items and in CUSTOMER service they are of little or no help they repeat and repeat the same thing and they do not help at all I want my order correctly please or my refund and please don't know Thank you again Thursday, Sept. 14, 2023, 6 pm - 7 pm Order: *********
Business Response
Date: 09/27/2023
On 9/19/23, a refund was issued for $116.67 and the customer was informed.
Initial Complaint
Date:09/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a delivery order on Meijer.com on September 6th, 2023 @ 12:16 am and the keypad timed out and it told me to re-enter my *** pin, which I did- hence the 2nd charge at 12:27 am) and upon checking out, I was double charged ($82.83 twice equalling $165.66) on the *** card. I quickly cancelled the order and was only refunded $82.83. I called Meijer customer service later that morning and informed them of the overcharge. They opened a refund case CS0549645 to refund me but they did a trash job and processed it as a credit card instead of *** card. I received no order (because it was cancelled) and only 1 refund. So they're keeping $82.83 w/o having fulfilled the order and they're stalling on refunding the additional $82.83 to my *** card . They've been stalling on the refund since September 6th, 2023 and as of today they still haven't refunded me the overcharge. I'm greatly disappointed because now I'm without almost half of my *** benefits because their system has stolen *********** keep stalling on refunding them so now I have to figure a way to buy my disabled Mother's food for the rest of the month. I'm also disabled to make it all worse and I will never shop with them again, EVER. Please help.. My Case # with Meijer customer service is *********.. I got nothing only for them to keep $82.83 of my *** benefits. A garbage company with theiving practices.
Business Response
Date: 10/03/2023
As of 9/6/23, there was a refund issued for $82.83. If the customer is still not seeing this, the customer needs to reach out to us so that we can further investigate this refund.
Initial Complaint
Date:09/14/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/14/23 (today) I went to Meijer's pharmacy to pick up my filled prescription for a generic form of Vyvanse 30mg at 9:05 AM. I was informed at pickup that I was receiving name brand and it would cost $275.91 with insurance. When I asked the woman assisting me, *****, why I was not receiving the generic that had been requested, which costs $35 on my insurance, she and the head pharmacist informed me that the generic did not exist at this dosage and the name brand was my only option. So I paid for the name brand because I was informed that I had no other choice. A quick ****** search on arriving back at my office revealed the existence of multiple generic forms in my dosage, available at numerous pharmacies in the area. I called the pharmacy back to try and seek resolution for what I assumed was a mixup or innocent miscommunication and was told there was nothing they could do for me and they did not care that 2 separate staff members informed me that I would have to pay this amount for this exact medication if I wanted it at all. If I had actually been informed of the truth when I was initially called and informed that my generic prescription had been filled- that they just don't carry any generics of Vyvanse at this pharmacy- I could have simply filled it elsewhere and been charged the appropriate price for the medication I was actually prescribed. As it is, the only explanation I can see is that they simply wanted my money and did not care about ethical practices and full and complete disclosure of information regarding medications. Rx #: ************
Business Response
Date: 10/03/2023
As of 9/27/23, the Pharmacy area should have reached out to the customer to work through the concerns.
Customer Answer
Date: 10/05/2023

Complaint: 20605602

I am rejecting this response because:
The business attempted to contact me directly by phone, left no voicemail, and when I called them back to enquire they claimed that they had not called me and had no idea why someone from Meijer Pharmacy would need to get a hold of me.
Sincerely,

*************************
Business Response
Date: 10/17/2023
Due to privacy rights, the pharmacy area was informed about this concern on 9/27/23. All pharmacy concerns are investigated and then someone will reach out to the customer for more follow ** in order to resolve the issue.
Initial Complaint
Date:09/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an ATT phone along with a phone card. I wanted to retutn them the very next day as the phone was missing the sim card. They refused to do this even though the policy states that I could return it if the box was unopened. I am not paying nearly $200 on a phone and a phone card that cannot be used and I would like a full refund on both.
Business Response
Date: 09/27/2023
As of 9/14/23, the Store Director was working on this which could take some time since this was 9 months ago.
Initial Complaint
Date:09/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Friday, Sept. 1, 2023, 12 p.m. - 1 p.m. Order: ********* I made this order but apparently they only took the photo and they took my order we have been going in and out of the hospital when we got home there was nothing on the white wooden bench not a single bag and meijer when a problem arises send shipt and shipt says that they can't do anything because the order was made on meijer's page, not shipt's, they pass the problem on to each other and the customers leave paying the ***** lousy service in ************ I never had a problem or a return in Meijer THEY SAY THEY SENT A PHOTO AND I DID NOT RECEIVE ANYTHING OBVIOUSLY I DON'T HAVE THE ***** STUCK TO MY BODY EXCEPT WHEN I WOULD HAVE NOTHING TO DISCUSS WITH THE SHOPPER BECAUSE THAT'S WHY I SELECTED AND WROTE INSTRUCTIONS
Business Response
Date: 09/14/2023
As of 9/13/23, a refund was issued for $93.52. An email was sent to the customer to inform about the refund.
Initial Complaint
Date:08/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Credit card opened June 29,2023
Business Response
Date: 09/05/2023
As of 9/1/23, we have sent this concern over to ********* who will be in contact with the Customer.
Initial Complaint
Date:08/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/26/23 I picked up two Oceans Halo No Beef broth from the shelf at the Meijer store in ******** *******. As I was scanning my items I noticed that on of the broths expired in April 2023. I took it to the **************** area to see if I there were more in stock. She said that there were only 8 more on hand so they probably had none. I asked if I could get a rain check or something so since the one that I wanted expired several months ago. She said no because it wasnt in the ad. It shouldnt matter whether it was in the ad. Meijer shouldnt have expired products on the floor for consumers to purchase
Business Response
Date: 09/05/2023
As of 9/2/23, the Store Director sent an email to the customer letting them know that $4.29 is the everyday price they will receive for this item as it is not on sale.
Initial Complaint
Date:08/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order at meijer.com I ordered vanilla pediasure and they delivered chocolate I ordered 56 Gerber and they only delivered 28 I ordered goodnites and the box was opened these are closed with silicone and closed with transparent tape Surely someone bought it and returned it it's underwear They shouldn't do that as children. I also ordered pedialyte and they're supposed to be powdered and they're hard. What bothers me is that they don't understand that if people order online it's because we can't go to the store and they make their mistakes and want to send us to fix them at the store THEY ONLY WANT TO REIMBURSE ME 14 GERBER THEY ARE STEALING WHAT OF 14 AND THE ***** EMPLOYEE WHO DELIVERED IS NOT EVEN THE ONE IN THE ***** train your employees well and check that they collect and deliver everything MEIJER SENT ME TO ***** AND ***** SENT ME TO MEIJER
Business Response
Date: 09/05/2023
As of 9/1/23, a refund was processed for $101.77 for the remaining Gerber items and Pediasure. An email was sent to the Customer to inform of this refund.
Initial Complaint
Date:08/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/12/2023 I purchased a HP black cartridge from Meijer. On 08/17/23 item would not install customer service closing. Return on 08/18/23 customer service state nonrefundable item. sign posted. Contact HP.HP refuse to accept item. referred me back to Meijer.Help!
Business Response
Date: 09/05/2023
As of 9/5/23, the Store Director has advised the Customer that ********************** does not replace the ** Cartridges and if issues occur, then the Customer needs to speak to ** customer service because they cannot be returned per policy. The Customer was explained this several weeks ago.
Customer Answer
Date: 09/07/2023

Complaint: 20511746

I am rejecting this response because: After contacting HP they contend that Meijer is responsible for replacing the item since it was purchased from their store!

Sincerely,

***********************************;
Business Response
Date: 09/11/2023
As of 9/7/23, the Store Director has refunded the customer for the ink cartridge.
Customer Answer
Date: 09/12/2023

Complaint: 20511746

I am rejecting this response because: As of 09/12/2023, the ink cartridge and the purchase receipt.is in my possession. Meijer's stores manager: has refuses to accept the defected item! MEIJER'S STORE MANAGE HAS PROVIDED FALSE INFORMATION! Please provide the name of the manager....

Sincerely,

***********************
Business Response
Date: 09/27/2023
As of 9/14/23, the Store Director confirmed that this customer went into the store and was refunded for the ink cartridge.
Customer Answer
Date: 10/03/2023

Complaint: 20511746

I am rejecting this response because: I have the ink cartridge in my possession. Meijer is providing false information. Meijer has now posted a sign Near the cartridges: "ATTENTION MEIJER SHOPPERS
INK CARTRIDGES SOLD IN THE ELECTRONICS
DEPARTMENT ARENOT ABLETO BE RETURNED
OR EXCHANGED ONCE THEY HAVE BEEN OPEN".
THANK YOU"
I took a picture of the sign and can forward at your request.

Sincerely,

***********************
Business Response
Date: 10/17/2023
After further investigation, the Store has identified that the customer was refunded for the ink cartridge. This case has been closed.
Initial Complaint
Date:08/22/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 9, 2023, I picked up a grocery order (Order # *********) from Meijer in ***************. In the order was a rotten watermelon. I called their ***** line and complained and was told my account would be credited an $8.00 courtesy coupon. This didn't happen. Also, coupons on their website promise discounts (one for $4.50 off any $13.00 purchase of any brand cheese). I clip the coupons and they show as saved in m y account, but when I put the specified items in the cart and go to check out, no discount is taken. I skipped shopping at Meijer this week because I'm getting tired of being given rotten produce in pickup orders, being promised refunds that don't materialize, and not having coupons honored.
Business Response
Date: 08/23/2023
We reached out and left a voicemail for the Customer. $20.50 courtesy coupon was issued in the mPerks account.
Customer Answer
Date: 08/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to add, though, that it's not about the money, though that's appreciated. I hope Meijer will pay attention to the quality of produce they use in fulfilling pickup orders. Third time this summer I had to complain about spoiled food, and the reason for going through the BBB this time was that the complaints were getting sidelined on an issue that's a deciding factor in continuing to shop there.

Thanks to everyone for their help and cooperation in the quick resolution of this problem.

Sincerely,

*******************************

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Meijer, Inc. is BBB Accredited.