ComplaintsforMeijer, Inc.

Grocery Store

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Initial Complaint
04/02/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I used to believe that Meijer cared about their customers and their products. **** is turning over in his grave. I contacted them about 3 weeks ago and stated that I thought the Meijer brand food clear plastic wrap was of poor quality. I clearly stated that I was not asking for anything in return. It was just so they were aware, as the ******* brand is always good (and cheaper too). I no longer have emails but it took two separate emails. It took about-4 days before they even got back to me. They were very short and unapologetic. They led me to believe that someone would be in touch. I have not (still) heard anything, so I sent an email on thiercustomer complaints on their web site. I was very direct and told them that since I am not important to them, I am requesting the money I spent on that poor quality product. Oh, BTW I sent this last complaint, I believe it was last Thursday. The package clearly says that satisfaction guaranteed if the product is defective or the cundumer is unhappy with the item. The wrap just keeps sticking to itself when you try to roll out the wrap. I never had any issues like this. I also mentioned that I just went to the same store last week and did buy some items. They had a special on.some dog chews, if you buy one at full price, you can get the exact same item for 40% off. I even used my Meijer Perks card. Funny, I only got 30% off. I noticed this happened while I was scanning the product's but how ***** would I have been just to ask for the 10% that I was shorted. I included this in my complaint on their web site! I will make sure that all of my social media, mentions that Meijer is garbage company and they do not back up their products and do NOT care about the customers!! Go to ******* instead! I never thought that I would say that!
Business response
04/10/2024
As of 4/4/24, the Store Director reached out to the customer to discuss the concerns and a resolution for the issue.
Customer response
04/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** "***" *****
Initial Complaint
03/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My husband and I purchased an Xbox S on March 29th 2024 @ 11:00 pm. Brought it home hooked it up and found out it's not what we wanted for the price of $350.00. It was in our possession less than 24 hrs. We brought it back to the store at 10:00 am the next morning March 30th 2024 with our receipt. Nowhere on the receipt does it say anything about not being able to return this specific item if it's been opened. The service desk employee was very rude and so was the manager I asked to speak too. No resolution was made. We even would have taken in store credit. We are now stuck with a game console that will sit in a box and collect dust. With all this being said I'd greatly appreciate if their is anything we can get solved ASAP. Thank you.
Business response
04/09/2024
As of 4/8/24, the Store Director has sent an email to the customer for a resolution.
Initial Complaint
03/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The Meijer Grocery Store on Keystone in ************ uses a system called "gatekeeper", which can suddenly lock the wheels on the grocery cart without warning. This was done to me in the grocery store on 3/28/24, and caused injury to both of my wrists. I checked out at a regular (not-self) checkout lane. A $62.79 purchase was made. Once I got to the exit doors, the cart suddenly stopped without warning, causing me to jam my hands against the handle of the cart. An employee who was sitting there asked to look at my receipt, could not determine why the cart locked on me, and then used a remote device to release the wheel on the cart. When I commented that it was a very bad idea to suddenly lock wheels on the carts, she admitted that there have already been lawsuits against meijer for this.I called the manager, *****, after I had left the store. She described this system as something for asset protection and said it was designed to catch dishonest people. She described it as a glitch and that it malfunctioned for me. She took my receipt number to file a report for their risk group.I also spoke to her manager, ********************* at ************. She claimed I did not take the cart through a point of sale, or it was a glitch that caused this. I also spoke to her superior, regional manager ***************************. He described that they were evaluating whether this system would go in all of the stores.On my local neighborhood *************** I reported this event and asked people to use their voices against this unsafe device in the stores. People reported similar occurrences, with injured wrists, bruised shoulders of kids sitting in the carts, and a child biting her lip badly from the impact. The carts locked on several other people without causing injury as well. Neighbors also cited this as happening at local Kroger grocery stores, with employees willfully engaging the system to stop people they thought were stealing.
Business response
04/16/2024
As of 4/10/24, the Store Director reached out to the customer to try and resolve this concern.
Customer response
05/02/2024

Complaint: 21503590

I am rejecting this response because: I spoke with the store manager and several higher ranking team members and they did not resolve the issue. They continue to have an unsafe system in their store that can hurt customers.

Sincerely,

*************************, MD
Business response
05/08/2024
There is nothing else that can be done. The store has spoken to the customer already and the customer is still not happy with the conversation. This is due to a system that currently may not change at this time.
Initial Complaint
03/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Was told to pay out of pocket and submit receipts for a reinvestment and now Im being told cant be reimbursed when I had full covered and when I call to fix the problem Im either hung up on or they dont answer
Business response
04/03/2024
Due to the nature of this concern, once investigation is completed someone will be reaching out to the customer with a resolution.
Initial Complaint
03/22/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I paid cash for my desired items. I returned an item, store did not refund my cash, I was given store credit on a merchandise return card. When I returned to store to spend my credit, store said there is no ctedit, that it expired. There is no expiration notice printed on the card, no expiration notice listed on their website. When I complained to the store manager, **********, he kicked me out of the store and called the police and said I was crimally tresspassing.
Business response
04/03/2024
As of 4/1/24, the Store Director is going to be offering a new gift card.
Customer response
04/04/2024
Good morning.
Will the newly issued gift card be mailed to me or am I supposed to go to the store in person to receive it?
When I return to the store, either to pick up the gift card or to spend the amount or to shop for extra items, will the manager call the police on me?
Will there be an expiration date on the newly issued gift card?
I suffer adult epilepsy and am not able to drive. I rely on walking or riding a bicycle and taking a bus, and my travel in this manner is weather permitting meaning no rain no snow no freezing temperatures. I do not have the option of taking a Taxicab or Uber or Lyft, as I do not have a way of auto-payments. With this being said, I can only hope to make it back to the store within the "expiration time" if there is one. Thank you.
Sincerely, ***************
Customer response
04/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
03/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a bottle of Vitamin D from Meijer and when opening it at home noted the protective seal was half broken on the bottle.We tried to return it the next day for an exchange due to it being tampered with. The service desk rep refused stating it must have torn when we opened it. This is not correct as it was not stuck to the lid when opening it and had clearly been tampered with while on the shelf.
Business response
03/27/2024
As of 3/22/24, the Store Director was able to speak with the customer and resolve the issue.
Initial Complaint
03/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, I wanted to say that many of the ******* that were delivered to me were crushed and some have holes like a knife, but this seems to be a manufacturing problem because some containers are poorly manufactured and that can create mold inside that cannot be seen and cause botulism in babies. I also wanted to say that I was missing some items, maybe I forgot a bag in the store? I'm missing my Dove baby shampoo and my Radiante night pads. and the avocados are brown inside, they are no longer useful, you should refrigerate them so they last longer THIS WAS THE MESSAGE I SENT TO MEIJER THEY ASK ME TO CALL AND THEY NEVER ANSWER SO I DON'T KNOW WHAT THE COMMUNICATION FORM THAT HAS TO BE FILLED IN THE MEIJER PAGE IS FOR IF THEY DO NOTHING Order #********** Phone #(XXX) XXX-5027 Delivery Date:Wed Mar 13 8:00 PM - 9:00 PM
Business response
03/26/2024
As of 3/20/24, a refund was processed for $109.11 on the *** card and $23.42 on the Credit Card.
Initial Complaint
03/09/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Order No. ********** MY ORDER WAS 3 TO 4 HE STARTED BUYING AT 3:06 AND DELIVERED AT 5:15 MY MEAT AND VEGETABLES ARE HOT AND MY JUICE THE ***** IS BROKEN THE COOKIES EXPIRED
Business response
03/20/2024
As of 3/9/24, a full refund was issued for $150.49 and the customer was sent an email informing of this information.
Customer response
03/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
03/09/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been unable to use the Meijer EBT delivery service since I signed up around 2/20/24. I order from ***************, **, Meijer store.I was told by customer service that prepaid debit cards are accepted as secondary payment yet my card is not working and has sufficient funds.Here is their email from yesterday:Dear ******,Thank you for contacting Meijer.I apologize for your recent experience regarding paying with a prepaid ***** Providing a positive customer experience is a priority at ********************** and I would like to thank you for taking the time to communicate your concern. If we plan to succeed in the future, we depend on our customers to provide us with their honest feedback.We do accept prepaid **** cards as a form of payment for online orders. Please try saving this card to your account before starting the checkout process. You can do this by going to your profile details on the website and clicking payments. There will be a link to add new payment. Once you have saved the payment to your account, you should be able to checkout without receiving this error. I apologize for the inconvenience.I sincerely hope we have the opportunity to serve you again in the future. We appreciate your business.If you have questions please reference case number CS0959266 and contact Meijer ************* at ****************************** ***************).Sincerely,***** Meijer ************* ***********************************
Business response
03/20/2024
As of 3/12/24, an email was sent to the customer explaining some helpful information regarding placing an order. $50.50 courtesy coupon was issued due to the experience.
Initial Complaint
03/07/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Thursday, March 7, 2024, 9 am - 10 am Order: ********** I placed an order at Meijer because a plumber was coming and it wasn't delivered to me. You can't see in the photo at which house they left the order, you don't see a house or a number. nothing and meijer says that ***** says that yes it was delivered but how is it sure meijer also if they don't even have a good proof photo or a signature they blame each other and the client loses that is unfair meijer should change drivers I just know They didn't give me anything nor did they leave anything at my door so I need you to give me a solution, thank you
Business response
03/19/2024
As of 3/7/24, the customer was refunded the full amount of the order for $43.18.
Customer response
03/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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