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Business Profile

Diagnostic Testing

ADHD Online

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In may I submitted an evaluation for ADHD. They said I don't have it. I was later diagnosed by a local psychiatrist in September. I brought this up to the company and they were not sympathetic. Upon further investigation, this is a very common occurrence with this company. The evaluation essentially said I don't have it because I have a history of deression and anxiety (both very common with add) and that I'm too old.

    Business Response

    Date: 10/10/2023

    Hello, thank you for leaving us this feedback in regards to your experience back in 2022, we are very sorry for any frustrations this situation may have caused you. It's essential for you to know that we have complete confidence in the clinical expertise of our psychologists and their commitment to providing the best care possible. We are happy to hear you sought a second opinion and continued on your healthcare journey. Your well-being is very importance to us, ************** your proactive approach to seeking the care that best fits your needs.

    Customer Answer

    Date: 10/12/2023

     
    Complaint: 18184361

    I am rejecting this response because:

    Their clinician came to the conclusion of the incorrect diagnosis due to the fact that I have comorbid issues and am an adult. I am fully confident that the clinician did not put their full effort into their assessment and that this company is only trying to get peoples money. If I had just accepted their assessment (that was incorrect) then I would still be suffering at this point and wondering what it wrong with me and why can't I just be normal. It is things like this and their refusal to take responsibility for their failure (in me and a variety of others) that leads to people having no faith in the medical system. 


    Sincerely,

    *****************************

  • Initial Complaint

    Date:10/07/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2022 I paid $150 for an online adhd evaluation. For context, I am NOT seeking any kind of medication for adhd. I'm seeking a diagnosis solely to use disability accommodations at school. I was diagnosed with adhd in the past, but have lost record of that and don't remember who my doctor was that diagnosed me. I'm without insurance so I was trying to find a more affordable option to get re-diagnosed.ADHD Online markets their evaluation as accurate and legitimate. They require payment up front and you don't see what the evaluation is like before you pay. The evaluation itself is worded so poorly. It's clearly not an accurate evaluation. For example, questions ask about symptoms and then ask you outright if you think your symptoms are due to adhd. Legitimate evaluations don't add bias into the process like that.I was diagnosed as not having adhd. This is puzzling since I have actually been diagnosed with adhd, with an actual doctor in a face to face setting. The report written about my diagnosis ignores some of the information I provided (current issues and my own concerns), and focuses heavily on other information that is not relevant now (information from 20+ years ago that isn't consistent with my current experience).I've reached out to the website support and have been told I can't have a refund. No real reason, just that they don't give refunds. I realize taking an online evaluation for this seems naive but I was trying a low cost option since I'm a student and uninsured. I wasn't expecting such a poorly designed test, or a "diagnosis" that contradicts the legitimate one I had in the past.

    Business Response

    Date: 10/10/2023

    Hello, thank you for leaving us this feedback in regards to your experience, we are very sorry for any frustrations this situation may have caused you. It's essential for you to know that we have complete confidence in the clinical expertise of our psychologists and their commitment to providing the best care possible. Oftentimes, our psychologists will leave recommendations for patients on possible next steps, which we hope they will take into consideration. Please feel free to reach out if you have any further questions or concerns.

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