Complaints
This profile includes complaints for Northpointe Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 36 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greetings, On August 5, 2022, an account was opened with Northpointe Bank under the name of my now 2-month-old infant, ***************************. I had authorized for Northpointe to take $700 from my **** of *************** account to deposit into *************** account with Northpointe. Once the transaction had been made, I checked her account balance and she had -$700 (negative $700). I immediately called her bank and spoke with a woman named ******************* who explained to me that there must have been a mistake in their accounting department and she would have it handled. On August 8, Northpointe added $700 to ************ account, giving her a balance of $0 instead of $700 (positive $700). Additionally, Northpoint made an unauthorized transaction of withdrawing another $700 from my **** of *************** account. At this point I had lost a total of $1400, so I called Northpointe and spoke with ***** again, and I notified **** of America of Northpointes unauthorized transaction.On August 11, Northpointe finally credited ******* account so she was positive $700. On August 16, **** of America rightfully requested the remaining $700 I was owed from Northpointe and that money was credited to my account. However, on August 17, Northpointe again deducted $700 from Athenas account, making her balance $0. Because of this ****** has lost $700. I have called and sent many emails to Northpointe expressing their mistake and explaining how it should be fixed. Each time, they have generally expressed confusion and incompetence, essentially claiming not to understand the issue even though Ive spoken to the same people about this issue for the past 17 days. Today, Northpointe has stolen $700 that belongs to an innocent 2-month-old infant. That is because the original $700 with which I opened her account has not been credited. My attempts to work with them to recover that money for her have been in vain.
Business Response
Date: 08/25/2022
Northpointe Bank acknowledges the concerns brought to our attention by our customer, *********************************, regarding a savings account. We have thoroughly researched the concerns she expressed and prepared a detailed written response, which was mailed to her on August 25, 2022.Initial Complaint
Date:08/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PMI was charged at loan origination ~8/21, and is no longer warranted based on home improvements, payments, PLUS hugely increased market value of the home. The *** is well under the requirement for PMI to be waived at this point. The "investor" is indicating a required 2-year waiting period for review UNLESS the *** is now under 80% and/or improvements have been made - both are true. The "investor" is refusing to apply the requested BPO valuation (for $105, which I'd gladly pay) to validate the increased market value. This is unethical and bordering on fraudulent.Business Response
Date: 08/17/2022
Northpointe Bank acknowledges the concerns brought to our attention by our customer, *******************, regarding her mortgage loan. We have thoroughly researched the concerns she expressed and prepared a detailed written response, which was mailed to her on August 17, 2022.Customer Answer
Date: 08/23/2022
Complaint:********
I am rejecting this response because: Northpointe continues to discount the full equity value, paymetns towards the principle, and improvements in order to remove the TEMPORARY PMI. This is extortion at best, and fraud.
Sincerely,
*******************Business Response
Date: 08/30/2022
Northpointe Bank acknowledges the concerns brought to our attention by our customer, *******************, regarding her mortgage loan. We have thoroughly researched the concerns she expressed and prepared a detailed written response, which was mailed to her on August 30, 2022.Customer Answer
Date: 08/30/2022
Complaint:********
I am rejecting this response because: ******** refuses to acknowledge the dramatically increased market value of the home, including upgrades, in order to remove the unethically charged PMI.
Sincerely,
*******************
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