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Find a Location

IRB Medical Equipment, LLC has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • IRB Medical Equipment, LLC

      5445 Ali Dr Grand Blanc, MI 48439-5191

    • IRB Medical Equipment, LLC

      6777 W Maple Rd West Bloomfield, MI 48322-3013

    • IRB Medical Equipment, LLC

      1454 W Center Rd Essexville, MI 48732-2139

    • IRB Medical Equipment, LLC

      5701 Bow Pointe Dr Ste 105 Clarkston, MI 48346-3199

    • IRB Medical Equipment, LLC

      16151 19 Mile Rd Ste 105 Clinton Township, MI 48038-1157

    Business ProfileforIRB Medical Equipment, LLC

    Medical Equipment
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    IRB Medical Equipment, LLC has 16 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • IRB Medical Equipment, LLC

        5445 Ali Dr Grand Blanc, MI 48439-5191

      • IRB Medical Equipment, LLC

        6777 W Maple Rd West Bloomfield, MI 48322-3013

      • IRB Medical Equipment, LLC

        1454 W Center Rd Essexville, MI 48732-2139

      • IRB Medical Equipment, LLC

        5701 Bow Pointe Dr Ste 105 Clarkston, MI 48346-3199

      • IRB Medical Equipment, LLC

        16151 19 Mile Rd Ste 105 Clinton Township, MI 48038-1157

      Location of This Business
      5445 Ali Dr, Grand Blanc, MI 48439-5191
      BBB File Opened:
      12/16/2019
      Years in Business:
      20
      Business Started:
      7/10/2003
      Business Incorporated:
      7/10/2003
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Genesys Medical Equipmment
      • Hart Medical Equipment, LLC
      • Henry Ford Health Products
      • Mclaren Medical Equipment
      • Hart Medical Equipment
      Business Management
      • Tiffanie Robinson-Steffes, Director of Reimbursment
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/12/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      Company says that I will have to pay for a **** rental for 13 months before it becomes mine, but I am on ACA and my insurance changes every year. Since my insurance changes, the rental contract starts over and I MUST continue to pay for as long as I have the **** machine. I will end up paying about $10k for a $1.5k **** machine.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Patricia C

      1 star

      08/04/2022

      If I could rate them 0 stars I would. Their customer service is nonexistent. I requested to speak with a supervisor by phone twice in April and 3 times in writing in May and June, including filling out their official complaint form. Its August 4 and still no reply. I filed a complaint with the BBB today. Would never recommend to purchase or rent any equipment through Hart Medical Equipment.

      IRB Medical Equipment, LLC Response

      08/08/2022

      **** would like to extend an apology to ********************** for the poor communication from our billing department and the supervisor that failed to respond to her requests. Attempts to reach ********************** failed, and the supervisor did not pursue additional calls. This has been addressed with that supervisor. In addition **** has adjusted her account to reflect a zero balance. The supervisor did attempt to call today, Monday, August 8, 2022; however, no connection was made. A voicemail message was left explaining Harts actions and a telephone number should ********************** have any questions. Sincerely,Hart Medical Equipment

      Local BBB

      BBB of Detroit & Eastern Michigan

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