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Business Profile

Transmission

Clem's Trans & Auto Center Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our transmission warning light was going off so we took the car in to Clems on or about January 12. Diagnosis was internal transmission failure with burning of the transmission fluid.Clems charged us $4372.69 to rebuild our transmission. Car was returned to us Jan. 25th. January 30th the transmission warning light went off again. We returned it to Clems the same day. The owner looked at it and said the transmission was fine, and it was just a warning light that he could not turn off. He attempted to turn off the warning light himself, but he could not do it. We continued to drive the vehicle with the warning light as he advised. March 22nd the car would not shift. We had it towed to our dealership because we did not trust Clems after the vehicle had been there twice for the same issue. The diagnosis was an internal catastrophic failure of the transmission. The transmission now must be replaced at an additional cost to us of $8330.00. Our dealership is doing the repairs as it has been to Clems two times and the issue was not fixed until the vehicle sustained a complete failure of the transmission.

    Business Response

    Date: 04/12/2024

    this is in response to the complaint the customer brought in their vehicle for their transmission we removed the transmission and rebuilt the transmission reinstalled it road tested the vehicle everything was working perfectly they brought the car back for a light coming on the message center they said everything was working but the light came on after we checked the vehicle out with the scanner there were no codes stored in the vehicle the message pop up for us and the message was a Maintenace reminder not an error message or a warning light they have a warranty here through ****** that would cover the transmission if it did have a problem that we told them all we have to do is get the vehicle to ****** Transmission and we would take care of the rest we stand behind any and all work we perform we have the best warranty by far out of any shop we have warrantied a trans we rebuilt 8 years ago because we are confident in our work and the parts we use if they did have a problem with their trans we would have resolved it here there are no refunds 

    Customer Answer

    Date: 04/12/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]

    Regards,

    ***************************

Clem's Trans & Auto Center Inc. is NOT a BBB Accredited Business.

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