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Business Profile

Internet Services

Speedconnect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB has recently received complaints concerning service interruptions and difficulty reaching the business by phone or email. These complaints are currently pending as BBB awaits the business' response.

     

    BBB continues to inform the business of communications from its customers. We encourage consumers with unresolved issues to file complaints with BBB at https://www.bbb.org/file-a-complaint and the Michigan Department of Attorney General at https://secure.ag.state.mi.us/complaints/consumer.aspx.

Complaints

This profile includes complaints for Speedconnect's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Speedconnect has 2 locations, listed below.

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was being charged $52.90 until recently, ***** was $184.90. I e mailed SpeedConnect with my decision to disconnect and change to Spectrum. This was on April 27. Now I am being charged for 2 months plus late fees. SpeedConnect claims my service was still active. How can I have 2 services at the same time? I was unaware I could not cancel via e mail. I don't think I owe anything at this time and find this totally unfair.

    • Initial Complaint

      Date:02/09/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2022 our service went out due to a satellite issue in *********. After weeks of no service I was informed on 7/7/22 that they would not be able to fix the tower and I would need to find a new provider. I had mailed in a large chunk of money to pay ahead on my bill. For over 6 months now I have been trying to get a refund and recently found out that they completely closed the location in ***********, ** without notifying any of their customers. Every time I call I can never get anyone to answer the phone. I have to call multiple times and go through the tech department. I have sent emails that are unanswered and left multiple voicemails that are never returned. I am waiting for a refund of over $400. The runaround is getting out of hand.

    • Initial Complaint

      Date:01/19/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had internet service through Speed Connect for two years. In early September there was a network outage and we no longer had internet services. Speed Connect assured they were working to fix the issue so I paid my bill of $53.90 on Sept 10, 2022. I kept calling for updates and again was assured the problem would be fixed. I again paid $53.90 on Oct 4. A few weeks later Speed Connect admitted finally that they were no longer servicing our area at all and I must find a new internet provider. I have called them several times requesting a refund for the two months I paid for when I did not have service. They tell me that it has to ran by a supervisor and my refund will take 3-5 business days. I've been told that twice now and I feel like they're lying to me as they have done for several months now. I just want my refund back for the months I paid for that they did not provide me service. At this point I am owed $120 and some change. It was not a donation to their cause and I would like it returned.

    Speedconnect is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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