We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

LaFontaine Ford of Flushing Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Brian V

    Date: 05/19/2024

    La ******** is very unethical when it comes sales. We went in to purchase a car and went in with the understanding that the internet price was where we were going to start are talks with. When the final out the door price was presented to us. It was marked up 1385 dollars and we were told it was for an ADD ON that they decide we needed. We had no say in the matter. I knew this was not the salesman's fault - we were told this was a corporate policy. Five text and a call later a manager told me that I should not be upset about it - I ended the conversation there. We purchased a beautiful Jeep which was a better price at a dealer that cares about building a relationship with a customer.

  • Martha K

    Date: 06/05/2023

    In March, 2023, we delivered our car for scheduled servicing prior to a long-distance trip. After several days of trying to contact LaFontaine for an update, and not getting a return call, we went to the dealership. They explained that they were very sorry, but they had forgotten to work on the car. This was terribly disappointing, but since the maintenance was not trip-threatening, and since we had the ********************* Plan, we were willing to reschedule the service after the trip. On the next scheduled repair in June, we again could not get anyone to respond to our requests for an update. A week later, we went again to the dealership to connect with SOMEONE. The service was "done," but not as we requested; they disagreed with the need to replace some components that we had been told by another dealership were necessary (EGR valve, struts and shocks). And we still had to pay the $100 deductible, even though we had not received all of the service we scheduled. I notice that the reviews for this dealership are great for sales, and lousy for service. Add mine to the lousy bin.

    LaFontaine Ford of Flushing Inc.

    Date: 08/28/2023

    Good morning - by way of introduction my name is ***************** and I am the General Manager of LaFontaine **** Flushing. I apologize for your frustration regarding your recent experience. I would appreciate the opportunity to learn more and discuss with you. I can be reached via email at **********************************

LaFontaine Ford of Flushing Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.