Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing Water Works Plumbing charges on November 21, 2024 for plumbing services to unclog a kitchen drain and install 2 toilet flappers. Total repair time was 1 hour and 15 mins. (At $177/hr) I was charged for 2 hours plus $89.79 for 2 toilet flappers. Very excessive for parts! The total bill was $432.79. (This did include a $11 discount for a coupon I had) The bill was not emailed to me. I had to call the next day to have it sent. When I questioned the excessive charges, I was first told there was a straight $177 charge for drain cleaning ,which would have made my bill considerably less. Later I was told they would look into the charges. After my two calls, they never got back to me.

  

  Business Response

  Date: 01/03/2025

  We were at this customer's home for an hour and 45 minutes and charged our hourly rate for that. We also charged for our parts. The customer asked for $100 back and was told that we would have to look into it. We attempted to reach back out to the customer to resolve the issue and had not heard back. 

  Customer Answer

  Date: 01/03/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  plumbing work was done by the company on 10/15/24. The agreed rate was 150 per hour & the total work for 3 hrs from 1.15 to 3.15 resulted in total bill for $531.00. This includes a charge @ 5% for using the credit card, $20 coupon discount, instead of charging for 3 hours, the total charged for up to 3 hrs & 15 minutes. The technician took a break of about 15 minutes & another 15 minutes for paper / invoice filling. Initially. I was not made aware of charge towards paper filling. They should not charge me for both ************* filling time. The hourly charges @ 150 is very high comparing to others. I did call the front desk immediately after the technician left to reimburse for 1/2 hour charged in excess. Based on hourly rate they should refund $75.00. No reply so far by them. Need Justice in this regard. I am 82 & live on SS income only. Thanks.

  

  Business Response

  Date: 11/13/2024

  Hello, we have worked with this customer 3 times since 2020 and our hourly rate has been $177/hr since that time. The plumber was there for 3.26 hours and the customer was only charged for 3 hours, so the 1/2 hour in question this customer was not charged for. In order to resolve this dispute we will agree to 1/2 of what the customer is requesting for a refund in the amount of ***** (Will refund $75 if needed)

  Customer Answer

  Date: 11/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  Thiimmiah 0shivar0aju

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired WaterWork Plumbing to complete a plumbing inspection of a home I was considering to purchase and was told by the service repair person on site that I'd receive a file of the video of said inspection noting that the device used to collect the video had an external memory drive used to collect and store the video footage. Date of service was on 1/21/22.I subsequently noticed that the provider used a third party application - i.e. a free and unlicensed version ********* to convey access to the video although that is both insufficient and unsustainable given the non controlling interest the plumbing company has in the third party. Ultimately, this is unacceptable (and misleading) as the plumbing company has no legitimate commercial right to ensure for ownership of the file I paid $253 for.After receiving the ******* link I then emailed the plumbing company on 1/22/22 to convey my unease and to request remedy by way of otherwise being sent a digital (e.g. MP4) or hardcopy file, such as with the external (flash drive) the video was originally recorded to, or else a refund. After a brief exchange with the company, I realized those efforts would be in vain given their immediate response was for me to "Resize the file", which clearly indicated they had no clue what they responded with as you cannot resize a web hosted link. I then called the company to underscore my concern and to seek remedy yet after speaking with a ***** who then transferred me to their office manager, ***, I had the same erroneous information shared with me & that wound up leading to me being both accosted by the office manager and led to believe I'd receive support for receiving the original externally recorded file or otherwise having the owner of the company reach me after the coming Christmas holiday for remedy. To be sure, I offered one more goodwill opportunity for the company to remedy their prior inadequacies as I emailed the company on 1/24/22 and offered the attached path forward.