Business ProfileforPure Honey Group, LLC

In July 2023 I engaged with Pure Honey Group, LLC (d/b/a Honey. for Moms (hereafter "Honey")) for individual therapy. Honey collected my insurance information and informed me that my sessions would be covered by insurance because my deductible had been met. The first few appointments were successfully billed through my insurance with BCBS. At some point, my deductible became "unmet" and Honey notified me. I contacted BCBS, who informed me that a ********** had paid was removed from my deductible amount, causing the error. They said it could take up to 30 days to correct. I communicated this to Honey. On the 30th day I received an email from ***** from Honey with a master bill, informing me my therapy sessions would be paused until the amount was paid. Two business days later Honey charged my credit card on file for the full amount of all outstanding sessions that bounced back from insurance, without my authorization. No other phone calls or emails from Honey asking me if they could charge my credit card or to resolve the issue after they knew I was working this out with my insurance carrier. My contract states that I am responsible for amounts not covered by insurance. In this case, my therapy IS covered by insurance, but Honey has not worked with me to resubmit the claims. Honey has these records as well as records of our correspondence. My BCBS representative is ************************* **************, ********************* and she can be contacted regarding my insurance coverage. I am disputing the charges until they are resubmitted through my insurance after my deductible is correctly applied.