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Business Profile

Real Estate Services

ForSaleByOwner.com LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2024 I went online and listed a property at ******** for sale by owner. They have very poor customer service. They have phone numbers which are never answered. They have email address which are never answered. I cannot find a way to delete the listing online. That is my complaint.

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please cancel my listings ASAP.I have tried calling @ ************ numerous times without any response! The phone goes immediately to voicemail during business hours. I have left a detailed message and require IMMEDIATE assistance. I have also emailed the [email protected] contact without any response.Listing #******** was created early this morning, 8/30, but status only continues to read "In Review" and the site will not allow me to update status or post to active. This listing needs to be immediately cancelled/deleted. Listing #******** was created this afternoon but also reads status "In Review" and I am unable to edit or update the status or cancel the listing. This listing needs to be immediately cancelled/deleted. The forsalebyowner.com site does NOT function properly, appears to be a scam and I want my account deleted. Please provide an immediate response to my numerous attempts to reach this company.

    Business Response

    Date: 09/16/2024

    Dear Seller,
    Thank you for contacting the Better Business Bureau (BBB)regarding your listings on ForSaleByOwner.com. We sincerely apologize for the frustration you've experienced in trying to reach us and for the delays in processing your listing updates.
    We understand the importance of timely communication and immediate action for your listings. We've investigated your concerns and taken the following steps:
    Listings Cancelled: We have confirmed Listings #******** and #******** have been cancelled and removed from the site.
    Improved Response: We are reviewing our phone support systems to address voicemail issues and ensure prompt responses.
    We understand your desire to manage your personal information and appreciate you bringing this to our attention.
    Listing Deactivation vs. Data Removal
    While we have deactivated your listings as per your previous request, for complete data removal, you'll need to contact Rock Holdings, ****,the parent company of ForSaleByOwner.com. They handle data privacy requests and will guide you through the permanent data removal process.
    Here's the contact information for Rock Holdings, ****:
    Phone: **************
    Mail: Write to this address:
    Rock Holdings, ****
    P.O. Box 44587
    *****************
    For your reference, we've also included a link to Rock Holdings, ****'s privacy policy, which outlines their data management practices: **********************************************
    Our Commitment
    We take data security and privacy seriously. While your listing information is no longer accessible on ForSaleByOwner.com, we encourage you to reach out to Rock Holdings, **** to ensure your data is completely removed from their systems.
    We apologize for the inconvenience caused by the "In Review" status and the inability to edit your listings. We are constantly working to improve our platform and user experience. Your feedback is valuable in helping us achieve this.
    We take all BBB complaints seriously and appreciate you bringing this matter to our attention.
    Sincerely,
    The ForSaleByOwner.com Team

    Customer Answer

    Date: 09/16/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

ForSaleByOwner.com LLC is NOT a BBB Accredited Business.

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