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Find a Location

Valhalla Krav Maga has 1 locations, listed below.

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    Business ProfileforValhalla Krav Maga

    Gymnasium

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    26039 Coolidge Hwy, Detroit, MI 48237-1109
    BBB File Opened:
    12/14/2023
    Years in Business:
    8
    Business Started:
    2/23/2016
    Business Incorporated:
    2/23/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Donald Lams, Resident Agent
    Contact Information

    Principal

    • Donald Lams, Resident Agent

    Customer Contact

    • Donald Lams, Resident Agent
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/14/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I had been a student at Valhalla Krav Maga since January 2021. I had always had a prepaid punch card membership, the terms of which had always been 10 classes for $180, good for 6 months. I had used up my previous card and purchased a new one on 5/1/23, before class when I was there. The owner *** asked me if I wanted to charge the card on file, nothing was said about increased cost nor shortening the amount of time it was good for. The next day I saw a $200 charge to my bank account when I was expecting it would be $180. I emailed him and asked why it had increased. He replied and said the cost went up as of 1/1/23.Shortly after the purchase of the card, I started the process of seeking a home to purchase, and my weekday evenings became busy due to my home search and later, pending purchase. On 6/23/23, I called *** and let him know I was about to close on the purchase of my home, and asked since I was moving further away, needed some time to get settled in my new home, and hadn't used any of the classes, could I please cancel the card and get a refund. He said no I could not get a refund, but he would put the card on hold. I said in the call that I should be able to use them all by 11/1/23, what I thought was the deadline for the card, he didn't state otherwise.I emailed *** 8/25/23 to confirm class was still on, he replied yes but then sent another email advising my card had expired 8/1 but he would give me an additional month to complete the classes I had paid for. This was the first time I had ever heard of this, I replied and advised my understanding was I had 6 months from date of purchase to use them,he advised he changed it to 3 months and increased the cost as of the 1st of the year. Never had I been notified of this previously.Had *** advised me of the change in terms of the card, I would not have purchased it. Instead he misrepresented the terms so I did not receive the training and classes I had paid for. Please refund the $200 back to my account.

    Customer Reviews

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    BBB of Detroit & Eastern Michigan

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