ComplaintsforGeneral Motors Corporation

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife and I bought a 2022 Chevrolet Blazer RS in January 2022. We bought it knowing that the heat/cooled seats and heated steering would not work til the microchips came in. We were informed by the dealership that the chips would be sent by the beginning of the 3rd quarter of 2022 so we based our purchase on expecting that to be true. None the less we didnt receive any microchips til late December of 2022 and they were for the heated/cooled seats. We set up an appointment with the dealership to get them installed and they work fine. 20 months after we purchased our Blazer we have yet to receive the microchips for the heated steering wheel. Its a shame that GM has our hard earned money for 20 months and I still have to wait for them to make my vehicle complete while they continue to produce vehicle after vehicle with all the microchips in them. While bragging on national tv how they are making billions on dollars in profits. No one makes big business accountable for anything they just let them keep trampling the working man. The tax payers should have let GM go bankrupt instead of bailing them out. I would just like what is due to me and my wife and what we were promised. Otherwise I feel GM should be forced to make our vehicle complete promptly or be forced to buy it back for the full price we purchased it at. My wife and I would have never purchased this vehicle if we knew this was going to be the out come. We were misled from the get go and now it seems like we out getting the run around. I have contacted GM customer service numerous times in the last ******************************************************* our situation. I hope something will be done about our situation.

• Initial Complaint

  03/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Own a 2011 Buick Lacrosse with less than ****** miles. *** vehicle completely when dead and had to be towed to local dealership (***** Buick in ***************, **). *** dealership informed me the issue is with the *** card part # ******** my vehicle vin is *****************. *** issue or complaint is that they say the part is on national backorder with no estimated delivery date? Buick promotes quality and customer service/care but when issues with parts arise it appears those words are irrelevant.

  Business response

  03/16/2023

  please see attached

  Customer response

  03/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

• Initial Complaint

  12/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Issue with a purchased vehicle not function as advertised:Sent vehicle into the shop 8 times for radio functionality Raised complaints with GM customer service Issue with vehicle still persists and they are doing nothing to correct Vehicle claims to be IOS compatible (yet does not function)Would not have purchased the vehicle if this was a known issue

  Business response

  12/30/2022

  December 30, 2022
  
  
  
  Better Business Bureau of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *******************
  Reference number: ********
  ******************** Case Number: 9-9198004976
  Mediation Liaison: *****
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ******************* and concerns with their vehicle.  We apologize for any inconvenience they may have experienced. 
  
  We are concerned when we learn that one of our customers is dissatisfied. For this reason, we would like a chance to review their concerns. Unfortunately, our attempts to contact them have been unsuccessful. Our attempts were made on the following dates: 12/26/2022@ 9:13am;12/26/2022@ 2:59pm; 12/27/2022 10:04am; 12/28/2022@ 2:22pm and 12/29/2022@ 10:06:18am. We have also sent correspondence to the address provided in the case. We kindly ask that you make them aware of our attempts to contact them. Until we hear back from either you or *******************,we will be closing out our case.
  
  If further information is needed, I can be reached at the phone number listed below.  
  
  
  We appreciate your assistance with this matter.
  
  
  
  Sincerely,
  
  *****
  Mediation Liaison
  General Motors
  *********************************
  
  

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** has copies of all work service records all the way back to the first service where I asked for service on the mechanical noise and bump I was hearing feel from my new vehicle. Then when the *** was brought back for the second service The Clunk had changed from an infrequent shift noise to a definitive noise and very hard shift or mechanical issue. At each subsequent service different adjustments, reprogramming, greasing has occurred, and in the most recent a specific harness fault was noted when the vehicle was returned to me and parts were ordered. At this point there are 8+ different service events and the problem persists, *** refuses to repair or cannot repair my vehicle, and clearly, their intention is to run out of the warranty on my vehicle and leave me without recourse. *** is aware of the problem and refuses to remedy the problem and they have open cases on this issue - *** Request [SR:9-5850099177].Here are links to multiple videos showing the clunking that is clear and evident:https://youtu.be/dgoDKfPHQUY https://youtu.be/bVc9kDMcMK4 https://youtu.be/8RgeW-i4Vbw https://youtu.be/YO22dqMjfas

  Customer response

  11/03/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  GM has delayed responding and resolving this matter for years and I will not dismiss any legal action. 
  
  Regards,
  
  ***********************

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The company including OnStar refuse to resolute problem to check to see if there is any firmware updates for my radio infotainment system.When I play music through my phone USB, sometimes my music mute itself as it still playing. The infotainment display will sometimes freeze until I unplug the **** The infotainment will read looking for connected devices and will still say that if I'm using over 64 gb of phone storage.I asked them if there's any firmware updates for my vehicle radio infotainment but it is so hard for them and they keep referring me to the dealership with a $99 fee to check.

  Business response

  05/31/2022

  May 31, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *************************
  Reference Number: 17210978
  General Motors Case Number: 9-7769122137
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ************************* and concerns with their 2012 Chevrolet Equinox. 
  
  We have completed our review of Pierre ******* situation. We will be scheduling *************** an appointment with a General Motors dealership. We can then see what is wrong with the vehicle and get an accurate diagnostic so that we can look into getting the vehicle repaired. Once the vehicle is repaired, we will be able to look further into resolution.
  
  We appreciate you bringing this matter to our attention.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors, LLC
  Phone: ***************************
  
  

  Customer response

  06/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

• Initial Complaint

  05/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to buy a car from a ***** store and they told me I couldn't buy it b/c GM had some kind of list they call the exporter list which isnt even exporting by definition. Exporting is when you sell something out of the U.S. Evidentially I have was supposed to keep my C8 for certain number of months prior to selling it. I only kept the car for a month before trading it for **** Corvette. GM needs to put this into a contract and get rid of this exporter list and make a new list that customers know they are required to keep their cars a certain number of months.

  Business response

  05/26/2022

  May 26, 2022
  
  
  
  Better Business Bureau of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *******************
  Reference number: ********
  ******************** Case Number: 9-7754594621
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ******************* and concerns with their.  We apologize for any inconvenience they may have experienced. 
  
  We are concerned when we learn that one of our customers is dissatisfied. For this reason, we would like a chance to review their concerns.Unfortunately, our attempts to contact them have been unsuccessful. We cannot send correspondence to the address because no address was provided. We kindly ask that you make them aware of our attempts to contact them. Until we hear back from either you or *******************, we will be closing out our case.
  
  If further information is needed, I can be reached at the phone number listed below.  
  
  We appreciate your assistance with this matter.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  *********************************
  
  
  
  
  

• Initial Complaint

  05/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  CASE # ************ VIN: ***************** ****** Sr. ******** ************************* Buyback program/replacement of 2020 Cadillac CT5 The adviser unfortunately is very hard to get hold of. I always initiate a call or email. Very little information provided. I have used other venues of trying to get an update on the case such as social media: ******** calling GM and Cadillac several times in the last 2-3 weeks which I was told a note has been sent to to a supervisor, ************************* to give me a call. No returned calls from a supervisor as of today 5/11/2022.I just got off the phone with K**** *oday at 1:22 pm, to where she tried to reach ***** for about 20 minutes. No success. Keana has sent a note for *************************, the Team Leader/Supervisor to call within ***** hours - She has been sent the same note to contact met in the last 2 weeks 3 time and I have yet to receive a call. My 2020 Cadillac CT5 is again at the shop since Monday, 5/09/2022 for the ongoing issue. Somehow every time I get it back from the dealership, NEW issues comes up. Service records will back these up.I'm very frustrated and very disappointed on how this issue is being handled. My first phone call to GM was April 14th... almost a month with very little information is provided.I'm requesting to expedite the case.

  Business response

  05/24/2022

  May 24, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *******************
  Reference Number: ********
  ******************** Case Number: 9-7746403750
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ******************* and concerns with their 2020 Cadillac Ct5.  We apologize for any inconvenience they may have experienced.
  
  We have completed our review of the situation. General Motors has offered a trade repurchase and they have accepted. We are currently working on the details to the repurchase. Please advise if anything else is needed, I can be reached at the phone number listed below.  
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  **********************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  04/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a previous complaint that I filed through BBB for General Motors (GM); complaint #********. Based on the previous complaint GM agreed to replace my vehicle with a new car. At first it seemed like this was progressing smoothly and I was being helped to actually get to the resolution agreed upon. I have been tossed between multiple departments to help me getting this problem resolved. However, I'm currently at the point where there isn't a contact person for me to reach out to at GM to get my problem resolved and it isn't moving forward anymore. I want to get my car replaced as soon as possible, this problem and inaction from GM is ridiculous.

  Business response

  05/09/2022

  May 9, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *********************
  Reference Number: 17010307
  General Motors Case Number: 9-7584087814
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ********************* and concerns with their 2020 Chevrolet Bolt Ev.  We apologize for any inconvenience they may have experienced.
  
  We have completed our review of the situation. General Motors has offered a trade repurchase and they have accepted.  We will be closing our file based on this resolution, please advise if anything else is needed, I can be reached at the phone number listed below.  
  
  Thank you for bringing this matter to our attention.
  
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  **********************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October 2021 my 2015 GMC Terrain Denali started to make a grinding noise. After 2 months and a lot of back and forth with the dealership they replaced the transmission. It took GM 2 months to get the transmission so they could make the repair. When I got my car back the first part of January, the grinding noise was not only still there, it was worse. I took my car to the other authorized dealership in ****** and they immediately found the transfer case was bad and was the cause of the grinding noise. That was on January 18th. As i sit here today, almost 3 months later, GM has not provided the replacement transfer case so my car can be repaired. Its is under warranty and they will only tell me there is not fix and no ETA. I have to make a car payment every month and am a mom with a young child that I have to get back and forth to school. GM has a rep that calls me about once a weekish only to tell me there is no ETA and no fix and there is nothing she can do but to keep calling my dealership and asking "the right questions". She has informed me that one department within GM is not authorized to contact another department within GM to try to get an update or answers. At one point I received a call from a VERY rude lady telling me I was wasting their time by asking what the status was and when I got physically upset from all of this, she laughed at me on the phone and asked, "is there anything else you want ma'am" at that point my husband told me to just hang up the phone, so I told her no, and she giggled and again and said, "you have yourself a wonderful day now!" I don't know who she was, it was not the normal lady that calls, I have been without my car over 5 months now. It can't be good for my car to just sit and not be driven. The expense of a rental is draining my savings account and I don't see any resolution in the near future.

  Business response

  06/08/2022

  June 8, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *******************************
  Reference Number: 16987953
  General Motors Case Number: 9-7568309507
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ******************************* and concerns with their 2015 Gmc Terrain. 
  
  After additional review of ******** Behrenss concern, General Motors has come to a decision based on the information provided. However, ****************** has not been able to take our calls. In order to fully resolve this issue, we will need to speak further with ******************. She has stated she will be calling us soon.If needed, I can be reached at the phone number listed below. 
  
  We appreciate you bringing this matter to our attention.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  *************************
  
  
  

• Initial Complaint

  03/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2012 ***** Equinox. A recall dropped years ago about excessive oil consumption problems with the exact engine that I have. My oil consumption test came back inconclusive. So, I thought that I was one of the lucky folks who did not have the bad rings and pistons. WRONG. I just didn't experience the problem yet because I had low miles and it didn't hit at the same time as everyone else. Fast forward to today, I burn one quart of oil every 500 miles. I took it in, when I noticed it, to a DIFFERENT Chevrolet dealership and they said that I am FOR SURE consuming excessive oil. Of course, I just missed the Special Coverage ***** ******************** Consumption repair from GM, so they want to charge me $2,200 of the $2,400 that it will take to repair it. They will spot me $200. I mean, come on. I have a record of TRYING to get the recall done when it first came out. I was told that I didn't need the repair. I don't know. I feel like I should still be taken care of here. GM is now ignoring my emails and voicemails where I ask about getting help.

  Business response

  05/23/2022

  May 23, 2022
  
  
  
  Better Business Bureau of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *********************
  Reference number: 16968177
  General Motors Case Number: 9-7537508923
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ********************* and concerns with their 2012 Chevrolet Equinox.  We apologize for any inconvenience they may have experienced. 
  
  We are concerned when we learn that one of our customers is dissatisfied. For this reason, we would like a chance to review their concerns.Unfortunately, our attempts to contact them have been unsuccessful. We have also sent correspondence to the address provided in the case. We kindly ask that you make them aware of our attempts to contact them. Until we hear back from either you or *********************, we will be closing out our case.
  
  If further information is needed, I can be reached at the phone number listed below.  
  
  We appreciate your assistance with this matter.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  **********************************
  
  
  
  
  

  Customer response

  05/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

  This is not true. I spoke with GM a few times and each time they offered me nothing but 10% of the repair cost and a "voucher" for a small percent towards a NEW GM vehicle. The problem is not being taken care of. I had to go to a local repair shop due to the lack of help from GM.
  
  Regards,
  
  *********************

  Business response

  05/27/2022

  May 27, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *********************
  Reference Number: 16968177
  General Motors Case Number: 9-7537508923
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ********************* and concerns with their 2012 Chevrolet Equinox. 
  
  We have re-reviewed ****** ****s situation and find that after we made him the 2 offers that he mentioned, we could no longer reach him. Several attempts had been made prior to him finally answering to make the original offer as well before succession. We are happy that Mr. **** has gotten his vehicle repaired. However, due to the fact that the repair was completed at a third party dealership, we will not be extending any further offers. We believe every consideration has been given and all information carefully evaluated to support this decision. General Motors will be closing our file based on this review, please advise if anything else is needed. 
  
  We appreciate you bringing this matter to our attention.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  *************************
  
  

  Customer response

  05/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

   

  GM contacted me about two offers that were not acceptable. They put a faulty part in the vehicle and are doing everything possible to not resolve the issue. One was 10% toward the repair. The repair would have been $2,400 to replace the piston rings and heads. They said that they would pay $200 of the $2,400. That is wrong on many levels. They also offered a voucher AFTER I accepted their repair offer to put 10% of the msrp of my current 2012 Equinox toward a BRAND NEW vehicle. I do not want to jump into another contract with them. I'm done with buying ***** vehicles. This has been a headache from start to finish. I attempted to contact higher *** (***************************** III - Manager Aftersales - Chevrolet) and he also just pushed me off to the customer service department. I have since then just took my car to a local repair shop and got the same work done a HUGE fraction of the price. 

   

  Regards,
  

  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩