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Find a Location

Fred & Sons #1 Collision, Inc. has 1 locations, listed below.

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    Business ProfileforFred & Sons #1 Collision, Inc.

    Auto Body Repair and Painting

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Customer satisfaction, warrantied work, courtesy car, etc.

    Business Details

    Location of This Business
    17600 Livernois, Detroit, MI 48221-3715
    BBB File Opened:
    8/17/2001
    Years in Business:
    56
    Business Started:
    1/1/1968
    Business Incorporated:
    12/30/1991
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Ms. Wanda Slack-Wells, V.P.
    Contact Information

    Customer Contact

    • Ms. Wanda Slack-Wells, V.P.
    Additional Contact Information

    Fax Numbers

    • (313) 863-8533
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I brought my vehicle here for *********** repair job. I was given a estimate and dropped my car off for the repair at noon 9/12/2023.I returned at 400pm to pick up some items i left in my vehicle and my car was nowhere to be found. After calling the police we could still not locate my vehicle. After a few hours I received a call from someone claiming to be the Owners Son stating my vehicle was at another shop over 20 miles away!I could not get the address so my wife was forced to take the night off work because her items were in the vehicle.This Auto body shop has no authority to drive my vehicle to another town and or autobody repair facility for repair.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Fonzie P

    1 star

    10/05/2023

    This shop repair my 2016 **** Focus. Came to pick up items from the vehicle as it was going to be there overnight and my car was nowhere to be found, had to call the police to find out that my car was driven off the shop to another shop over 20 miles away, obviously I did not authorize this nor does Fred & Sons have any authority to do so. I Picked up my vehicle which was left out front after hours with the keys inside. Front End Damage was not repaired correctly, numerous missing clips, damage to brand new installed front bumper, front grill was not proper secured.Paint quality was terrible, orange peel everywhere and over-spray covered my windshield. Could not safely drive in the rain, there was that much over-spray on my windshield. Fred & Sons attempted to glue grill into place with what appears to be super glue.Fred & Sons peeled existing paint off a previously repaired fender only to claim somehow that THEM damaging a previously repair fender is somehow my fault.Fred & Sons takes no responsibility for their actions leaving me with my vehicle UN-usable for over a month. Almost $3800 to have a reputable body shop fix the damages caused by Fred & Sons.

    Local BBB

    BBB of Detroit & Eastern Michigan

    BBB Reports On

    BBB reports on known marketplace practices.

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