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Business Profile

Heating and Air Conditioning

Davison Heating & Cooling, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called them about an air conditioning unit. They came out and said I needed a new AC Unit, I decided to go ahead with the purchase and installation. The sales *** told me they were only 1 of 3 local companies that could install a ****** AC unit that would match my furnace, for better performance. I filled out loan documents electronically that day and scheduled my installation for 2 days later. The next day Davison **** Services calls to say I didn't sign the documents and they were sending paper copies for me to sign with the installer before they could install the unit. On installation day, the installer has me sign the documents a second time, this time in hard copy. Then he installs a ****** ** unit. When I asked about this, I was told they are not licensed to install Daikin Units. A week later this company called to say I didn't sign my loan documents. Then when I called back, they said they found them.Another week later, they called again to say I didn't sign my loan documents. Then said they needed to mail them in, and it would take about 3 weeks.Then about 6 weeks after my AC Unit was installed they sent more documents for me to sign, saying they missed pages that needed to be signed, which I signed and dropped off in the office. Now this company is calling me and harassing me to still sign my loan documents. It's been 6 months, I have never received a bill from a loan company to begin making payments. They can't seem to figure out how to submit the loan with all the documents I've already signed. I'm worried this could be a scam because I have no idea how many loans they have applied for under my name or what they are doing with the documents I've signed.

Davison Heating & Cooling, Inc. is NOT a BBB Accredited Business.

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