Business ProfileforCandy Ford, Inc.

I set up an online appointment to have a factory recall/extended warranty repair on my vehicle on 8/12. I set the appointment up for 9/4 (Labor Day) because their scheduling system allowed me to, so naturally I assumed that they were open. When it came time to bring my vehicle in, the doors were locked, no one answered the phone, no one at corporate answered the phone. No one took the time to check their schedule and call me to tell me they couldnt honor the appointment and to reschedule it. I drove 2 hours, normally 45 min for this repair. I called corporate and the Candy dealership to set up a new appointment once a part on back order came. I described what was going on with my car to the service manager/tech and he was certain the issue was the recalled part. No mention of the possibility of any other issues that could be causing what I was experiencing. I was promised I was top priority and they would call me when the part came in. I had to call twice a week for an update. When the part finally came in( which I had to call to find out) they told me they could get me in 4 days later. Doesnt sound like top priority to me. During the entire waiting period, they told me that it was safe to drive my vehicle though it maybe annoying to do so. Needing a vehicle I did so. When the repair was finally made, NOW they tell me I need a new clutch and other parts for a cost of $3,700. I asked the tech/manager if it was possible that the part on recall could cause further damage to other parts if I continued to drive the car as is and he said yes its possible as well as another tech that I personally trust says its very possible. I called corporate for further assistance and they called Candy. The tech tells corporate that no, this recalled part CANT cause further damage. So he lied to one us. Now my vehicle is producing the same issues now that it was before the repair was made. I question if the recall part was replaced or if it ever needed to be replaced at all