Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terminix service scheduled for Friday, August 1. Took day off work. Tech, *********** ********, entered apartment and asked if I have a cat. Said yes and they were hiding under couch and will not come out. Tech demanded removal of cats from room said was against "his protocol" and left without providing service. Terminix billed for service not provided. Cats hid under couch for at least three hours after tech left. Branch manager, *****, called, defended tech and threatened to cancel account.

• Initial Complaint

  Date:11/12/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in October we had **** a representative form terminix come out to quote a bee removal we agreed on the price and schedule a time to get the work done the tech came out gave me his card said to wait a week to schedule the 2nd treatment for the bee removal after the week I made serval attempts to the tech to get us scheduled before we ran out of the 30 day period after no call returns we tried to call **** the representative back and hed either not schedule us on the books or take our phone calls after serval calls to corporate office ******* the general manager called saying that the work was done and completed on 11/6 which was an out right lie as I was home all day and the tech was supposed to call me when the work was completed

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called this company out of desperation because within the span of two days, we had found and caught 8 mice in our home. We knew the largest portion of this service was going to cost $2400, but the amount of work they were going to do, pulling back siding and sealing 3-5 feet up all the way around the house, as well as spraying for pests and baiting internally, was more than we were capable of ourselves, so we agreed. The crew came while we were out of town to do the exterior work. They spent 1 hour and 25 minutes at our home. I called the servicer to ask some questions about what work was actually done and to schedule the interior portion; he didn't answer, so I left a message. Five days passed with no returned call. I tried to log onto the self-service portal that was emailed to me, but that website could not be found. I tried to call the main office, but everytime it went straight to voicemail. It took me 5 phone calls and 3 people to get a hold of the servicer. He said they sealed the entire house, even under the siding and sprayed for bugs/pests. He said the sealing of the house was $2400 and the spray was $297, and all of it was accomplished in the 1 hour and 25 minutes that they were on our property. When I asked him about the interior work and the guarantee, he said that there was no further work to be done. He said the $56 that we agreed to pay monthly is for them to come out 4 times this year to check things; the guarantee that if we find a mouse they will come out is only true because we are paying that monthly amount and it won't continue next year unless we pay that again. So basically we paid $31/minute and still had to pay an additional $56/month to get a guarantee.We were automatically charged the $297, but through some error the $2400 has not been charged yet and we received an invoice in the mail. We are not going to pay until we have clarity on what work was actually done. We also want to cancel the $56/month service.

  Customer Answer

  Date: 11/04/2024

  The business manager reached out today. They canceled all remaining services and voided any outstanding invoices. They have assured me that I no longer owe anything, and my account has been closed. Hopefully this is the end of dealing with them! Thank you for reaching out.

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over the phone $109 in Mid-Oct. when I gave *************************, at Terminex, my credit card info. She said they'd sent a bill to *********** (*********************, **********************************************) where there is NO Mailbox! When I set up this *******, I gave them my email, phone number, and HOME address (**************************************************************************************************) for billing! ***** confirmed that ******* was set for 11-10-23 **** pm at ***********. When it got close to the end of that time, I called Terminex. ***** said the ******* was cancelled without notice to me and that the payment (***** confirmed was made) was NEVER applied by ********'s employee! We drove over 6 hours to shut down our seasonal cottage for the winter, immediately following our *******. This is not acceptable! Did they turn the bill over to a credit/collection place?! If so, I want ALL of that information and written confirmation that they corrected this immediately! 11-10-23, I gave ***** my information AGAIN! He said he would email me the invoice for the August ******* that ***** confirmed I'd paid in mid-October! I must NOW check all of my credit card statements to ensure NO fraud was committed by ********'s employee who took my credit card info. over the phone in mid-October and who claimed she'd set up our ******* for today. This is a horrible mess Terminex has caused us. Why didn't they call me if there was any issue, rather than just cancelling our ******* and sending a BILL to a place that has NO MAILBOX?! I need receipts for the *******s we have paid for ($159 for the first *******) and any subsequent *******, as well as confirmation that this mess their employee caused is ALL corrected! Their ******* technician, *******, was wonderful and so was ***** (who I spoke with today), but this ***** character has become a nightmare! What assurances will Terminex provide to us that their employee, who took my credit card info., did not do so in an effort to commit potential fraud?!

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** West ********************** for over 20 years. The pattern of service is that the technician will call and confirm date of service with me to ensure I will be home. Last October, a fellow, claiming to be Terminix showed up at my door on 10/3/2022 for service. I had had the same technician for 20 years. This person was not my technician. He said that ****** had left the company. He was new, I let him in for service, but told him, and then called into the corporate office that I did not want anyone coming out unless they had talked to me first. They agreed to this stipulation. On January 11, 2023 - I got a call from my neighbor saying that there was a Terminix truck in my driveway with someone in it. I immediately emailed and called Terminix to tell them to leave my driveway at once. My neighbors watched them, ring my doorbell, and then drive away. Since then, I have written communication, as well as calls to Terminix - speaking with managers and phone techs telling them not to come to my house unless I approve their appointment. In speaking with *****, the manager there, he agreed that this would be the case. In confirmed that the technicians were not calling my number to confirm both the October and the January visits. He confirmed that they had used the wrong numbering detail to place calls to strangers. He agreed that no one would be visiting unless I called to make an appointment in the future. Now, what I have is the constant billing for this January non-visit. I called today, June 13, 2023 to be told by *******, the service manager that I would need to pay that bill or they would be ruining my credit. I told him that no service was rendered...he didn't care - his new technician had put bogus information on the work order and ******* had said that this was billable. When I called into the ******* corporate office, they have no record of me, my address, my phone number, my name, my account number, in their records, at all.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2022, I signed a 6-month Service Warranty for bedbugs which covered the initial Inspection/Treatment as well as necessary follow-**** I believe the initial treatment was July 28th. Then, we have had a total of four follow up treatments. I believe the first follow up was August 12th. The other three I am not sure of when they happened. The problem has been all along is with the scheduling manager, *******. He does not return phone calls unless I get firm with my phone messages and basically ignores texts. I generally have to call two or three times to get something scheduled. The gestation period for bedbugs is 10 days, I have been told that they legally can come out every 14 days, which would have been fine if that had happed. There have been several times when the span has been three to four weeks. I have accommodated their schedule by going into work or leaving early. I called to get another appointment scheduled by leaving a message for *******, then his boss and going through my last service technician. ******* put us on the schedule for November 18th but no one informed us. I found out with my third phone call to them. I could not accommodate their schedule due to a funeral. I asked ******* if the technician could come in the afternoon but was told no and he would remove me from the schedule, check the schedule for the following week and get back to me. I am still waiting for that phone call. In the meantime, we still have bugs.