Business ProfileforEdwards Plumbing & Heating, Inc.

I called Edwards plumbing and Heating to come check my AC unit about a month ago. They gave me an appointment for them to come and look at it. I asked them what do they charge for to come out and look at it for me and they told me they charge $85 to come out i was okay that fine. I thought my AC needed Freon. I asked them can you tell me how much would it usually cost to fill up the Freon? They told me they cant figure out what it needs until the technician comes. I told them OK. When the technician came, he started to diagnose my AC unit before mentioning to me that there is a $99 diagnostics fee if I dont approve of the repairs. After the technician diagnosed my unit, he told me it needs a part to be replaced. They wanted to charge me $550 for a $200 job that i got another company to do for that much. So when I didnt approve of the repair ,then the technician mentions to me that theres a $99 diagnostic fee. When I told him they never mentioned that and you never mention that in the beginning before you started to diagnose the problem.. He told me yes they do this all the time they dont tell the customer of the $99 fees and a lot of customers complain about it. and he told me to call the manager, which I did and I explain to her that you guys never mentioned the $99 fee, and only mentioned that $85 fee to come out. The manager was being very rude and didnt want to listen to what I had to say and told me we are just going to send it to collection. So I sent the technician away and I called the company to tell them Im willing to pay the $85 but not the $99 because you never mention it in the first place they told me theyll have a manager call me. And I never received a call back from manager and thus a collection was sent to me. So I want to make a complain about this company because theyre using unethical business practices with informing customers what theyre being charged for.