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Find a Location

Island Trader Vacations has 1 locations, listed below.

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    Business ProfileforIsland Trader Vacations

    Cruises

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 48 Customer Reviews

    Customer Complaints

    60 complaints closed in last 3 years

    16 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6632 Telegraph Rd PMB 289, Bloomfield Hills, MI 48301-3012
    BBB File Opened:
    2/27/2013
    Years in Business:
    22
    Business Started:
    1/1/2002
    Type of Entity:
    Sole Proprietorship
    Business Management
    • WSW Holdings, Customer Resolutions Dept.
    Contact Information

    Principal

    • WSW Holdings, Customer Resolutions Dept.

    Customer Contact

    • WSW Holdings, Customer Resolutions Dept.
    Additional Contact Information

    Fax Numbers

    • (877) 572-0205
      Primary Fax

    Customer Complaints

    60 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/19/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    *Internet never, worked correctly.*Attempts to use travel services, no responses.**2022 Services sold to another company Leisure Time (represented by *****************), paid $2500.00 **Today 3-19-24.... 2024 Services sold to another company Member Getaway (represented by *****************), asked to paid $2k+ But because we just paid in 2022, it didn't sense to pay again. Went back into my old email and saw the same ***************** was the same middle man between Island Trader-Leisure *********************** Funny how **** failed to mention our earlier connection.*** There a major conflict of interest when the same guy is running the company seeking more monies from three different companies. Scam and/or fraud *** I sincerely hope folks read this and are able to connect the dots. I now see why these interviews are done solo and not in a group session.
    Read More

    Customer Reviews

    48 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert S

    1 star

    09/16/2023

    Add me to the list of "the same thing". They did not have ** sign the contract, it was through an "Agent", in our case it was a company called ****** Destinations who caught us as we first got to the Virgin Islands, offered us drinks (we later found out alcohol was cheaper than soda or juice, partially explaining why they kept offering STRONG refills). They then provided a presentation requiring, if memory serves, a $40,000 fee. As we we got up to leave we were approached by a "manager" who asked us to talk for a few minutes before we left. Foolishly, we complied and were compelled to listen to a story about reselling abandoned contracts for about $2500. It was convincing and he sold us a membership who's contract was with "Island Trader Vacations, by ****** Services". We are now being harassed by yet another company "****** Center" out of ********** **. It seems these companies do nothing but collect contracts and attempt to collect annual fees by any means possible since they do not provide the services as presented by the agents. We were also provided a "bonus" of free airfare for our trip to *********. Since the trip was not being booked with the agent, this was not to be honored either. We tossed our original about paperwork about 7 years later since we didn't use any services or had heard from them. We started getting calls and letters some 3 years after tossing the papers. Now they are threating to report a ****-c to the *** as others have said. Had they contacted us within the first 5 years I might have given a relationship a second thought but now just wish to be left alone.

    Island Trader Vacations Response

    09/20/2023

    Member(s) paid their dues after the purchase. Member(s) also have a recission time of 3-5 days to cancel membership through the sales office after the purchase date, member(s) did not complete that. Member(s) also signed and agreed that there was duress or influence was used by their representative or any other person to affect the purchase of membership. We are not harassing member(s) we are simply collecting on a debt owing to the company. Member has received yearly ********, re-********, calls, emails along with weekly newsletters with current specials and offers. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.

    Local BBB

    BBB of Detroit & Eastern Michigan

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