Business ProfileforKellanova

We purchased 6 boxes of Eggo frozen pancakes back in Nov. 2023. We found that the eggs used were not cooked and had a rotten smell upon opening the package. I contacted Kellanova on 11/29/23 and was advised by ****** that a reimbursement check for $24 would be sent to be received within 4-6 wks. no later than 1/10/24. I offered to send photos of the tainted products as well as the box reflecting the **** They were all from the same lot #. ****** advised it was not necessary. He provided case #********. If we had consumed the tainted pancakes we wouldve ended up in the *** The rotten egg smell thankfully alerted us as well as the appearance of the products. The check was promised to have been received by last Wednesday, 1/10/24 which was exactly 6 weeks. I contacted them numerous times since last week and spoke to ******* who advised the check surely was either lost or never sent. He requested a stop payment and another check to be expedited and sent via **** To date I have not received a tracking #, which was promised within 1-2 bus.days, or the check. I spoke with ****, a Sr. ***** Ambassador 3 times and he was shocked that I never received the check nor any follow up. He provided another case #********. He stated I should be compensated even more than the $24 owed as reimbursement due to what has happened. I contacted them again today and spoke with *******, who concurred with **** that I should file this complaint with the BBB. I also left a voicemail with their accounting ***** & never heard back. It is going on 2 months and no check has arrived. It is utterly shocking, ridiculous and disappointing that a consumer must resort to getting the BBB to advocate on their behalf. We obviously are no longer purchasing Kellanova products any longer. I am hoping you are able to facilitate our refund and bring a resolution to this matter once and for all. Thank you for your assistance.