Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,572 total complaints in the last 3 years.
527 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Connector to automatic grill shutter shorted out due to water intrusion. This connector should be designed to prevent such damage since it is exposed to rain. Note vehicle is no longer under warranty.
Business Response
Date: 07/22/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23633010

Our File: 93715592

Thank you for your reply ******* ****. According to our records there are no open or closed cases for this customer or concern.

I advise the customer to contact US Customer ****************** and have a case created.

With out a case we are unable to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/24/2025

Complaint: 23633010

I am rejecting this response because: A case number was created: ******** per a call to Stellantis customer care on 24 July as requested.

Sincerely,

******* ****
Business Response
Date: 07/24/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23633010

Our File: 93755259

Thank you for forwarding the complaint for ******* ****. According to our records case the agent misinformed the customer.

The agent will be reaching out to the customer to create a case with his concerns to have escalted for assistance. I am soory for the confusion.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:07/17/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back on July 1st, 2024 I bought a brand new Ram 2500 from ******** in ******, **. Everything was perfect until we found a piece of paint peeling from the front passenger door after hand washing it in August 2024. At that time we reached out to our sales *** at ******** to notify him of the problem. At that time we were told to keep an eye on it and to let them know if there is anymore issues. Well, more and more started to peel away. We finally got an appointment to bring the truck in on October 1st 2024.This is where everything started. The body shop started their case with Stellantis and it was a fight the whole way and still is. They first said they would do a courtesy spot touch up and I said absolutely not. It went back and forth and I agreed to have it done but not as a courtesy in case there is issues down the line.When the truck was dropped off February 5th 2025, ******** got to work. It was a couple days later that I received a call and was told it is worse than we expected. When they started working around the peeled areas, massive pieces of paint just flew off. Work was stopped and they called Stellantis. At that time Stellantis told them to still spot paint it.********** paint company came by and said absolutely not if we are going to warranty the paint. There will be no way to determine where the beginning of their paint is and where the factories is. My understanding is they went back to Stellantis and they said paint everything but the hood and the bed.Received a call a couple weeks back that Stellantis has only paid them for half of the ***air because they want them to change codes and say they painted the whole truck; which they will not do as this is fraud and they take pride in themselves and their customers. I have also been turned down twice for any compensations for not being able to drive my truck in fear they will say its rocks or debris that caused the problem. My truck now has two different paints on it and has decreased my value.
Business Response
Date: 07/21/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23616682

Our File: 93703080

Thank you for forwarding the complaint from ******** ********. According to our records case ******** the case manager has sent the request for compensation for approval and will reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/21/2025

Complaint: 23616682

I am rejecting this response because:
This has been ongoing for months and has been rejected twice. I have spent so much time on following up with no answers but we're still reviewing. This is clearly a major defect on my NEW truck and has depreciated the value more than just driving it off the lot.
What about the body shop? Are you going to pay them in full or hold the funds until they commit fraud to get paid? I have a feeling this is what your company has done to all these other dealerships/bodyshops so it can't be traced to a issue. Your customer service department told me that it is an issue with the 2024 and 2025 Ram trucks.

Sincerely,

******** ********
Initial Complaint
Date:07/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2019 Dodge Grand Caravan has been making a buzzing noise whenever the car starts or is locked also locking my children inside the backseat. I read about this being an actuator problem with Dodge and looked into pursuing having it repaired but could not afford the cost nor the time it would take (10 days per Jeep Dodge ****** in ********, **) A few months go by and I received a letter from Dodge stating the warranty had been extended and my 2019 was now covered under the warranty extension for the sliding door power lock actuators. I scheduled an appointment and was reminded it would be 10 days and Jeep Dodge ****** had no loaner cars to provide me. I called the number provided FCA US LLC customer care and was told by **** on 6/17, ** on 6/18 and Jerdick on 6/20 that I would be reimbursed fully for a rental since Jeep Dodge ****** had no loaners to provide. I was told they could not start the process of reimbursing me until I dropped off the vehicle. I was hesitant to rent a car for that long due to the cost but was told once I dropped the car off I would be provided a case number and manager who would call me back. My car was finished sooner and my total rental cost was $365. When ***** from customer care finally called back she told me I would be given $50/day reimbursement as that is the new policy. I was shocked to hear the change and stated I would have never rented a car that I couldn't afford had I known I would be paying for it. She stated this was a new policy and that I should have been informed - I never was. I asked to speak to her supervisor, *******, who stated there was no one else to talk to, his boss does not speak to customers and I am only getting a check for $150 for the rental. I was given no options when I dropped off my car. It was either leave it for 10 days or don't get it fixed. I am now out $215 and am requesting reimbursement in full since that is what I was told 3 separate times by Dodge employees.
Customer Answer
Date: 07/17/2025
The Vin is *****************
Business Response
Date: 07/21/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23614282

Our File: 93703239

Thank you for forwarding the complaint from ****** Benkomeyer. According to our records case ******** the supervisor spoke with the customer on July 17, 2025 and advised the customer that she was told by our L1 **** in this situation and indicated that she would be reimbursed in full. The supervisore went over how that this would be a learning opportunity for those agents, and they would reach out to their leaders to ensure the calls are reviewed further. The reimbursement in this case was done, and this would be the final determination.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/21/2025

Complaint: 23614282

I am rejecting this response because: "This will be a learning experience" is not how million dollar corporations work. It is not how most companies work. You stand by what your employees tell customers. This was not even one employee, it was three separate ones stating the same sentence - full reimbursement. Not standing by what they said is allowing this behavior in the future. What happens when the customer is fully right and the company continues to back their employees? What stops employees from stating whatever they want just to get the customer to buy a product? It is a bait and switch and complete false advertising. Customers need to know cost UP FRONT before dropping off their vehicle for days. I repeatedly called to confirm full reimbursement before dropping off my vehicle and wasn't told until the car was repaired and I had returned the rental that I would only be getting $50 a day. It is a completely unacceptable way to run a business and I will be pursuing it further

Sincerely,

****** Benkomeyer
Business Response
Date: 07/21/2025
Better Business Bureau of ******* & ****************

****************************

Suite 202

********************

BBB 23614282

Our File: 93709324

Thank you for your reply ****** Benkomeyer. As per our previous reply, your request and warranty history were reviewed and your request for full reimbursement was not approved. As a result, your case will be closed at this time. If you do decide to proceed with any legal efforts regarding your vehicle, that is your decision and we will open a new case to provide a response to counsel representing you in those matters,"

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/22/2025

Complaint: 23614282

I am rejecting this response because:
allowing employees to give inaccurate information requires consequences. Telling the customer there will be a 'learning ****** from their manager' is laughable and unacceptable. Charging a customer a fee they were told they would be fully reimbursed for three separate times in unacceptable and repeatedly stating they will only get back 1/3 of their money is unacceptable. I will be pursuing this further. Dodge should stand behind what their employees state and not defend their mistakes. I was given no choice in this matter and had I been given the option, I would not have repaired this buzzing noise until a loaner was available from Dodge. I started with the BBB because it needs to be recorded how poorly and unprofessionally this situation was handled but I will be following up with the Attorney General. Companies cannot run this way and not be reported. The customer is not always right, but in this case I made sure I was before moving ahead with the repair (which was a defect on Dodge's part) and now am being punished by having to pay for it. I am supposedly getting $150 reimbursed of my $365 total bill, unacceptable.
Sincerely,

****** Benkomeyer
Initial Complaint
Date:07/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this formal complaint against Stellantis regarding my Jeep vehicle, which has been plagued by an ongoing and unresolved hybrid system failure that poses a serious and unacceptable safety ******* date, I have brought the vehicle to the dealership four times for the exact same issue. The vehicle is scheduled for a fifth service visit, which satisfies the requirements of New York States Lemon Law. Despite this, Stellantis has refused to honor the protections afforded under the law.This defect is not a minor inconvenience it is a life-threatening hazard. The hybrid system has caused the vehicle to stall while in motion, including while crossing the ***************** and in the middle of ***************** in *************, both times with my children in the vehicle. I consider this an egregious failure of both product safety and corporate responsibility.On June 11, 2025, Stellantis received a certified letter from me formally invoking New Yorks Lemon Law. To date, they have failed to respond, which is a direct violation of the law that mandates timely acknowledgment and resolution of such ************* addition to the repeated service visits, I am in possession of the following documentation:Service invoices and dealer statements confirming the issue.Written acknowledgment from the dealership stating that there is currently no known repair for the defect.Photographs of the Service Hybrid System dashboard warning.A photo showing the vehicle redlining at 27 MPH, which clearly illustrates the severity of the defect.Jeep has wrongfully denied my request for replacement or refund, despite the vehicle meeting all legal conditions under New York State Lemon Law. This continued refusal is both irresponsible and unlawful.I am requesting the Better Business Bureaus assistance in holding Stellantis accountable and compelling them to comply with Lemon Law statutes by either replacing or repurchasing the vehicle immediately.
Business Response
Date: 07/17/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23612043

Our File: 93668469

Thank you for forwarding the complaint from **** ******. According to our records case ******** on July 16, 2025 a supervisor tried to reach the customer as requested. The supervisor left a voicemail advising of a return call on July 17, 2025.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/17/2025

Complaint: 23612043

I am rejecting this response because: I have talked with the supervisor and she was not able to give me any specific explanation on why my buyback was denied, being that it meets the requirements set forth by New York Lemon Law. The car now has been at the dealership 4 times for issues related to the hybrid system for a total of 32 days. Without any successful repairs. And now I am being told to take the vehicle to the dealership for a fifth time for the same issue. This is unacceptable the car is putting my live and the lives of my children at risk. By stalling on highway and busy intersections in **************

Sincerely,

**** ******
Business Response
Date: 07/21/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23612043

Our File: 93704648

Thank you for forwarding the complaint from **** ******. According to our records the customer mentioned he wishes to retained legal counsel.

The case has been closed.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/21/2025

Complaint: 23612043

I am rejecting this response because:
While I had initially considered retaining legal counsel due to the unresolved safety and performance issues with my vehicle, I would prefer to settle this matter directly with Stellantis, in good faith, without escalating it further through legal channels.

I remain extremely concerned about the ongoing issues, which have made the vehicle unsafe to operate. I have extensive documentation, including service records, dealership diagnostics, and photographic evidence clearly showing the unresolved Service Hybrid System alerts and the vehicle redlining at only 27 mph.

I am open to working toward a reasonable and fair resolution directly with Stellantis ************** Please let me know the appropriate contact or next steps to move forward constructively.

Sincerely,

**** ******
Initial Complaint
Date:07/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my 2025 dodge in December of 2024. Today is 07/16/2025, the vehicle has gone to the dealership 4 times for the same misfire. The dealership keeps saying that stellantis keeps coming out with new software updates instead of fixing the vehicle mechanically. Each time that the car goes in for the misfire, the car stays in the service department for 20 or 30 days. They never have a truck as a loaner as well leaving me stranded each time. I would like stellantis to replace my vehicle with a new one not low ball me with a small payout.
Customer Answer
Date: 07/17/2025
hello,
*****************
Business Response
Date: 07/17/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23611181

Our File: 93668620

Thank you for forwarding the complaint from ***** Valdes ******. According to our records case ******** the case manager has been working the case. I have asked them to contact the customer with an update.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/17/2025

Complaint: 23611181

I am rejecting this response because:
My vehicle isnt being repaired at all, the manufacturer is clearing the code and doing updates instead of sending a technician to look at the engine. I would like my car replaced entirely or the lemon law will be used.

Sincerely,

***** Valdes ******
Business Response
Date: 07/21/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23611181

Our File: 93709181

Thank you for forwarding the complaint from ***** Valdes ******. According to our records case ******** the customer has hired an attorney.

If the customer has retained legal counsel they will need to work with their attorney for updates.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* ***** ****************************************** Phone: ************ Email: *************************: July 14, 2025 Subject: Formal Complaint 2018 Ram 1500 EcoDiesel Engine Failure at ****** Miles To Whom It May Concern at BBB Auto Line,I am submitting a formal complaint against Dodge (Stellantis *************) regarding a severe defect in my 2018 Ram 1500 EcoDiesel. I purchased this vehicle brand new, and despite following all recommended maintenance procedures, the engine catastrophically failed at only ****** miles.Vehicle Information:- Year/Make/Model: 2018 Ram 1500 EcoDiesel - VIN: ***************** - Dealer: ******************************** - Mileage at Failure: ****** miles I have complete records showing timely oil changes and inspections, all in compliance with the manufacturer's maintenance schedule. A certified mechanic diagnosed a complete engine failure. This is unacceptable for a new vehicle and strongly suggests a manufacturing defect.Basis of Complaint:- Sudden engine failure at extremely low mileage - Full maintenance history in compliance with Dodges schedule - No abuse or misuse of vehicle - Evidence of similar failures among 2018 Ram EcoDiesel owners (forums, complaints, and expert warnings)- Another vehicle owned by a friend with identical failure, further indicating systemic issues What I Am Seeking:- Full engine replacement or repurchase of the vehicle at no cost to me - Rental/loaner vehicle coverage during repair - Extension of powertrain warranty on the replacement engine - Confirmation that this issue has been documented and investigated I am submitting this complaint through BBB Auto Line in the hope that Stellantis will resolve the matter fairly and promptly. I reserve all rights under Californias Lemon Law and the ********-**** Warranty Act.Sincerely,******* *****
Business Response
Date: 07/15/2025
Better Business Bureau of ******* & ****************

****************************

Suite 202

********************

BBB 23600821

Our File: 93648046

Thank you for forwarding the complaint from ******* *****. According to our records there are no open or closed cases for this concern.

I advise the customer to contact US ************* ************** to have a case created for the concern.

Without a case we are unable to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis *************
Customer Answer
Date: 07/15/2025

Complaint: 23600821

I am rejecting this response because:
I have tried multiple times to call them and I am unable to reach the appropriate person they keep transferring me to different departments which I have been on hold for long periods of times and also few instances where they have hung up on me. I also asked to speak to a supervisor and they would not transfer me.
Sincerely,

******* *****
Business Response
Date: 07/16/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23600821

Our File: 93657800

Thank you for forwarding the complaint from ******* *****. According to our records there are no open or closed cases for this concern.

I advise the customer to contact US ************* ************** to have a case created for the concern. We need a case for a case manager to be involved for a resolution.

Without a case we are unable to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
***

T0103P4

Stellantis *************
Initial Complaint
Date:07/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased a vehicle; 2024 **** 500e from Stellantis on Feb ******. The car was hit by another vehicle.... their fault and totaled on 4/1/2025... total of 823 miles. My insurance company paid $34,744.00 to Stellantis. The settlement on the lease was $24,020.54. I am trying to get the difference of money. I made several calls to Stellantis after receiving a check for $615.14 on July 14, 2025. I was told that Stellantis keeps the extra money which was my downpayment and rebates for leasing an electric vehicle. I was told that that is how my contract is written. I think this is a despicable practice of a way to do business. I am asking Stellantis to reconsider their practice and do what is right for the consumer and refund the overage of money.
Business Response
Date: 07/15/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23598384

Our File: 93647954

Thank you for forwarding the complaint from ****** ****. Stellantis Finacial is a separate entity, I am unable to answer on their behalf.

I have forwarded this complaint directly to Stellantis Finacial and they will respond to the complaint.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:07/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The car was leased in October of 2024. It has been non stop issues since leasing the car. There has been battery issues, coolant issues, brake issues (still not resolved) new overheating issues (not resolved) it is a brand new car and there should not be these types of issues for the cost of the car. Dealership cant replicate the locking of the brake pedal issues so I am stuck driving around a brand new car with faulty brakes that also has started overheating and having coolant issues again!
Customer Answer
Date: 07/14/2025
I leased this vehicle in October 2024. There has consistently been issues with the quality of this vehicle. I do not feel safe driving it. There has been issues with the hybrid battery, the coolant system, braking issues which still arent resolved, the constant glitches with the system, there is now an overheating issue with the vehicle. I am trying out a different dealership in hopes they can figure out the brake pedal issue. The brake pedal will randomly lock up and not have any push/play and I cant brake. You have to hit it a couple times and then it will start working. Its not safe at all. There is so much anxiety around driving this car due to its unreliability not to mention you purchase a new car so that you dont have issues and have to worry about it. *** leased jeeps for the last 10 years and have NEVER had any issues until this current lease. The poor service **** knows who I am. They have been as helpful as they can be, which I know it is not their fault.
Customer Answer
Date: 07/14/2025
Vin is: *****************
Business Response
Date: 07/14/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23594539

Our File: 93635900

Thank you for forwarding the complaint from ***** *****. According to our records there are no open or closed cases for this customer or concern.

I advise the customer to contact US ************* ************** to have a case created for this concern.

Without a case we are unable to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis *************
Initial Complaint
Date:07/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new 2024 electric dodge charger from towbin dodge in **************** on february 21, 2025. Since then, I have barely put ***** miles on it and it has been in the shop 4 different times. The car will not turn on and I have been stranded on 4 different occasions where they've had to either tow or send someone to get the car back to the service center. I called dodge/stellantis to initiate a lemon buyback and they denied my claim. In the state of nevada if you have the same mechanical failure over 3 times and the dealership can't fix it, this is classified as a lemon. I not only want stellantis to honor a buyback per the law, i would like a refund of my payments as I have barely been able to drive this vehicle.
Customer Answer
Date: 07/14/2025
Vin *****************
Business Response
Date: 07/15/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23591897

Our File: 93646996

Thank you for forwarding the complaint from ***** ****. According to our records case ******** the customer was informed that the buyback was declined.
On June 25, 2025 the customer was sent the following email:
Hi *****,

As the repairs have been addressed by the Dealership and Vehicle has been picked up by you. We will be closing out the case. We just wanted to thank you for allowing Dodge ************* the opportunity to address your concern. If you require any further assistance and can get the vehicle back into the dealership and get it diagnosed, then give us a call back so we may reopen your case and investigate the concern further.

We also wanted to let you know that we attempt to conduct a satisfaction survey upon closure of a case; therefore, you could potentially receive a survey by email. Wed ask that you take the time to complete the survey so well know how were doing and what improvements we can make to enhance the customer experience.

Thank you for your time, participation, patience and for being a loyal Dodge customer. It has been a pleasure working with you, and all the best in the future.

Regards,
****** | Dodge Case Manager
********** | 5140408

The customer responded:
This has been third repair since purchase of this vehicle in under 6 months. I will be obtaining legal council and suing Dodge / Stellantis pursuant of the Nevada Lemon Law.

***** Lary

The case was closed.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis *************
Customer Answer
Date: 07/15/2025

Complaint: 23591897

I am rejecting this response because:
Stellantis sent a communication from the third repair. The vehicle has broken down for a 4th time as of July 11, 2025 and is currently in the maintenance shop at Towbin Dodge.

Sincerely,

***** ****
Business Response
Date: 07/15/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23591897

Our File: 93650230

Thank you for forwarding the complaint from ***** ****. According to our records all casses have been closed due to no activity.

I advise the customer to contact US ************* ************** and have a new case created with his concens.

Without a case we are unable to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis *************
Customer Answer
Date: 07/15/2025

Complaint: 23591897

I am rejecting this response because: The case # is 9339628. The representative said the claim is still denied and would not open a new case or re-open this one. They barely spoke English and couldn't understand that this is a brand new vehicle. This is a brand new vehicle purchased in February of 2025(this year) from Towbin Dodge. The vehicle has been in the shop 4 times now for the same mechanical failing issue. Vehicle is currently in the shop for the 4th time at Towbin Dodge as they cannot figure out what is wrong. Nevada law is 4 times for the same issue.

Sincerely,

***** ****
Business Response
Date: 07/15/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23591897

Our File: 93653739

Thank you for forwarding the complaint from ***** ****. According to our records cases ******** and ******** were closed on June 25, 2025 and June 27, 2025

I advise the customer to contact US ************* ************** and have a new case created. ***** must call in and have the case ceated so the case can be sent to a case manager for review.

Without a case we are unable to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis *************
Customer Answer
Date: 07/16/2025

Complaint: 23591897

I am rejecting this response because: i called in yesterday 7/15/2025 to open a new case and the representative refused. This is intentional by Stellantis at this point. My vehicle has been at Dodge on 4 separate occasions for the same mechanical failure - totaling more than 30 days, which qualifies as a lemon in ******. Weve spent 2 days now going back and forth over a new case Stellantis refuses to open.

Sincerely,

***** ****
Initial Complaint
Date:07/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November of 2019 the Clock spring on my 2011 Jeep Wrangler Unlimited Sahara Vin Number ***************** had failed. I took it to Defiant Motors in ********, IL because the vehicle was out of warranty and I was unaware that the manufacture had extended oem warranty on any parts on the vehicle. I was unaware that the clock spring on the vehicle had extended *** warranty on the vehicle until December of 2025. If I had known the vehicle was under warranty or had a extended warranty on *** parts I would have taken the vehicle to a dealer for repair On December 14, 2019 Defiant Motors replaced the clock spring. At the time the vehicle had ****** miles on the Odometer. The repair was successful I purchased the vehicle in October of 20, 2017 with ****** on the odometer. I sold the vehicle on April 30, 2022 with ******* on the odometer I made multiple attempts to get refunded for this in 2023 (attachment 07 they wanted confirmed payment). In 2024 the case was closed I have attached Proof of *************** of the vehicle. The repair invoice and paid invoice. The email with service manager at my local jeep dealership for proof of coverage of clock spring. and the 2023 doc requesting proof of payment and the 2024 case closed.I did not file this when the repair was made as i was unaware of the *** extended warranty. When i found out about this the vehicle has another repair so my focus was on that. Attachments 01 Purchase of the Vehicle--02 Invoice for Clock Spring Repair--03 Paid Invoice for Clock Spring Repair--04 *** Warranty Proof--05 Summary Report--06 Proof of Sale of Vehicle--07 FCA Docs 052023--08 BBB_ Complaint Management_ ID #********--Thank You,***** ****** ************************************ ************ **************************
Business Response
Date: 07/14/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23591234

Our File: 93634050

Thank you for forwarding the complaint from ***** ******. According to our records case ******** was closed on June 2, 2023, the customer was sent the following email;
Dear ***** *******,

Good day! Thank you for allowing Jeep ************* an opportunity to address your concern. Our primary focus is your satisfaction.

This is to inform you that we have reviewed your case and for us to process your request for possible reimbursement , please submit any of the following documents:

1)why repair was at independent facility?

Your case number is ******** . Should you have any more questions or concerns, please don't hesitate to make contact and we would be more than willing to assist you. please submit within 7 days. Thank you for your patience and cooperation!

Sincerely,

Jan

Jeep customer care

There was never a response from the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis *************
Customer Answer
Date: 07/14/2025

Complaint: 23591234

I am rejecting this response because:
The Vehicle was taken to an independent facility because I was unaware that the clock spring had a OEM extended warranty from the manufacture. I was never made aware that my vehicle had that *** manufactured extended warranty on the clock spring when I purchased it in 2017.
Had I been made aware of this the vehicle would have been taken to a dealer for repair. I didnt find out until the vehicle had this extended OEM warranty until October/November of 2021

Sincerely,

***** ******
Business Response
Date: 07/15/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23591234

Our File: 93648586

Thank you for forwarding the complaint from ***** ******. According to our records case ******** was closed on June 6, 2023.

The case was closed due to the customer not responding to the case manager. The case manager asked why the vehicle was repaired by an independant facility.

I advise the customer to contact US ************* ************** and have a new case created.

Without a case we are unable to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis *************
Customer Answer
Date: 07/15/2025

Complaint: 23591234

I am rejecting this response because:

Per my message sent on 7/14/25

The Vehicle was taken to an independent facility because I was unaware that the clock spring had a OEM extended warranty from the manufacture.

I was never made aware that my vehicle had that oem manufactured extended warranty on the clock spring when I purchased it in 2017.

Had I been made aware of this the vehicle would have been taken to a dealer for repair. I didnt find out until the vehicle had this extended OEM warranty until October/November of 2021

Sincerely,

***** ******
Business Response
Date: 07/15/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23591234

Our File: 93653377

Thank you for forwarding the complaint from ***** ******. According to our records case ******** was closed on June 6, 2023.

The case was closed due to the customer not responding to the case manager. The case manager asked why the vehicle was repaired by an independant facility.

I advise the customer to contact US ************* ************** and have a new case created. ***** must call in and have the case ceated so the case can be sent to a case manager for review.

Without a case we are unable to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis *************
Customer Answer
Date: 07/16/2025

Complaint: 23591234

I am rejecting this response because:
*** please explain how to open a case. And I will file a case.

But vehicle was taken to a private shop as I was unaware of the clock spring warranty.

Sincerely,

***** ******

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