Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,572 total complaints in the last 3 years.
527 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i was traveling 1700 km from home on vacation with 5 people. i had "service DEF system see dealer" come on my dash while i was driving home. stopped into a shop and they could not fix it as it needed to be unlocked by dodge dealer, they are not open on sat. it then said MAX speed 8km/hr in 200km, it was 450km to the ferry i needed to be on that was pre booked so i had to leave the truck 1700km away and rent a car to avoid not paying for the ferry again and being stuck 1700 km away. with 5 people and we all needed to get back to our jobs! i have since called stallants multiple times and no one has returned my calls. i have the extended warranty that includes a trip interrupter clause that is to cover anything like this from having to pay out of pocket, well no one will call back to even approve any such costs
Business Response
Date: 07/11/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23582460

Our File: 93610513

Thank you for forwarding the complaint from ***** *****. According to our records case ******** The case has been sent to a case manager for review.

I have sent a note to the case manager for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find this was partly resolved and working on the next steps to fully resolve the issue

Sincerely,

***** *****
Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had my Jeep at the local dealership for powertrain warranty repairs from 4/27/2025 until 7/3/25, for a total of 68 days. During this time I was told that my auto payment would be reimbursed through Stellantis, but not until the completion of the warranty work, at which time they would prorate the payment and reimburse me. However, yesterday, July 9, 2025, I was notified that they would not reimburse my payment as of a policy change on 5/19/25, of which I was never notified. We were also told we could rent a car and be reimbursed when we returned it. Our first rental was 5/23-5/30/25 and we were finally reimbursed about a month later. Our second rental was 6/20-6-28/25 and we have yet to be reimbursed for this. And actually, on one of the recent calls with *****, our case manager, he told us he would be sending one check for the car rental and payment reimbursement. When calling, there is also a disclaimer that calls are reordered, so they can go back and hear where he told I would be reimbursed, as well as not informed that the policy had changed. The disputed amount is a rough estimate.
Customer Answer
Date: 07/10/2025
Vin:*****************
Business Response
Date: 07/11/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23580314

Our File: 93609678

Thank you for forwarding the complaint from ***** *****. According to our records case ******** a supervisor spoke with th customer on July 10, 2025. The customer was advised that we can only reimburse for rental or car payment not both.

The customer was advised that this will he final answer for the reimbursement.

The case manager will follow up with the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/11/2025

Complaint: 23580314

I am rejecting this response because: we were never notified of the policy change. Our car was in the shop for repair prior to the policy change and we were told they could reimburse payments made while the car was in the shop. It was there so long because Jeep would not dispatch a field technician to confirm that what the dealership said was wrong, was indeed wrong. I could understand the policy if we had in fact been notified of the change. But we were never notified and therefore under the impression when we rented the vehicles (for a total of about 15 days, while my car was out of commission 68!) that we would be reimbursed. Had Jeep actually dispatched a field technician when the problem was identified in April rather than blowing us off, we wouldnt be in this mess. From our understanding, the dealership service manager is the one who ended up reaching out to the tech himself. It is not our responsibility to train sealants customer service representatives to properly notify customers of policy and policy change and we should not be punished because of Stallantiss omission of the change.

Sincerely,

***** *****
Business Response
Date: 07/15/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23580314

Our File: 93646541

Thank you for forwarding the complaint from ***** *****. According to our records case ******** On July 14, 2025 the case manager spoke with the customer.

The customer was advised that though the dail rate came under the approved 60/day the refueling and excessive mileage fees are not refundable. The case manager went through total explaining that we tried to get him as much of the time/mileage eligible (******) but the remaining ****** would be an out of pocket cost.

The customer asked to speak with a supervisor and the casemanager has set a task for a supervisor call back.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a jeep gladiator new in 2021. Its had its fair share of problems that shouldnt happen to new vehicles. Most of them not addressed. The worst being the corroded paint on a brand new vehicle. It has gotten worse obviously. How jeep has not acknowledged and accepted the responsibility still baffles me. There should be a recall. It is supposed to be fixed under warranty. I called Jeep and was given a few dealers that have body shops. There is not many dealers that can accommodate this. I was given 2 dealers sort of near my home in *******. One dealer about 50 minutes away said they only service jeeps that were purchased there. Gator the closest dealer looked at the vehicle, said it was corroded and said they could fix it between Oct and Jan. **** suggested I call the dealer I bought it from. I called NYC jeep and they told me they can take care of it. I drove the jeep to **, I had to bring the jeep in again to get photographed even though this had been done. I was told it would take 3 weeks to repair. I have been sent all over the country and its still not repaired, I have asked for a loaner vehicle or some kind of vehicle in the interim with negative results. I don't think its unreasonable to get a vehicle while my vehicle is in the shop for corrosive paint. Its absurd as I write this, My 2008 vehicle has better paint. I had a return appointment for Tuesday July 8th and the dealer was unaware about it and no rental or loaner car. I shouldn't be given a ***** accord when I have a jeep with a bed and hitch on it that I use often. Here I am stuck in **, the jeep is not fixed. It costs me tolls, time gas a place to stay every day this vehicle is not repaired. Keep in mind my NY address was more than 2.5 hours away. Shame on Jeep for getting this wrong. The customer is never right anymore.
Customer Answer
Date: 07/11/2025
2021 jeep gladiator vin number 1c6jjteg5ml563906
Business Response
Date: 07/14/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23573239

Our File: 93635743

Thank you for forwarding the complaint from ******* **********. According to our records case
93491948 is with a case manager.

The case manager is working with the dealer and the customer to have the vehicle repaired.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/14/2025

Complaint: 23573239

I am rejecting this response because:
Nothing is being repaired. My appointment came and went last Tuesday. A case manager called me and said it would now take 4 weeks to complete. The response to my complaint was a non answer. It didnt even suggest a solution. I need to have my vehicle repaired and have a vehicle to use while its being repaired. This should have never had to be a complaint but a simple request. Please respond with a viable solution. One that gets my vehicle repaired in a timely manner and with a vehicle to use while it takes several weeks to repair.
Sincerely,

******* **********
Business Response
Date: 07/15/2025
Better Business Bureau of ******* & ****************

****************************

Suite 202

********************

BBB 23573239

Our File: 93647531

Thank you for forwarding the complaint from ******* **********. According to our records case ******** the case manager is working with the dealer to get a loaner vehicle for the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/15/2025

Complaint: 23573239

I am rejecting this response because:
Lets wait until the case manager gets back to me with a solution. The clock is ticking on my warranty, I was told to take the vehicle back to Floirda for repair even though I purchased it in **. I originally went to a dealer in ******** The next dealer will be my 3rd different place.
Sincerely,

******* **********
Customer Answer
Date: 07/29/2025
I have not heard from the case manager in days now. I,asked for copies of any estimates for repair work and have not received it. I was asked to go to another dealer in yet another state. That would be dealer number 4 in 3 states. When does it end. I just want Jeep to fix their paint problem. This will cause me to lose money in the future as it will devalue the vehicle. Jeep has put its customers into a bad predicament and has not provided any credible remedy. I have mo loaner no rental not even an appointment to get thr vehicle repaired its as if it just went away.

Business Response
Date: 07/29/2025
Better Business Bureau of ******* & ****************

****************************

Suite 202

********************

BBB 23573239

Our File: 93807720

Thank you for forwarding the complaint for ******* **********. According to our records case ******** the case manager sent the customer the following email on Julyu *******:
Hi Mr. ***************** believe the dealership in ********* which is your selling dealership they are willing to do the repair, they supposed to schedule you but you did not pursue it because you want them to provide you a loaner which they don't have one. I informed you that we can assist you to get a rental car with a standard daily rate of $40-$50 since the dealership cant provide a loaner.

Now, you mentioned that you cannot afford the rental in ** that's why the option is to get your repair at your selling dealership and will request it to be towed to Florida once repair is done. You can get a rental in ******* which I believe you can get a $40-$50 daily rate there and that would cheaper for you, and I will reimburse you.

This is the option we have for you since the dealerships that I have contacted in ** doesn't have Bodyshop or don't provide loaner and No loaner available.

If you would like to proceed with this let me know so that I can arrange it with your dealership in **********

Riazen
Jeep case management ************-ext.5150287.
Business Hours - Monday to Friday, 11:30 a.m. - 8 p.m.

If the customer wanats help he needs to coperate with the case managers.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2025 ****************. I started reporting the front tires wearing badly at 5000 miles at the dealership. I was told the truck was in spec. I reported the issue 3 more times at a different dealership and told again the truck was in spec. Now at ****** miles, the very outer edges of the tires are worn completely out and Ram has denied my claim and sent me to Bridgestone who denied the claim as well. No one at the dealership can tell me why the tires are wearing like they are but says it is not their fault. *** has now denied my buy back claim without even a phone call. I have pictures of the wear and the print out of the alignment that I can share. I simply want my truck aligned and tires replaced.
Business Response
Date: 07/09/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23571993

Our File: 93579033

Thank you for forwarding the complaint from *** ********. According to our records case ******** the customer was sent the following email on June 7, 2025.
Hello Mr. ******************* you for your patience waiting for our reply regards your case. We understand that you have made a significant investment in your vehicle, and we sincerely apologize for any concerns you may have experienced.

After careful consideration consulted to supervisor and accords with our resources here, we regret that we cannot grant your request for Buy Back you were seeking because of the following reason:

- We do not assist with Tire concerns or cost for that concern.

You are a valued member of our STELLANTIS family. We hope that this decision does not challenge your overall loyalty to the Brand. Please do not hesitate to contact us directly if you need any further assistance

Respectfully,

Mherl
*************, FCA

Thank you again for reaching out to us today and thank you for being a loyal Ram customer. We look forward to continuing to serve you in the future.

Kind regards,

******

The case has been closed. If the customer has more information to provide he will need to contact US ************* ************** and have a new case created.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Customer Answer
Date: 07/09/2025

Complaint: 23571993

I am rejecting this response because:
This is only a tire issue now because the problem with the truck was never addressed! I started reporting this issue at 5000 miles and it would not have been an issue at all if it had been dealt with. Because it was ignored, it has now become a truck setting AND a tire issue. If I had not reported the problem when it was brand new, I would completely agree but that is not the case. As an owners of at least six vehicles of this brand, I have never had a single complaint on anything. The level of disregard that has been shown here is absolutely unacceptable. All you have to do it look at the alignment scan that I entered and you can clearly see the problem. I never even received a call from a supervisor or manager to get the details of the case. Oh, and when I went to *********** as requested by you, they measured the tread in the middle of the tire where there is no issue at all!!!!! The issue is that all of the tires are now worn completely out on the outer edges which is clear from the photo!

Sincerely,

*** ********
Business Response
Date: 07/11/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23571993

Our File: 93609018

Thank you for forwarding the complaint from *** ********. According to our records case ******** the case has been closed on July 1, 2025.. The customer was sent the following email:
Hello Mr. ************************* you for your patience waiting for our reply regards your case. We understand that you have made a significant investment in your vehicle, and we sincerely apologize for any concerns you may have experienced.

After careful consideration consulted to supervisor and accords with our resources here, we regret that we cannot grant your request for Buy Back you were seeking because of the following reason:

- We do not assist with Tire concerns or cost for that concern.

You are a valued member of our STELLANTIS family. We hope that this decision does not challenge your overall loyalty to the Brand. Please do not hesitate to contact us directly if you need any further assistance

Respectfully,

Mherl
Customer Care, FCA

I advise the customer to get a diagnosis from a certified dealer, once here is a diagnosis we will be able to help the customer with his concern if it is realted to the vehicle and not the tires.
Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/15/2025

Complaint: 23571993

I am rejecting this response because:
I will schedule my truck at ***** ******* CDJR in *************. If they are approved by you to fix the issue, I will close the case. I will not close the case if nothing is done to correct the problem.

Sincerely,

*** ********
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2018 Jeep Wrangler Unlimited Sport JL has been rendered undrivable due to a camshaft/valve train failure, a well-documented defect in the Pentastar 3.6L engine, and Stellantis has failed to offer a reasonable repair or resolution.I took it to ***** Blue Water CDJR on May 6, 2025. They diagnosed the camshaft failure, informed me that the vehicle was unsafe to drive, and quoted approximately $1,700 for the repair, stating that the required part was on indefinite backorder due to over ****** orders ahead of mine. They refused to let me speak directly with the mechanic to clarify the diagnosis. I created a case on 6/17/25 with Stellantis which has acknowledged this defect is widespread, yet no concrete resolution or timeline was provided.When I filed a formal complaint with the ************************** office, Stellantis replied but refused to answer key questions, including whether the replacement part is being manufactured, whether it has been redesigned, or when it will become available. They also stated they cannot assist me further unless I return the vehicle to the dealership. I asked whether leaving the vehicle at the dealership guarantees a repair timeline or a functional replacement part, and they would not provide an answer.Their insistence that I tow and abandon my vehicle at the dealership without any assurance of timely repair is unreasonable and does nothing to resolve the financial and practical hardship this defect has caused me. I am still making loan payments on a vehicle I cannot use, with no clear path forward.I am requesting one of the following remedies:*Immediate repair within 30 days (with confirmation of a functioning part)*Buyback or trade-assist equivalent to the loan payoff amount ($14,500)*Loan forgiveness or settlement if the vehicle cannot be repaired promptly I am prepared to provide documentation of the diagnosis, dealership estimate, and Stellantiss written response through the ************************ upon request.
Customer Answer
Date: 07/09/2025
My VIN: *****************
Business Response
Date: 07/11/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23571523

Our File: 93609467

Thank you for forwarding the complaint from ******* *****. According to our records case ******** Michelles vehicle does not meet the requirements for buyback or repair cost assistance due to its age and mileage.

The dealer can order the part, once the part has been ordered I advise the customer to contact US ************* ************** and have a case created to expedite the parts required for repair.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis *************
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to request assistance in resolving a serious and ongoing safety issue involving our 2019 Jeep, which has been out of service since June 5, 2025 due to a failed instrument cluster. The vehicle remains at *****-***** Chrysler Dodge Jeep Ram in *******, ******, where we were informed that the required part is on indefinite backorder with no estimated arrival date from Stellantis the manufacturer.Although the vehicle may still be mechanically functional, the instrument cluster failure renders it unsafe and potentially legally undrivable. To our knowledge, the odometer is also non-functional, and we are concerned that this may violate state or federal driving regulations.The failed cluster has resulted in the complete loss of:Speedometer,Fuel gauge, Engine temperature and oil pressure indicators, preventing any warning of overheating or engine damage.Turn signal indicators and warning lights, impairing safe vehicle operation and communication with other drivers.Odometer, which may make the vehicle legally undrivable under certain state laws or dealer policy.This is not a cosmetic or convenience issue it is a serious safety and legal concern. Despite this, the dealership and manufacturer have not provided a loaner vehicle, even though the repair delay is entirely due to the manufacturers parts supply failure. Weve contacted both local and corporate Jeep representatives multiple times with no clear solution or *********** a result, my husband has had to rely on daily rides to and from work, creating a significant burden and hardship for our family, both logistically and financially. This situation has now gone on for over a month.We understand the vehicle is no longer under factory warranty, but we believe this is a manufacturer-caused issue that rises to a level beyond warranty policy. We are asking for:A loaner vehicle until the repair can be completed, or Immediate shipment of the necessary instrument cluster,
Customer Answer
Date: 07/08/2025
VIn
1c4hjxdn8kw649723
Business Response
Date: 07/09/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23569851

Our File: 93577789

Thank you for forwarding the complaint from **** ******. According to our records case ******** on June 3, 2025 the case manager spoke with the customer.

The customer was advised that due to the repair not being a warranteable repair, rental assistance will not be granted. The customer was advised that the case manager is working with the supplier for the shippment of the parts for repair.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 07/09/2025

Complaint: 23569851

I am rejecting this response even though our car in not under warranty but the following issues below exist.
Safety Hazard and Leaves Customers Stranded
The Problem
We want to bring urgent attention to a critical situation affecting Stellantis customers, particularly ********************** owners. Our vehicle's instrument cluster has failed, creating a dangerous safety hazard as we cannot access essential vehicle information including speed, fuel level, engine warnings, and other critical indicators.
We aware we have no Warranty Coverage.
Parts Unavailable with No Timeline
The most alarming aspect of this situation is that Stellantis has confirmed they do not currently have the replacement parts available, nor do they have any parts in the pipeline. There is no estimated timeline for when these essential components will become available.

Proprietary Design Prevents Alternative Solutions
Due to the proprietary nature of these vehicle components, customers cannot seek alternative repair solutions or aftermarket parts. We are willing to pay for our own repairs but are completely unable to do so because there is no part.
Impact on Customers
We have been without our vehicle for over a month
It is possible Many other customers are facing similar situations
Vehicles are essentially unusable due to safety concerns
No timeline for resolution exists

A Systemic Issue
This situation reveals a fundamental problem with Stellantis's business model: customers are purchasing vehicles that effectively have no repair options when proprietary components fail. The company appears to have no contingency plan for parts supply or alternative solutions.
Uncertainty About Future Parts Availability
We cannot even be certain that Stellantis will ever produce replacement parts for these failed components, potentially leaving customers with permanently disabled vehicles.
Call for National Attention
This matter requires immediate national attention from:
Consumer protection agencies
Automotive safety regulators
Legislative bodies
Media outlets
All current and prospective Stellantis customers need to be aware that they may be purchasing vehicles with critical components that cannot be repaired when they fail. The car is under ******* miles and a 2019 so not terribly old.
Immediate Actions Needed
Stellantis must provide immediate timeline for parts availability
Alternative repair solutions must be made available such as a loaner car until Stellantis is able to provide the part for our purchase and repair.

Regulatory investigation into parts availability requirements
Consumer protection measures for proprietary vehicle components.
This is not just a customer service issue - it is a safety crisis that could affects potentially thousands of vehicle owners who are stranded with inoperable vehicles through no fault of their own in addition to the accident potential for those still driving a jeep with a broken cluster and no chance for repair. What happens when vehicle owners that CANT HAVE THEIR CLUSTER REPAIRED are driving them anyway because they can't afford to sit around and wait for a company who doesn't provide an alternative??.VERY DANGEROUS to the American consumer and consumers around the world!!!
Please advise to which regulatory organizations that should be contacted. In addition, which media outlets are best with safety issues like this.

Business Response
Date: 07/15/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23569851

Our File: 93648993

Thank you for forwarding the complaint from **** ******. According to our records case ******** the case manager spoke with the customers wife. The wife was advised in regards to his inquiry about picking up the vehicle while waiting for the part, the case manager was advised that if thew customer picked up the vehicle, the parts order will be canceled due to the fact the mileage is programmed into the cluster. The Dealership would continue to check availability and
when the part is off back order, they would have the customer bring the ********************** in and they would reorder the part.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/15/2025

Complaint: 23569851

I am rejecting this response because:
We have not picked up the jeep. This order should be active. I'm not sure if that what the responding party meant. All I know is we are waiting on the same part this company won't or can't make. I certainly hope Stellantis does their job. Our jeep has been at jeep dealer almost 6 weeks. We need a free loaner or the opportunity to pay for the part they aren't making available. We would not pick up the jeep as we're told they cancel our order, which is ridiculous. However, we still wait with our jeep in the shop and Stellantis taking no responsibility. If they canceled our order I'd be upset but not surprised. .
Sincerely,

**** ******
Business Response
Date: 07/16/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23569851

Our File: 93657575

Thank you for forwarding the complaint from **** ******. According to our records cases ******** part ********AG is on order and the case manager is working with the supplier.

There is no firm *** at this time.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,
Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/16/2025

Complaint: 23569851

I am rejecting this response because:
We were told the part would be available 7 to 10 business days. Almont 6 weeks later Stellantis has no part and no idea of if or when the part will be available. The safety issue and responsibility is not being accepted. We are without our jeep with no end in site. The least Stellantis could do is provide temporary transportation while we remain innocent victims.

Sincerely,

**** ******
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Stellantis ************* Team,I am writing to formally complain about the ongoing issues with my 2022 Ram 1500 Hemi (VIN: *****************), which I believe qualifies as a lemon under applicable state lemon laws. Despite my attempts to resolve these issues through your customer service channels, I have not received adequate assistance or a resolution, and I am now escalating my concerns. My vehicle is currently inoperable, causing significant financial hardship due to lost revenue for my business. I am seeking a full payoff for the vehicle and compensation for lost wages resulting from these unresolved defects.Since purchasing the vehicle, I have encountered multiple severe and persistent issues, including: Multiple Recalls: The vehicle has been subject to several recalls, which indicate widespread manufacturing defects. Rust Under the Hood: Premature corrosion has appeared under the hood, compromising the vehicles integrity. Rear End Defect: The rear end has exhibited mechanical issues, rendering the vehicle unreliable. Cracked Frame: A critical structural defect in the form of a cracked frame has made the vehicle unsafe and inoperable.These defects have rendered my truck unusable, and despite my efforts to address these issues through authorized dealerships and direct communication with Stellantis, the problems persist. Under Texas states lemon law, a vehicle with substantial defects that cannot be repaired after a reasonable number of attempts qualifies for replacement or a full refund. Given the severity of the issues, including a cracked frame and multiple recalls, I believe my 2022 Ram 1500 Hemi meets these criteria. My previous attempts to resolve this matter with Stellantis have been met with inadequate responses, leaving me with no choice but to escalate this complaint.
Business Response
Date: 07/08/2025
Better Business Bureau of ******* & ****************

****************************

Suite 202

********************

BBB 23565794

Our File: 93562160

Thank you for forwarding the complaint from ******* **********. According to our records there are no open or closed cases from this customer for this concern.

I advise the customer to contact US ************* ************** and have a case created.

Without a case we are unable to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Initial Complaint
Date:07/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am formally reporting the ongoing data breach affecting both Dodge Rams in my possession. Both vehicles are currently compromised. I have previously reported this significant data breach; however, I have not received a satisfactory response. My gear limit engages while driving, and the truck operates with outdated software. Additionally, the *** feature continues to activate the Uconnect system, and the headlight eliminator indicator persists on the dashboard. Furthermore, the iPhone connected to the vehicle should not be operational while charging. This unjust breach requires immediate attention.
Business Response
Date: 07/07/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23562588

Our File: 93547473

Thank you for forwarding the complaint from ***** *****. I was unable to find the customer in our system with the information provided.

I advise the customer to add the *** number for the vehil that they are having the concern with.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint: ********************************** No Resolution Provided I purchased a 2024 Jeep Gladiator (***: *****************) with a salvage title and am the current legal owner. Since acquiring the vehicle, I have been unable to get it serviced because Stellantis has placed a ***-level restriction that prevents certified Jeep dealerships from even diagnosing or working on the vehicle.Jeep ************* ************************ confirmed that the ownership information has been updated in their system, and a case was created (Case #********, #********). However, the restriction remains active in their DealerCONNECT system, blocking any technical access to the vehicle.I have been repeatedly told by Stellantis support and Jeep dealers that nothing can be done either blaming the selling dealer or claiming policies tied to the salvage status are unchangeable. The original selling dealership (Oxmoor Chrysler Dodge Jeep Ram in **) has stated that the manufacturer (Stellantis) locked the *** after it was declared a total loss and that they cannot remove the ************** of now:Stellantis refuses to escalate or resolve the issue.The original dealer claims they are not allowed to take ********* local dealer in ** ********* Chrysler Dodge Jeep Ram) cannot proceed with service, despite my willingness to pay out-of-pocket and already covering a diagnostic fee.The vehicle is completely unusable and unserviceable due to a backend system lock.I have made numerous phone calls, sent emails, and provided all requested documentation over the past several weeks. Im seeking urgent resolution and transparency from Stellantis/Jeep regarding the *** lock and an official process to remove it or make the vehicle serviceable.
Business Response
Date: 07/07/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23554718

Our File: 93546989

Thank you for forwarding the complaint from ***** *****. According to our records case ******* has been transferred to a case manager. I have sent a note to the case manager asking for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 07/08/2025

Complaint: 23554718

I am rejecting this response because:

Thank you for the update. Unfortunately, this response does not resolve the issue I raised in my complaint.
My 2024 Jeep Gladiator (***: *****************) is still restricted in Stellantis internal systems, which prevents all certified Jeep dealers from diagnosing or repairing it. The vehicle has been at ******** Chrysler Dodge Jeep Ram (********, **) since June 20, 2025, and they are unable to proceed with any service until Stellantis removes the ***-level restriction.
Although the case has been assigned to a case manager, I spoke with them this morning, and they confirmed that there has been no update and that Stellantis internal team has not yet taken any action on this case.
Stellantis generic statement about honoring warranty repairs is not applicable until the *** restriction is removed. I am respectfully requesting a clear written confirmation that the *** lock has been lifted so that the dealer can proceed with the diagnostic and repair process.
Until that happens, I cannot accept this response as satisfactory.

Sincerely,

***** *****
Business Response
Date: 07/09/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23554718

Our File: 93578139

Thank you for forwarding the complaint from ***** *****. According to our records case ******** on June 8, 2025 the customer was advised by the case manager that they will update the customer on Thursday June 10, 2025.

The case manager will continue to update the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 07/09/2025

Complaint: 23554718

I am rejecting this response because:
Thank you for the reply, but this response is again unsatisfactory.

The issue is not a lack of follow-up it is the ongoing ***-level restriction on my 2024 Jeep Gladiator (***: *****************) that prevents all certified Jeep dealers from servicing or diagnosing the vehicle. It has been at a dealership since June 20, 2025, and they still cannot connect to the car due to this lock.

The Stellantis case manager has not provided any meaningful update or resolution, and no action has been taken by the internal team to remove the restriction. Stating that warranty repairs will be honored is not helpful when the vehicle is literally blocked in the Stellantis backend from receiving any service at all.

I am again requesting that Stellantis remove the *** restriction or provide a specific timeline and contact from the internal team who will handle this.

Until that action is taken, I cannot accept this case as resolved or answered.

Thank you,
***** *****

Sincerely,

***** *****
Business Response
Date: 07/11/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23554718

Our File: 93608507

Thank you for forwarding the complaint from ***** *****. According to our records case ******** the case manager emailed thecustomer on July 10, 2025;
Hello Hedra,

I am reaching out on behalf of your Case ****** *****. We have attempted to contact you, but were unable to connect. Our technical resource team is still working to resolve your issue. At this time, there are no new updates to report.

If you have any questions or concerns, please call us back at ************ and provide us with Case Number ********.
Sincerely,
Jack,
Technical Specialist
JEEP Connect
************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 07/14/2025

Complaint: 23554718

I am rejecting this response because:
Thank you for the update. I have been in contact with Stellantis ************* and am fully aware of Case #********. However, I want to clarify that no one from Stellantis has contacted me directly by phone or email, despite their claim. I received no communication on or around July 10, 2025.

My 2024 Jeep Gladiator has been at the ******** Jeep dealership since June 20, 2025, and they are still unable to perform any service or diagnostics due to a ***-level restriction placed by Stellantis.

All required documentation proving ownership has been submitted, and Ive followed every instruction from *************. Despite this, there has been no action, no timeline for resolution, and no communication from my assigned case manager or Stellantis.

This is unacceptable. My vehicle remains inoperable and unserviceable, and Stellantis continues to delay resolution with no clear explanation or updates.

I am requesting that BBB keep this complaint open and help facilitate an urgent, actionable resolution including a timeline from Stellantis for removing the *** restriction.

Sincerely,

***** *****
Initial Complaint
Date:07/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased a new RAM 1500 bighorn truck in December of ********************************************************** to the right side of the road and it is a safety concern of mine. The truck has been to the dealership twice to this point and a ram technician has said there is no known fix for the issue. I would like to lemon the vehicle as I do not feel safe having my family in a vehicle that pulls to the right as I feel it is unsafe and ram has acknowledged there is not a fix for the vehicle.
Customer Answer
Date: 07/02/2025
VIN:*****************
Business Response
Date: 07/02/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23544892

Our File: 93511871

Thank you for forwarding the complaint from ****** ********. According to our records casse ******** on July 2, 2025 the case manager sent arbitration informtion to the customer.
Dear *** ********,

Based on conversation with a Stellantis ************* Advisor, below is the arbitration contact information:

***************
or
************ option 5 (Stellantis)

Thank you for allowing us to assist you in this matter.

Your case # is ********

RAM *************
*******************************************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

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