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Business Profile

Moving and Storage Companies

Handle With Care Moving & Delivery
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Handle With Care Moving & Delivery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Handle With Care Moving & Delivery has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired a moving company via a broker using ****** reviews.The price of the move Changed by 110% after they loaded the truck with my collateral originally quoted $2,300 total price was $4486 The broker did not step in to resolve after multiple calls and emails about the price change. Handle with Care did not provide the proper equipment to load the equipment in shipment. this business abandoned me on the day of delivery and hasn't returned any calls. They demanded payments be made in cash and the price change at delivery also requiring cash.The day of delivery furnishing are missing, boxes are missing and they destroyed my motorcycle in transit. The issue here is performance and inability to assist in providing information. The delivery company used the wrong vehicle/equipment and ramp to support this move.

      Business Response

      Date: 11/30/2022

      We received a notification through the local Better Business Bureau that you filed a complaint against our company from a recent move you had. We confirmed that there are no records of us completely a move for ***************************, which also confirmed our suspicion that you may have moved with a company, doing business (illegally) under our copy write name. 




       https://www.bbb.org/**/**/******/profile/moving-companies/handle-with-care-moving-storage-llc-****-28144379 



      Please feel free to reach out to our office at ************ if you have any further questions or concerns.

    Handle With Care Moving & Delivery is BBB Accredited.

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