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Business Profile

Computer Software

Acadia Point of Sale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for Acadia Point of Sale's headquarters and its corporate-owned locations. To view all corporate locations, see

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Acadia Point of Sale has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told I can cancel my contract for this point of sales system at any time. On 7/14/22 I emailed my account representative, ******************************* directly to request cancellation. I never received a response. Once I had another contact have a conversation with him, he then advised me that I need to email customer support at ********************************** to request cancellation. I emailed support on 8/2/22 when I was billed $75 to request cancellation, and again and have not received a response. Today, I see I have been charged $75 on 9/2/22 for services that I had requested cancellation for over 30 days ago, and still have not received a response from anyone at this company by email or by phone.

      Business Response

      Date: 09/07/2022

      We take this stuff very seriously. We are 100% month to month and customers can cancel anytime they want. We believe in our product and the value proposition. We have always provided the details to customers on how to cancel and the process. Anytime a customer sends an email to ********************************** they always get a ticket #. Ticket#****** was received on Sep 4, 2022, 1:53 PM and our support staff replied to her Sun, Sep 4, 2:49 PM to confirm that the account is now canceled. We do not have any record of her previous ticket. We will however process a refund today for the previous month.

      Customer Answer

      Date: 09/18/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

      Customer Answer

      Date: 10/05/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      was told I would receive a refund, yet I have not yet received a refund. 

      Business Response

      Date: 11/29/2022

      Proof of refund is attached

    Acadia Point of Sale is NOT a BBB Accredited Business.

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