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Business Profile

ATVs

Mountain Side Powersports

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this cf moto overland on 5/26/25 for $13,200 the next day the oil light was flashing and then went out I called dealer to advise on what to do was told to run it. Then on our first ride my wife and I went about 60 miles and the transmission started to make a horrible noise like a chain slapping sound and theres no chain on the **** I recorded the sound brought machine to dealer they had it about a week was told cant duplicate. Got machine home started making the noise I called them back advised what was happening was told to bring it in I did just that and the mechanic and service advisors both heard the noise and I showed them a picture I had taken of silver /gray transmission oil I left machine this was end of July I was contacted by the service **** that they drained the transmission oil and found it to have metal debris and chunks in the oil . I had tried to contact the dealer through email as I have not been updated with any progress and no response at this time I filed a complaint with the ******************************. The dealer must have received the paperwork as they contacted me and I was told cf moto told them to put it back together and run it because they couldnt find anything wrong. I contacted the cf moto and was told by them the warranty claim was opened on 8/27/25 so the machine had been sitting this whole time then I was contacted by the salesman and h asked if I would be interested in trading my machine in on another one my question is why wont you just fix the problem its under warranty its a couple months old with 20 hrs on it. I have several videos and **** for this machine making the noise

    Business Response

    Date: 09/15/2025

    Hi, my name is *** Dag from Mountains Power Sports in ******, ***** calling regarding complaint number ******** filed on august 28th by ***** *****. We have the situation under control, discovered the issue with the unit, got the factory warranty to cover the repair customer has been updated last updated this morning. September 12th. And customers satisfied at this point. I can be reached at ***********, which is my cell phone. My name is *** *****. Thank you. Thanks

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