Complaints

This profile includes complaints for Bill Dodge Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bill Dodge Auto Group

  3 Saunders Way Westbrook, ME 04092

• 

  Bill Dodge Auto Group

  2 Saunders Way Westbrook, ME 04092-4788

• 

  Bill Dodge Auto Group

  7 Saunders Way Westbrook, ME 04092

• 

  Bill Dodge Auto Group

  PO Box 9567 Westbrook, ME 04098-5067

• 

  Bill Dodge Auto Group

  262 Bath Road Brunswick, ME 04011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a motor replaced under our warranty with Bill Dodge Kia. This isnt a car thats is used a lot but after we got it back it worked okay. A week or so later we go to use the car and it starts smoking. When we took it back to the dealership they had a whole list is things that were wrong. This amounted to somewhere around $3600. We took it to our mechanic to get a second opinion and he said that everything they say is wrong is something they touched when they replaced the motor. Now **** Dodge is giving us the run around and were sitting with a useless Kia *****

  Business Response

  Date: 07/01/2025

  We replaced **************** in February of 2024 under the *** engine recallthe mileage at that time was 76,981.  The vehicle came back on August 16th,2024 with ****** miles on it and a complaint of a melted wire on top of the motor.  After further diagnosis we found 4 melted ground wires to the ignition coil. Mr. ***** declined the repairs.  On May 22nd 2025 Mr. ***** opened a complaint with *** Consumer Affairs stating that he had the issue within 100 miles of the engine being replaced.  After their review *** Consumer Affairs closed Mr. ****** case without resolution. 

  To our knowledge Mr. ***** has not reached back out to the dealership for anything further. 
  Should Mr. ***** want to discuss his concerns further he can contact our *** General Manager, ******* ******, at ************ or ********************************************************************************.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called before driving 2 hours to make sure a correct key was available for my Hyundai. After PROVING not only my identity but also my ownership of the vehicle and providing my ORIGINAL KEY, the parts guy messed it up. Of course, no other key available. Parts guy offers compromise and said he'll mail me a new replacement. Thinking that's fair. DAYS later, he calls me to say he can't because a NEW HAMPSHIRE registration isn't recognized in the state of ***** apparently?

  Business Response

  Date: 06/26/2025

  Mr. ******* showed up at the dealership with his vehicle and a temporary registration from a ** dealer where he had recently purchased it. When Mr. ******* called the dealership prior to making the drive he neglected to tell us that the vehicle had been purchased out of state and was still on a temporary registration.  If he had we would have told him that we need to contact the out of state dealership to verify ownership before we can cut him a key and would have done that prior to him coming in.

  
  We attempted to contact the out of state dealership while Mr. ******* was in the dealership but were unsuccessful in connecting with anyone and could not cut the key.  ***************** left we continued to reach out to the dealership and eventually spoke with someone there who was able to confirm that Mr. ******* was the owner of the vehicle.
  At that point ******, the parts person Mr. ******* had been dealing with, called him to let him know and started to offer not to charge him for the key and mail it to him for the inconvenience. Before ****** could finish this conversation Mr. ******* called ****** some very inappropriate names.  At this point ****** asked him to speak more politely. Mr. ******* continued with his vulgar language and ****** **** up on him.

  
  My General Manager, **** *****, attempted to call ********** but the phone number we had for him was inaccurate and we have not heard from Mr. ******* since.
  If Mr. ******* would still like his key he can contact **** ***** at ************ and, provided Mr. ******* refrains from using vulgar and inappropriate language, **** would be happy to assist him in getting his key.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in because my check engine light was on. They sent me a long list of repairs, and rated them based on urgancy, They included some critical needs such as an oil change, and a new starter, along with replacing the knock sensor, etc. They also had an anti theft recall included in the list of items. Both the oil change and starter seemed unusal given that my oil was recently changed (within the last 100 miles) and that my starter had been working fine. After going back and forth multiple times, and pushing for clarity, I was finally told the oil had to be changed as part of the engine work. Okay, that seems reasonable but it took them 3-4 other stories to get to that one. And, when pressed on the starter they said "well the service tech thought it was running a little loud, but it's fine for now". Mind you, both these are listed as critical, must do repairs. So fast forward, I select the repairs I need to do to get my car back and out of Bill dodge. When I get the receipt, it says they applied a recall for antitheft SW. This is something I had been told about before but declined it for years because it would disable my after market automatic starter. Yet, they applied it without my permisison and without discussing the risks with me. When I questioned the service advisor about it he said it would not impact the after market starter. Then when I picked it up and it did in fact not work, the Service Manager told me sometimes it will disable it but if I called the location it was installed, they could walk me through re-enabling it over the phone. This was also not true. Now, I have Bill Dodge saying they went over the risks with me- they did not- and corporate telling me its not their problem because Bill Dodge is independently owned and its an after market part. **** Westbrook can reinstall it for $400, but I do not feel like I should be responsible for covering that cost. Not to mention, my car was towed back in and ive been without a vehicle for 3 months.

  Business Response

  Date: 05/15/2025

  ***** has spoken with Bill Dodge Hyundai regarding her complaint.  We have communicated to her that when she can get her vehicle in to us for repair we would be happy to fix the issue with the remote starter.  She said she was happy with that resolution and would be in touch to set that up.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 ****** Juke from Bill Dodge Pre-owned in Westbrook on 8/28/24 for my daughters 16th birthday, in preparation for her license road test in October. The vehicle had been purchased with a clean bill of health, a new inspection sticker, a full work up in the shop, and was a great find.The first time I drove it on the highway to pick her up from work so that she could drive it home (9/9), I noticed that it wasnt shifting gears over 60mph, then wouldnt accelerate at all. On the way home, it was even worse. I called the dealership the next morning, but they were unable to get me in for it to be checked out that week or into the next week. I scheduled an appointment with my own garage on 9/18, and they very quickly told me after taking it for a drive that the transmission was toast and it was not safe to drive. I called Bill Dodge again and gave them the update. It was scheduled for service the following day, so I dropped it off after work that night. It is now 10/2, and there is no ETA on when we will get the car back, though they have all the parts to rebuild the transmission, because there are other cars in line. We were literally sold an unsafe car- my daughters first vehicle- dangerous to drive and likely to cause a significant accident for a new driver and those in her vicinity. Can you imagine how that might have ended? I want this made right.

  Business Response

  Date: 10/07/2024

  Ms. ***** spoke with our Service Director, *** ******, today, 10/7/24 to discuss her vehicle and her concerns.  Her vehicle is being fixed at our Saco location and she was told we were shooting for a Wednesday/Thursday timeframe for pick up, which will give time to finish fixing her vehicle and driving it for a bit to ensure that the vehicle is safe for her daughter to drive.  After speaking with *** Ms. ***** said she was satisfied with the situation and looking forward to getting her vehicle back.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/18/24, I brought my 2012 Hyundai ******* to Bill Dodge Hyundai at *****************************, **. The issue was an *** (Anti-lock braking) light and *** (Electronic Stability Control) light. I was asked to pre-pay the amount of $1445.28 to order parts, and was given an estimate of $1652.38 to complete the work. I paid $1445.28 to order parts and then made an appointment for 5/15/24 to complete the work. On 5/15, I delivered my car, and later that day returned to Bill Dodge Hyundai to pick it up after the work was done. I was told to pay an additional $421.37, for a total of $1,866.65 (this was $214.27 over the documented estimate I was given). Later that day, and the following days, the *** light was off but the *** light continued to be on. Additionally, the (P)Brake light was now on. On 5./22/24, I returned to Bill Dodge Hyundai to show them that the *** and (P)Brake was still on. They scheduled me an appointment for 6/3/24. I dropped my car off and the work was performed. When I picked up the vehicle I paid the amount of $1210.28. Shortly after leaving Bill Dodge Hyundai, the *** and (P)***** returned. I was told that a sensor was replaced but it obviously didn't solve the problem. Shortly after, the Check Engine light came on, as well, which they said they had addressed. On 6/12/24, I brought my car back for an evaluation and was told they needed to do more diagnostic work to understand the problem. After a very confrontational conversation, I told them I would refuse to spend any more money on failed repairs and left Bill Dodge with my car--and the *** and (P)Brake light still on. I waited at the dealership for over an hour. After spending $3076.93 at Bill Dodge Hyundai ******************* the initial problems with the car still haven't been addressed. I have photos documenting the reappearing *** and (P) Brake lights, with time stamps. I would like my money back. The problem was not solved but but I was charged for their failure.

  Business Response

  Date: 06/24/2024

  **************** first brought his vehicle to us with warning lights on for the *** and *** systems. We scanned the vehicle for faults,tested and determined the steering angle sensor was causing the issues. He authorized the repairs and we replaced that component. The vehicle issues were fixed,and the customer left with his vehicle.
  
  Within the next couple days, he had the *** light come back on. We arranged for him to bring it back and told him we would investigate it at no charge. If it was anything related to what we did, we would take care of it. If it was unrelated, we would touch base with him at that time and would decide where to go from there. We started in with diagnosis again and had completely different fault codes. The codes from the original issue had not returned, but now we had communication issues that seemed to be related to the aftermarket radio that is installed on his vehicle.
  
  We explained to him that the issues we found originally were legitimate. We had verified issues with the system, we performed the repairs,and those issues were no longer present. But his vehicle is experiencing more than a single component failure. We told him from this point we could continue diagnosis but that would be at his expense as the current issue is not related to the previous repair. We went back and forth for a while, but he ultimately decided to take his vehicle as is.

  Customer Answer

  Date: 06/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from Bill Dodge in ********* in November 2023. Within a week the car needed a new transmission. (Under warranty) It was fixed, they had it for almost a month but had to go back again as soon as I got it because it was still doing the same thing. Within the last month it needed to go get a new engine (covered under warranty) as well as suggested new brakes/rotors, new battery and a list of other suggested repairs anywhere from $1200-$4500 depending on where I go. I have consulted with different dealerships about a trade in and have been offered less than half of what I owe on the car. I bought it assuming it had no prior accidents (there were no prior accidents listed in the paperwork when purchasing the vehicle) and assuming it would be in working order and it has spent almost 2 months out of the 6 that Ive owned it in the shop. I found out through an appraisal at a different dealership about the two prior major accidents causing major damage to the vehicle, as they were listed on experian auto check. At this point Id like them to buy back the vehicle for the remaining balance owed on the car and reimburse me for any tows / time my husband and I were not able to get to work because of lack of a vehicle provided during this time. The manager at Bill Dodge has assured me thats not possible and that he would offer me $10,000 for the vehicle or $12,000 for a trade in but that will not do. I bought this car in good faith that I wouldnt need to get a new loan and the fact that my only option is to go underwater on a new loan or pursue legal action is appalling but I am willing to fight for this. I will not go further into debt than I already have (outside of the loan on the vehicle). This is horrible service and they have not been willing to help me in any way except to put me underwater in a new loan. I dont trust them to get a new vehicle from them and Id just like a total loan payoff and reimbursement.

  Business Response

  Date: 06/24/2024

  *********************, our CEO, has been in touch with the customer and is currently working with them to trade them out of their vehicle and in to something else that fits in their budget.

• Initial Complaint

  Date:04/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2/23 I purchased a 2013 Rav 4 form Bill Dodge Car sales in ************* for ******, which was a lot more than the ****** Blue Book price of 7,000-9,000. I've since spent about $600 on exhaust work. They overcharged AND sold me a lemon and it's now worth about half of what I paid for it a mere 4 months. It now needs for work that I can't afford. I don't know if this is possible but my ideal scenario would be for them to buy the car back as and pay off the 1$2,500 that I still owe to *********************

  Business Response

  Date: 04/03/2024

  We are certainly sorry for how ****************** feels about her purchase back in June of 2023..however 1 repair on a 2012 vehicle in a 10-month period does not qualify as a lemon and we are not willing to discuss repurchasing Ms. ******** vehicle.  We would be happy to assess her vehicle in our service department and are certainly willing to work with her as far as any repairs that *** need to be done now.as we do with all of our customers. Should this be of interest to ****************** please call ******** to make an appointment to have us take a look at it.

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2012 *** x5 from this company. I took it in for an oil change an was told that, I would need a new engine. The engine had ***** mile on it, took it in at ***** mile and I was told that the wear and tear on the engine was great. I drive less than 10 miles a day to work. We paid for a premium package for service. That was never used. When contacted by the company was told they could do a engine change at $1900, today , 3 /15 was told it is $19,000. Why would a person pay more for an engine that the cost that I owe on a car? I was told that it was not my fault the engine needed to be repaired. I tried to call and speak with them multiple times and got no message back. After my wife called and spoke to the manager of the dealership, I finally got a call back from the service manager, ****, text ****************. After calling the service line multiple time with no response, he texted me, after weeks of reaching out. The first time he called me back, he called me by a different name and said his messages got mixed up.

  Business Response

  Date: 03/20/2024

  Attached is a timeline of conversations with the customer and what was discussed between the customer and the *********** Manager, *************************.  Although we are sorry for the situation the customer finds themselves in we have done everything we can to help them out and have kept them informed every step of the way.  

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:12/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for an **************** change. After they inspected my car they called with an estimate and a bill. My owed charges were over $400. I questioned why it was so much. They stated this was the cost of above services, plus the cost to diagnose the clicking in my steering wheel and for an alignment. They had just got telling me I need a new ball joint though. How could they do an alignment? He then said yeah youre right. Not sure why that was on there. So final charges were almost $300. Still outrageous but it is what it is. Then we get the car and they clearly never did the $100 oil change they charged me for! We had to bring the car back and the manager agreed. And said they would get the oil change done on Monday. If this isnt fraud I dont know what is.

  Business Response

  Date: 12/12/2023

  After receiving ************************ complaint she was contacted by the General ******, *******************, who worked with the customer to resolve her issues.  Her vehicle was re-inspected and verified that all work promised was completed.  To ease the customer's mind *** offered to refund her what she paid.  ******************** stated to *** that her issues were resolved satisfactorily. 

  Customer Answer

  Date: 12/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22nd I dropped my car off at Bill Dodge Infiniti to evaluate why lights were lit on the dash of my Infiniti G37x. My mechanic could not complete his inspection of my vehicle until these codes were investigated. The dealership informed me that they thought there was some moisture causing the issue and I should have the leak fixed. On picking up my car, there was a panel off of the vehicle and it was not ready for retrieval. After putting the car back together, I attempted to drive to work when the transmission began slipping and not engaging and lights came on. I called the dealership and brought the car back. After additional evaluation time, they informed me that a wheel bearing and sensor had to be replaced. I had the leak fixed and had the wheel bearing and sensor replaced and brought my car back to the dealership on July 24th to have the warning lights turned off since I addressed the problems they said I had. After several days and no returned calls, I finally was told that the car now had a transmission issue and the problem would costs thousands of dollars to resolve. The car has no history of any transmission issues and, at ****** miles, has not historically had any transmission failure. On retrieval of the car, all of the lights were once again on and they had to call a technician to have them turned off before I left the dealership. On leaving the dealership, the transmission continued to slip and not connect. The dealership took a car with no transmission issues, took unnecessary troubleshooting steps, disabled proper operation of the transmission, and is now trying to bill me for the unnecessary troubleshooting without acknowledging that they disabled the car with their work. I would like my car returned to the condition it was in when it was delivered to the dealership and any additional costs incurred from unnecessary troubleshooting taken off of any invoices.

  Business Response

  Date: 08/25/2023

  Our GM, ***********************, contacted our ***************************** Rep to go over the customers complaint, review the repair order and understand if there was any work that Bill Dodge performed on 7/25/2023 that could be connected to the transmission issue the customer is currently experiencing. Infiniti confirmed the work performed would not have any connection to the transmission problems the customer is experiencing.  We asked if there was any way that Infiniti would help supplement a remanufactured transmission for ******************** and they agreed to help if the customer and dealer participated as well.  **** called ******************* and explained our discovery and offered him a remanufactured transmission for 1/3 of the price and Infiniti would cover 1/3 and Bill Dodge would cover 1/3.  
  
  ******************** stated that he is unable to make that work at this time.  **** and ******************** spoke for a while, and **** asked him if he would consider trading the car for a pre-owned vehicle in inventory, and he seemed to be responsive regarding this option.  ******************** said he would call **** next week to discuss the purchase option.
  
  At this point the ball is in ******************** court.  Infiniti and **** Dodge will help to fix the transmission.but will not pay for the whole fix.  And we are also willing to explore trading ******************* out of his Infiniti and into something else. It was left that ******************* will reach out to *********************** next week to discuss further.