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Business Profile

Administrative Services

Direct Communications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Administrative Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dtf printer a month ago. They had strict rules to download software and ink. The company serval times gave me the wrong link to download the software. After two weeks of emails going back and forth, they connected to my computer and install the software. I then had to contact them to learn how to fill the ink to the machine. I was on the phone with the company from 10:30am to 3pm. The reason is the ink was not going into the lines. The tech did several ink chargers and nothing. I was informed I need to do it manually, which I did. The ink was in the lines. The tech did several nozzle and printhead testing. When it came time to do a test print, only black ink was coming out. The tech told me how to clean the machine. I did as instructed. He then did another ink charge. Nothing only black ink. I was informed I need a new print head. They told me I had to take a part the machine. I told them I was not comfortable doing so. They gave me videos which even the tech in the video said he was having a hard time taking the piece out. I get the new printhead overnight. I watched the videos of how to install. I get an email once the printhead is installed to run an ink charge so we can do a test print to see if all the colors would come out. I did that and then I received a message report saying error fatal error. I contacted them again and showed them the report. They told me to clean the strip. I did and no dirt or ink on it. They told me to start the machine and video it. I did the two flashing lights were on again. They noticed now the ribbon is not tight enough. They told me I need to open the machine again, take out the printhead and line up the ribbon. I am not a handyman I told them. I tried taking the piece out that I had a hard time before doing and guess what the piece broke. I sent him a photo of the broken piece. I asked him now what no reply. I have all emails.

    Business Response

    Date: 12/21/2023

    This complaint is for Uninet which is not our company.  We are UniTel, DBA ****** Communications, a telecommunications company in *****, ***** specializing in broadband in rural communities..  We do not sell printers.  We would appreciate this complaint being removed from our profile.

Direct Communications is NOT a BBB Accredited Business.

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