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Business Profile

Heating and Air Conditioning

ALL Solar Energy Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 26, 2023 loan was approved for solar project through All solar energy solutions. Approximately weeks later the solar panels were delivered to the house, within 2 weeks a couple guys from All solar showed up and started the installation, job was completed in early October, and that's when the headaches began! At this point I reached out to ***************************(Master electrician/owner) about the interconnection agreement with CMP. I was directed to call CMP and have them set it up, upon contacting CMP they required a Certificate of completion from the electrician, along with a pass/fail from local building and electrical code officers. *************************** kept trying to state that all is well and it definitely is not. I have been working with CMP interconnection department directly along with customer service from the ********************** panel manufacturer, and ***** was lying to us all with a straight face. After 2 months of emails ***** finally deleted his email and has been out of touch since. I have also reached out to my local municipality electrical and building code office, and they have no record that *************************** nor any entity from All Solar Energy Solutions made any attempt to acquire any permits what so ever! At this point I have no way of knowing weather or not the system meets code or not! This is the kind of contractor that deserves NO license!!! And needs to pay restitution!

    Customer Answer

    Date: 05/26/2024

    I have not heard from the business in response to my complaint.  My only means of contact is through the finance company and the solar panel manufacturer customer service, All ********************** will not take our calls and *************************** has deleted his email address that we had.  Recently he informed the finance company Mosaic,  that all paperwork has been submitted to CMP.   I contacted CMP interconnection department,  they have no record of any attempt.   They are also trying to get in touch with ***** at All Solar.   

    Thank you for your time. 

    *** and ******************;

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my wife and I entered into a contract with All Solar ************** on 8/19/23 for a solar array for our home in ************. We sent them a deposit of $8108.10. Since then we have had nothing but delays and no communications from them. As of Oct. 13th two months after signing the contract CMP had not received our application for there approval. All solar said they sent in the application as soon as they received our deposit. After I called All solar about it 2 days later CMP had the application amazing. Since mid Oct. we again have no communications, call after call no response from emails or no call backs. My wife and I have been doing a little research on this company and we found is others with the same complaints we are having.Delays no call backs and lies.We have lost complete confidence in this company at this point, so we don't want to continue with this company. We expect a refund of our deposit minus the limited work that has been done.We are wating to hear from them when we can expect our refund.

  • Initial Complaint

    Date:09/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/22/2022 They told me that my solar system would be installed first week of April. Since then they told me weather delays and now material on back order. I would like to have my system installed or a $7560.00 refunded so that I may hire a new contractor.

  • Initial Complaint

    Date:08/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    signed contract in november 2022 to have solar install on my roof sent in deposit of $8428.20. work started may 2023 and finished July 20 2023. i fill out all paperwork that was sent to me and returned. i made the final payment on July 22 for $17,111.80.The contract states the contractor will furnish the permits, material , labor equipment, tools and and electrical wiring. I call CMP about when the net metering would start and they said the paperwork was never filed.the contractor has stoped answering my call or emails

    Customer Answer

    Date: 08/27/2023

    I have not heard from the business in response to my complaint.

    I did hear from the contractor on 8-21-23 and he said he was not ignoring me and that he was working with CMP. That is the first time i have heard from him since i filed the complaint. On 8-23-23 i contacted CMP and they sent me paperwork to fill out. I am still waiting for the contractor to do his part.

ALL Solar Energy Solutions is NOT a BBB Accredited Business.

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