Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Some items just ordered and I never received them and I have never received my money back through Apple Store. All I need to do is give my money back please
Business response
01/14/2024
You have contacted a convenience store chain called The Big Apple Food Store who sells convenience items and petroleum products. We are not an "Apple" merchandise retail location.Initial Complaint
08/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a new I Mac computer one month ago , on JUNE 2023 from apple store in Palisade mall ,recently about two days, any time I start my computer a messa.ge pops up saying my computer is infected with a virus. I took my computer to the "apple" store at **********, Bronx on Tuesday 8th. JULY to have it checked out .I was told I will have to leave my computer over night and pick it up on Wednesday 9th. I went and picked up my computer on the 9th. and brought it home;to my surprised when I turned on my computer every thing was wiped out. I will like apple to replace my computer with a new computer or give me back my money . Thank You.Business response
08/11/2023
I apologize, but this complaint should go to Apple Corporation. We are Big Apple Convenience stores in ***** and *************, and we do not sell Apple products or any computer products.Initial Complaint
06/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I tried to update an app on my iPhone. The app will not update because I needed to provide a billing card. I contacted Apple support and found that I had a subscription that I wasnt aware of and they would not renew my app account until the balance is paid despite the fact, I told him I didnt order it. The service of Apple was rude and condescending.Business response
06/06/2023
CN Brown Company dba Big Apple Food Store, is not a retailer that sells Apple products. We are are a convenience store chain that sells grocery items and petroleum products.Initial Complaint
01/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I Summit a complaint 2 weeks ago regarding a complaint as **** has not tried to fix the issues l was told thus would only take 5 business days to correct Ll loking for help getting back in my phone I was told by apple Store manger 5 days as of 1/5/23 l have not received a verification code to receive any of my information. This has not stoped the company from taking from my account for my monthly subscriptionsBusiness response
01/06/2023
The customer has sent a complaint to a petroleum convenience store chain called The Big Apple. This is not an "Apple" store that sells Apple products.Initial Complaint
11/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 11/2/22 between 10:35-10:40 AM I brought in 3 winning scratch off tickets worth $11 total to cash in towards my purchase at the Big Apple store in *********, **. I bought $40 in ****, 2 bottles of water ($2.32), a pack of crackers ($1.19), 2 powerball tickets ($6) and 4 scratch off tickets ($16). The total tax was $0.19. A total of $65.70. I was charged $76.70. They CHARGED me for my winning tickets worth $11 instead of crediting me. So not only did I not get my $11 winnings, they charged me $11. They owe me a total of $22 (the $11 they erroneously charged me plus the $11 for my winning tickets they never credited me). I went back to the store with my receipt when I realized what they had done. I was told I had to wait for the manager to return. I waited over 45 minutes after being told "the manager would be right back". I left my name and number and asked for the manager to please call me when they returned so that I could get this rectified. They never called me. I'm extremely frustrated with this as they made an error and have failed to rectify it. I just want the $22 that is owed to me.Business response
11/03/2022
This will be forwarded to the Territory Sales Manager for an investigation.Business response
11/03/2022
the store has the ***** dollars for the customer, the manager of the store has called her and left voice mail with no responseCustomer response
11/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:I received the $22 from the business today. Thank you.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
10/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
apple computers i bought a *** IPAD 4th gen from apple over the phone. I told them i was interested in the *** IPad $th gen cellular. which is the air they set me up with ******* ***** bank who finances thier customers who qualify for the Apple card and the Apple cash card. i worked with apple sales first then i communicated with the bank about the apple card and apple cash card. my payments were never really set they said about ***** a month. i gave them my mastercard number my banks routing and account#. i thought in was supposed to pay GS bank ***** in the mean time my ****** I11 was to be my trade in for up to ****** which they excepted. well i received the Ipad and the first thing i needed was a cell phone. i was very confused i called apple support and the said they would send my cell phone back. they did and it was worthless no provider could program that phone simply worthless. well i contacted apple and was refuse a loan for a cell phone i now have an I12 from att and their service they are great. apple in the mean time did not bill me for two months so i called them and told them my ordeal they were so sorry so they took over ****** out of my bank account right out of the blue. i got the money back with help from my bank. i called apple numerous times to try and renegotiate our deal and get a fair payment the next month september for over ****** my bank got my money back except ***** the next month oct they took out over ****** i had it im coming to you for help.Business response
10/17/2022
This is complaint is for Apple Corporation, as it is regarding their products. We are Big Apple convenience stores, and we do not sell any Apple Corporation products.Initial Complaint
02/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I financed an iPhone 11 from Apple thru a bank I have a few payments left but today Thursday February 10 I noticed on the right bottom of the cell phones screen a spot so I thought it was the screen protector so I lift it up and it wasnt that the cell phones screen immediately started to get messed up and I cant see nothing on it my screen has no cracks its not damaged hasnt been dropped or wet and I dont understand what happened, I called Apple customer service and they dont want to exchange it all they did was make mean appointment to a local store to get it checked out and supposedly I need to pay the repairs when it isnt even my fault . Ill appreciate it if I dont get charged for it when I did not damaged it and if they cant fix it I would like to get an exchanged free of chargeBusiness response
02/11/2022
This is an Apple iPhone issue. You have forwarded the complaint to CN Brown Company Big Apple Food Stores.Initial Complaint
07/23/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
7/23/21 My question or complaint as it may be. Was just curious as to how much one has to spend to be able to break a $100 dollar ****. I just tried spending $70 dollars in one of your So. Port. Stores and was told they did a cash drop and could not cash.I don't understand why you would give up a $70 sale. Seems to me like bad business.Business response
07/30/2021
The Territory Manager for that area has called ******************** several times to discuss and resolve the situation to no avail. The Territory Manager left her contact information on ************************ voice mail so that he can contact her at his convenience.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.