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Business Profile

Laboratory Testing

NorDx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nordx Laboratory and Maine Health ************************ in *********, ***** charged me $179.08 for a routine urine sample on 2.22.23. This was part of my regular well-check exam. I was sent upstairs from the doctor's ****** to Nordx to give the sample. This was not my regular doctor and this was an unusual request. I had no way of knowing this sample (already part of my exam) would cost $179.08. This is absolutely ridiculous and deceptive, and they are not rectifying their mistake. It was submitted to my insurance as a separate visit and normally I am only required to pay $15.00. This is an expense that should not go toward my deductible. Anthem was simply responding to the order and it was Maine Health who is at fault for the incorrect order and cost. I will do whatever is needed on my end to help expedite this process of negating the fraudulent bill.Thank you for any help and guidance you can provide.************************** 317-6419

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.I have not heard anything back from Nordxto your response and resolution of these bills ASAP.PLEASE PROCESS CORRECTLY & GET PAID !W41603555 V92908915

  • Initial Complaint

    Date:10/03/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like NordX to notify me when this bill has been taken care of in order to accept that my issue has been resolved. 

    Regards,

    *****************************.

    Business Response

    Date: 10/04/2022

    ******************* is correct.We will rebill his insurance correctly and resolve the issue.

    I apologize for the error and the time it took to resolve.Thank you for bringing your issue to our attention.

    StanTell us why here...

NorDx is NOT a BBB Accredited Business.

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