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Business Profile

Laboratory Testing

NorDx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nordx Laboratory and Maine Health ************************ in *********, ***** charged me $179.08 for a routine urine sample on 2.22.23. This was part of my regular well-check exam. I was sent upstairs from the doctor's ****** to Nordx to give the sample. This was not my regular doctor and this was an unusual request. I had no way of knowing this sample (already part of my exam) would cost $179.08. This is absolutely ridiculous and deceptive, and they are not rectifying their mistake. It was submitted to my insurance as a separate visit and normally I am only required to pay $15.00. This is an expense that should not go toward my deductible. Anthem was simply responding to the order and it was Maine Health who is at fault for the incorrect order and cost. I will do whatever is needed on my end to help expedite this process of negating the fraudulent bill.Thank you for any help and guidance you can provide.************************** 317-6419

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    , I wanted to make you aware that NorDx billing & customer service BOTH need some serious help. I have to call every time I receive a bill from NorDx because it not billed to insurance correctly or at all . I had one bill that took over six months and multiple calls to get paid which is just ridiculous .Account # ********* dated 5/20/22 not paid until 12/22 I started calling in June and was assured that it would be taken care of called again in July same thing , called again in October still NOT resolved etc. Now I have 2 more bills that I have made multiple calls on that are still not resolved and am receiving notices threating to send me to collections !!!!!!!I also requested a callback from a manager named **** on 2/14 &2/21 and surprise no call yet ! So I guess your managers know there is a mess and just dont care about customer service. I am at the point where if I need labs I DREAD going to NorDx because its a hassle to get billing done correctly & on time. I look forward to your response and resolution of these bills ASAP.PLEASE PROCESS CORRECTLY & GET PAID !W41603555 V92908915

    Customer Answer

    Date: 03/13/2023

    I have not heard from the business in response to my complaint.I have not heard anything back from Nordx

  • Initial Complaint

    Date:10/03/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/21/2022 I had a covid test done for pre employment and I had given the receptionist my insurance card and info needed for billing purposes. Since that time, I have received 3 statements that claim I have to pay. I've had 3 different encounters with the billing department of NordX and in the 2nd call I had provided my health insurance's (KP) billing department info again along with their extension needed to reach them to rectify the situation. ** told me that all NordX needs to do is call number and provide their billing info for the claim. I have yet again received my 3rd statement from NordX today. Again the billing department states my bill is on hold. My accession number is V42104840 with a balance of $110.00. Covid testing was fully covered by insurance at that time. This 3rd call entailed the billing person asking my for my insurance info again along with the address from my insurance company. She claims that she needs to talk to a ***** to see if she had gathered the address.

    Business Response

    Date: 10/04/2022

    ******************* is correct.We will rebill his insurance correctly and resolve the issue.

    I apologize for the error and the time it took to resolve.Thank you for bringing your issue to our attention.

    StanTell us why here...

    Customer Answer

    Date: 10/05/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like NordX to notify me when this bill has been taken care of in order to accept that my issue has been resolved. 

    Regards,

    *****************************

NorDx is NOT a BBB Accredited Business.

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