Reviews

Review Details

• Review frombill f

  Date: 07/04/2023

  1 star
  Clynk has not once provided the correct refund for the returnables I have turned in. I count very carefully every bag and note the contents on the bag I make sure the bags are closed and tied so that nothing falls out and that the clynk bag is in the correct position on the bag.When I turn them in I scan each and every bag separately.To date I have not had one refund correct. the best they ever done was short me 24 returnables out of 390 I turned in 3 bags the past weekend, 2 bags of 130 returnables and 1 bag of 120 returnables totaling 380 and only got credit for 223 returnables sorting me 157 returnables. Now I can understand if there is a small discrepancy like a few cans but 24 cans, 157 cans short is not acceptable. Either Clynk is purposely ripping off everyone or the drivers are tearing the bags so that the contents spill out and don't get credited.Either way if this is happening to others there is a major fraud going on and ********* should drop their service immediately.
  

  CLYNK

  Date: 07/05/2023

  Hi,Since our inception 15 years ago, we have relentlessly innovated and improved safeguards to reduce errors. Today, we process a staggering number of containers and overall, we are extremely accurate, but errors do still occasionally happen. If you count containers in your CLYNK bags, and theres a discrepancy between your container count and your account balance, there may be a variety of factors at play: ********************* are the most common reason for not receiving a deposit credit. When we process a container that isnt recognized as redeemable, were not authorized to issue a deposit refund. Another reason for a credit imbalance is non-registered containers (meaning the beverage falls into a category that should make it eligible for redemption but the manufacturer has not registered it appropriately or has discontinued sale of the product and unregistered it). Either scenario will delay the automatic credit. However, CLYNK may later award what are known as research credits. A research credit is issued when containers are eventually registered with the state as payable. We check our records against the registry daily and quickly update our system to apply those credits retroactively, even if its days, months or years later. Sometimes, a customer believes the container is worth more than it is for example, in *****, there is a common perception that a beer container is worth 15 because it is alcohol, but it is only worth 5. Very infrequently, we can have a processing error that affects a whole bag the operator forgets to scan a tag, or the machine doesnt register the bag tag data. This is why we encourage you to always scan each and every bag you drop, because then CLYNK has a record that the bag existed, even if we dont see it getting processed. We will investigate the issue and credit you for a missing bag in the event that we made an error. Finally, the bag may be processed well, but there may be a container missed at the processing station the container falls off without being seen, gets incorrectly put with another bag, or is missed by the scanner because something about the container makes it difficult to read. For these individual container errors, we rely on our master lost and found account from which we reimburse customers.In situations where you believe your account has not been credited the correct amount, please call us at **************, or email us at ******************************** We will do our best to get to the bottom of the discrepancy and will gladly make you whole when a mishap happens on our watch.

• Review fromWilliam S

  Date: 04/07/2023

  1 star
  We return 9 filled if not slightly overfilled bags of cans and plastic bottles to clynk to only receive 38$ dollars. It doesnt add up. According to ****** clynk bags are 30 gallon bag and a 30 gallon bag can hold up to 400 cans or plastic bottles.
  

  CLYNK

  Date: 04/11/2023

  Hi *******,We're sorry to hear you dropped 9 bags and didn't receive your expected value. We're more than happy to investigate this on our end. We can be reached at ************ or via email at [email protected] bags are engineered to hold roughly 120 **** oz plastic containers, 135 aluminum containers, or 40 glass containers. This is, of course, if you exclusively redeemed these materials. However, they definitely cannot fit up to 400 containers per bag.Best,******

• Review fromScott M

  Date: 12/28/2022

  1 star
  I was impressed with the Clynk concept and convenience. I have had my suspicions about the accuracy of their count and can agree with a lot of the comments here that I too am being short changed. I will definitely start counting and recording my drop offs. What I wonder is why isn't there an accounting of my drop offs? Everything is computerized so that should be easy. That it is not there . . . Why not?
  

  CLYNK

  Date: 12/29/2022

  *****, Thank you for sharing your concerns and question. Not 100% sure this is what your question was directed towards when you say an accurate accounting of drop off's, but we are able to track customer drop off's at bottle rooms or depots as long as customers scan each bag they drop. Occasionally, there are issues with scanners and they may not always read accurately, but from these scans we know where and when you dropped off your CLYNK Bags. If you still have further questions or want more information on CLYNK, our Customer Support team is also ready to answer your questions and address concerns. Please feel free to call us, toll free, at ************** M-F 9AM to 5PM. Thank You, ***

• Review fromDavid J

  Date: 12/10/2022

  1 star
  It doesn't seem like I get the total amount of deposit money back. . Do they actually count each bag? Or does their algorithm just guess.
  

  CLYNK

  Date: 12/12/2022

  Hi *****, I understand you are concerned you are not receiving a credit for everything in your bags. Let me start by saying, yes, we scan the barcode on every container in customer bags. The most common reason for a smaller credit than expected would be ineligible/unknown containers. We keep records of UPCs in our database which tells us whether or not a container had a deposit paid at the time of purchase. In the instance we do not have information on a UPC, we research it, identify it, and pay out at a later date. These accumulate on your account in small increments of 5 or 15 cents depending on the container. Without seeing your account, it is difficult to pinpoint the exact reason our counts differ. I would suggest contacting our friendly customer support staff. You can reach us at ************ or by email at ********************************