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Business Profile

Property Management

Dirigo Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Dirigo Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dirigo Management Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Friday 11/29/2024 My family and I parked in their Top of the Hill lot at about 3:45pm. The sign said $5.75 per hour up to 6 pm. We left your lot around 6:30pm. The charge was $37.50 I believe. I was not issued a receipt. A worker had to come do the credit card machine because it was not working properly. No where on the sign did it say it went up to $20 flat rate at 6:00 pm. They had a sandwich board out front that clearly stated $5.75 per hour.This is bait and switch. they need to clearly advertise that the rate goes up at 6:00 pm! As clearly as they advertise$ 5.75 an hour.We aren't saying we shouldn't have to pay but, we believe we should have been charged the $5.75/hour rate until 6:30 when we left.We owed $20.13, not $37.50. Please refund $17.37

      Business Response

      Date: 12/13/2024

      We have looked into this matter and see how the signage is not clear.  We have now corrected the signage to avoid any confusion going forward.  Meanwhile, we will be sending a reimbursement of $17.37 as has been request.  We apologize for any inconvenience.  Thank you.

    • Initial Complaint

      Date:11/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *********************, and I represent my mother in a matter relating to Dirigo Management Company's failure to replace/reinstall a fence which fell down in a wind storm in my mother's back yard in December, 2021. My mother, *************************, is 92 years old, and she lives at ******************* in ********. For months, my family and I have communicated with Dirigo about this matter, and asked when the fence would be replaced. Dirigo has given us one excuse after another (e.g., a contractor cannot be found, the budget has been over-run, etc.). My mother is virtually an invalid. She uses a cane to move about. She can only walk from her home to her mailbox to retrieve mail, or to her garage to empty the trash. Her back yard patio, around which the fence surrounded, is *************. It affords her comfort and security and privacy. My family and I want the fence reinstalled right away. Dirigo's lack of regard and sensitivity to this matter is unacceptable.

      Business Response

      Date: 11/07/2022

      I have reviewed your communication with Falmouth Colonial Village and with the BBB. 

      At no time did we receive any communication from you or your mother with your concerns.  It was not until Tuesday, November 1 that the property manager was contacted by the Board President after you had left the Board President a voicemail.  Within several hours after, **** called you to discuss the matter and left you a voice message.  She never received a call back from you to discuss.  Instead you, on that same day, filed a complaint with the BBB.

      As I am sure that you are aware, all items at the property are addressed based on priority and available funds while trying to properly maintain the property with the safety of the residents and guests a leading concern.  Unfortunately, with labor and material shortages, the company that does the fence work at the property is unable to do this work until next spring.  

      Though maintaining an owners sanctuary does not bring an item up the list, I understand that another concern you have is that, without the fence in place, snow may drift against the rear patio door impeding her ability to exit that door should there be an emergency.

      I understand that this section of fence has been missing since December of last year but I have not been informed of snow causing an issue last winter.  However, now that we know that your mother is 92 years old and virtually an invalid living alone in the unit, this item became a priority.  The day after we ere made aware of this, personnel from our maintenance division went to the property to put a material list together to build the fence sections from hand and install.  We hope that this work will be completed within the next week.

      In the future we ask that you have a conversation with the property manager or myself before taking the drastic actions that you did.  We work very hard to treat all of our customers with respect, provide top level service and take complaints very seriously.

    Dirigo Management Company is NOT a BBB Accredited Business.

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