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Find a Location

Overhead Door Company of Portland has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOverhead Door Company of Portland

    Garage Door Repair
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/5/2012

    Years in Business: 103

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Overhead Door Company of Portland & Augusta provide Sales, Service & Installation for: garage doors, auto door openers, loading dock equipment, high performance doors, & specialty products to residential and commercial marketplace.

    Business Details

    This is a multi-location business.

    Find a Location

    Overhead Door Company of Portland has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      533 Riverside Industrial Parkway, Portland, ME 04103-1417
      BBB File Opened:
      10/1/2004
      Years in Business:
      103
      Business Started:
      1/1/1921
      Business Incorporated:
      5/28/1968
      Accredited Since:
      6/5/2012
      Type of Entity:
      Corporation
      Number of Employees:
      33
      Alternate Business Name
      • Maine Building Specialties Company, Inc.
      • Overhead Door Company Of Augusta
      Hours of Operation

      Primary

      M:
      7:00 AM - 4:30 PM
      T:
      7:00 AM - 4:30 PM
      W:
      7:00 AM - 4:30 PM
      Th:
      7:00 AM - 4:30 PM
      F:
      7:00 AM - 4:30 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Michael True, General Manager
      • Ms. Robyn Manchester, Director of Finance
      • Mr. Chris Rogers, Service Manager
      • Ms. Dori Cross, Assistant Manager
      Contact Information

      Principal

      • Mr. Michael True, General Manager

      Customer Contact

      • Mr. Michael True, General Manager
      • Ms. Robyn Manchester, Director of Finance
      Additional Contact Information

      Fax Numbers

      • (207) 797-0642
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/14/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      The company was under contract to install 4 garage doors. After completing most of the installation, I received an invoice. However they failed to install the weather stripping. I was told it was it was out of stock and would be installed once received. 9 months later they sent me another invoice but had not scheduled the work. I completed the work myself and released payment while withholding an amount for my time and material. ($1900). The company continued to demand payment for work that they have not completed. I gave them the opportunity to complete the work themselves, they did not respond for 2 months in which they simply sent another invoice.They have not performed the duties of the contract for an almost a year, yet demand payment for the work and have threatened collections.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris B

      1 star

      01/07/2024

      I called the Overhead Door Company ********** location because my automatic garage door opener was not functioning correctly. I sent a couple pictures to the office and they offered to send a technician out to take a look. Because I live 5 miles from the shop, I assumed this would be a courtesy call since there was no discussion of a charge. The technician stopped out for a few minutes, watched the door attempt to open, and quickly concluded the motor needed to be replaced. Because I had a quote from ****** Door, the company that installed my doors a few years ago, I decided to have them replace the motor. A month or so later, the Overhead door technician followed up with me apologizing he had not gotten around to giving me a quote. I explained I went with another company. A few days later I received a bill in the mail from Overhead door for $138 with a description "Service to overhead *************** "Checked & adjusted and lubed". I was upset with this bill because there was never discussion of a charge when the office offered to send out a tech. Also, the description of the bill states that work was done on the unit which is not true. I called the office to express my concern and even offered to meet them in the middle by paying just half the bill. But they would not meet me in the middle on this. I do not think I was treated fairly and I do not think this company is honest or reasonable.

      Local BBB

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