Complaints

This profile includes complaints for Stage Run By The Sea's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Stage Run By The Sea has 2 locations, listed below.

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  Stage Run By The Sea

  2 Kingfield Ave Ogunquit, ME 03907

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  Stage Run By The Sea

  PO Box 1215 Ogunquit, ME 03907-1215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked with this property and the upon arrival and check in there were several problems, but the biggest one was the fabric softener use. I have a severe allergic reaction to that. I advised the front office person after calling a phone number because no one was on site. I asked for fresh sheets without softner. I was advised they do not have those. I asked if my sheets could be washed. I was told no. I asked if she could buy me new sheets, I was told no. I asked if my room could be cleaned, i was told no. They had no solution for me at all. I had no choice but to leave the property and stay elsewhere because of my allegric reaction. I requested a refund and was told no. Even though I did nothing wrong. The room was NOT stayed in. They did not offer any solution. I booked through *******, and the listing was extremely deceptive. as you see the attached ad, my room was NOT that. It had no kitchen, couch etc. Heres a detailed breakdown of the issues:The entire property is saturated with heavy fabric softener sheets, towels, curtains, pillows, mattress covers everything.They offer no solutions to problems. Their only responses: "Nothing we can do" and "No refunds."The tubs are filthy, with brown, dirty non-slip appliqus that are never ************* metal rods and luggage racks are rusted, posing a safety risk, especially for children.Decorative pillows on the beds are not washed at all, visibly stained with bodily fluids. They refuse to replace or clean bedding or towels, regardless of the request.Very few plugs in the room; they use an extension cord for the fridge (a fire hazard and a code violation).Windows are filthy, and paint is peeling a concern for children Outdoor chairs are filthy and never cleaned.Bed throws are never washed

  Customer Answer

  Date: 07/18/2025

  I have not heard from the business in response to my complaint. The last time we spoke to business was at the property the night we checked in and checked out. I attempted again to resolve in person with her but she had no resolution for me at all. That is why I filed the complaint because if I'm allergic to something and I cannot stay in a hotel room and I paid almost 700 dollars for then what am I supposed to do? They offered no solution at all.