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Business Profile

Web Design

Website Design U.S.A.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Website Design *** (Heath Arsenualt) $900 plus hosting fees in May 2023 to design and host the *** for my website ********************** Admissions Advising <********************************************>. The annual hosting fee was $75, which I paid in full to Website Design U.S.A. Receipt #****-4932, on Apr 22, 2024. I did not receive a renewal notice. My website has COMPLETELY disappeared with NO EXPLANATION or communication from this company. I have phoned the business number but there's a filter on it. I have emailed, texted, tried to message Mr. ********************** via ******** and ******** to no avail since May 22 of this year. I emailed on May 24 and asked to pay the annual hosting fee. I have tried multiple times. NO RESPONSE. I want to have my website reinstated, or a partial refund and all of the files, or an explanation and apology. This is unacceptable.

    Customer Answer

    Date: 06/14/2025

    I have not heard from the business, despite many many attempts to contact owner by phone, text, ********, and email. 

Website Design U.S.A. is NOT a BBB Accredited Business.

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