Business ProfileforLamson Funeral Home, Inc.

Numerous attempts were made to contact Lamson Funeral Home by phone, email, and certified letter requesting a refund for five deaths certificates that were not received, as well as cost of stone engraving that was never forwarded to the engraving company. My daughter personally spoke with an employee inquiring about the death certificates and requested a refund with no response. To this date, I haven't received a response to my certified letter from Lamson Funeral Home. The lack of communication is extremely disappointing given the fact that his website states that, "Losing a loved one is never easy. When people experience loss, they need a strong support network to provide comfort and offer encouragement. We are here to support you through this difficult time." It is most unfortunate that the website description does not reflect the service that I received. I would also note that I contacted the engraving company used by Lamson Funeral Home and discovered my husband's information was forwarded without the pre-paid funds, therefore, he was not on the list to have his date of death engraved on the stone. In an effort to make sure the engraving is done in a timely manner, I paid the engraving company to have my husband's stone engraved. In my certified letter, I requested a refund of $39 for the death certificates and $325 for the engraving. Very disappointed in the lack of professionalism from Lamson Funeral Home. I would also note the office space where we signed paperwork was very unclean. If it were possible, I would've left zero stars.