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Business Profile

Used Car Dealers

Auto Pro Auto Sales, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 2023 I bought a 2015 Buick Encore from Auto Pro Auto Sales in ********. within 30 days the engine light came on, and it was leaking antifreeze. I contacted Auto Pro Auto (think his name is *****) he told me to bring it in. Being a female and wanting to make sure I wasnt going to be taken advantage of, I went to Advance Auto and had the code read. (Believe it came up with something about Valve Cover Gasket). I took the are to Auto Pro, they replaced the thermostat. Engine light was turned off. Engine light came on again, believe it was around April, I called Auto Pro and again, was told my 30 days was up, there is nothing they can do about it. I went to get oil changed in car, (What was J&S in **********) *** told me I had a couple of major oil leaks and that the catalytic converter was missing. I contacted Det. *********************************** ***** ****** of ***** Vehicles (I had worked with her previously on a seperate matter) I asked her if Auto Pro could have legally sold me the car without a catalytic converter. She gave me the name and number of another Detective ***********, whom I contacted. it took him a few days to get back to me. Said I needed to get in touch with someone at the ************ inspections. I contacted them, and never got a response back. I did purchase the extended warrantee when I took the loan out on my car (Thru ********************) so I have gotten the oil leaks fixed, but have an estimate that catalytic convertor would cost approx. $1500. ---- is oil leaks and catalytic convertor something that Auto Pro should have/be paying for?

    Customer Answer

    Date: 12/26/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 01/10/2024

    See attached response 

    Customer Answer

    Date: 01/11/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ********

     

     

Auto Pro Auto Sales, Inc. is NOT a BBB Accredited Business.

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