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Business Profile

Carpenter

T&M Cross Carpentry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpenter.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired business in July 2025, paid $7602 on July *******. Check was cashed that day. Minimal work to begin the project started the next week. No work has been done since and the business owner has not been available by phone, text or email and has not returned to the property in over two months. He began demo work on a building we hired him to build an addition onto. He did not file the necessary permits and has not done any further work on the property. He has ignored all attempts to reach out to him. The building is now unusable to even use for storage since he opened one wall and has not returned to complete the project.

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a contract signed on July 3, 2024 to have our home scrapped and repainted. The work didn't start until September 4, 2024. The deposit was given on July 3, 2024 upon signing the contract. The amount given was $5,000. On September 5, 2024, he came requesting another $7,000 stating the job was half done, after only being here for roughly 3 hours. On September 13th, he pressure washed the house. On Monday September 16, 2024 he came back and claims he used 12 gallons of paint to paint a very small portion of our house. On Tuesday September 17th, I requested an invoice for the cost thus far on our home. At this point he claimed to be dropping it off on Saturday. Then he said it was mailed. He left the job on Monday September 16th and never returned to our property. A letter was written and mailed to request that he set up a time to finish the job and give us an invoice. The letter was mailed on October 22, 2024. There has been no contact from him since September. Our home has been left exposed to the weather with a mess from what little work he did on our property.

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contractor left a large pile of cement in my yard as well as damage to the landscape

    Customer Answer

    Date: 03/17/2024

    I have not heard from the business in response to my complaint.

T&M Cross Carpentry is NOT a BBB Accredited Business.

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