ComplaintsforAlliance Home Inspections

• Initial Complaint

  10/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Alliance Home Inspections inspected my home as part of the home buying process. However they failed to find that the propane exhaust for the hot water heater terminated inside the home in the attic rather than outside the home. This could lead to carbon-monoxide poisoning however when bringing this to the owner's attention he instead referred me to my realtor. I now without hot water until I can get this remediated. I know this is in-fact the exhaust and not some other line because it smells like propane when the hot water is running.

  

  Business response

  10/02/2023

  The inspection we performed had several personal items in the way and covering up this location were the alleged issue was. I didn't pass this on to our realtor that was regarding a separate electric box issue that was covered up with personal items as well. I, furthermore never had a chance to speak directly with client on this particular issue. Had I spoken with him after verifying his complaint then we would have covered any expenses to resolve this. There is a process to verify complaints and to take care of our clients after the inspection. However, being an IT Guy as he made obvious to us, he has resorted to blasting us online to get some satisfaction. Totally skipping the process of resolving together. We have not even seen a photo verifying this pipe. If we did then it would be easy to dispute this by comparing to our photos that show many house items coving up the attic area. In today's world it is truly a shame that some individuals can't resolve matters by working together. But instead resorts to online reviews to feel better. Such a shame!
  

  
  

  Customer response

  10/03/2023

  Please see my close up photo compared with the photo of the entire attic included on the inspection report. The pipe is clearly visible in the inspection photo included on the report. It smells like propane when the hot water is on.  I would love to contact you and talk about this feel free to call me instead of referring me to my realtor. You have my phone number the phone works both ways. 

  
  Regards,

  *******

   

   

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought an *** mortgaged home at end of August 2022. This house has no heat. I am a senior and first time home buyer. This home is unsafe and unlivable. The *** was suppose to protect me from this situation. The inspection report claims the oil heating system was working. However upon trying to buy oil I was informed by several oil companies that they would not fill that tank because it was not stable and was leaking. I tried to replace the tank however that can not be done due to the cellar being out of code. The oil tank has 2 feet not touching securely to the ground. The tank is leaking. It is being held up only by the connector on the top of tank. It is only 2 feet from the electric panel and furnace. This is extremely dangerous and a fire hazard according to the towns Code Enforcer report that I requested.A heating company measured to see if a half tank would fit. It does not ******** a senior and I have not heat. It is quite cold.This oil tank needs to be immediately removed because of fire risk and risk of contaminating the water system as the cellar has a dirt floor.I want Alliance ****************** to take responsibility and pay for a heating system. I would not have bought this house upon being informed of this serious condition.In addition I want this company to pay for the immediate removal of this hazardous tank and I want my $1200 money back for the inspection.

  

  Business response

  10/28/2022

  This compliant is currently bring worked on and it is was being handled. I have spent a lot of time speaking and dealing with this client. I have provided

  warranty info that will most likely cover any issues or concerns see has. The heating system did work at the time of inspection. I can't respond to or deal with now oil companies choose to deliver or not. I have reviewed this report and nothing indicates these issues. I am trying to help this client but this type of stuff doesn't help.

  Troy 

  Customer response

  10/28/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  In regards to my original complaint with Alliance Home Inspections, I was told the warranty was for parts only and not more than $500.
  This is not nearly enough to cover the immediate expense of a working heating system in this FHA mortgaged home.
  There was nothing in the inspection report that told me the heating system was unsafe & unlivable.
  Surely the Inspector should have known this heating system was unsafe.  I feel I should have been informed of the seriousness of this condition.  That was the whole point of having an inspection prior to purchasing this house. The only thing noted in the report was there was some rust on the belly of the tank.
  It is November in *****.  I am a senior citizen and I am quite cold.
  The oil tank needs to be removed immediately before it tumbles over causing a fire hazard.  The only part that is holding the tank up is the connector on the top of the oil tank. It is leaking profusely.
  In addition, not only is there a concern for a fire hazard but also leaking oil into the ground which could leak into the water system.
  
  I would like Alliance *********************** to take responsibility by paying for a working heating system that is safe and livable, as well as removal of the tank that is unsafe and reimbursed for the inspection.
  I will have to install electric baseboard heat for this house, 
  
  I am looking for $16,000. to remedy this issue.
  
  Northwoods Electric has given me the quote of $12,995 to install.
  I also want Alliance Home Inspections to remove the hazardous tank as I have a quote from ******* Plumbing & Heating of $1,885 for removal.
  I also want my money back for the inspection as it did not work for me $1100.
  
  I have attached pictures that show the condition.
  
  Again, it is quite cold and I need heat immediately 
  
  *************************
  ************
  ***********************************
  

  
  

  

  Business response

  01/06/2023

  Again I have spoke with this client and we informed her of the warranty process. I even went as far as to start the process for her. Additionally this tank has been in use for years with no issues of deliveries or concerns. This particular oil company decided not to deliver based on there own policies. Furthermore, there it is clearly spelled out in our agreement form between us and client that we don't list code issues due to constant changes. This is the case for all home inspection companies across the country. I have offered the warranties and Home inspection fee to be returned. This has been mentioned several times to client. This was our way of trying to help. If she is still interested I would be happy to help.   

  Customer response

  01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

  Customer response

  01/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have accepted the resolution that has been offered by *********************** of Alliance Home Inspections to resolve my complaint.
  Exactly how much compensation will be processed and when can I expect to receive the payment?
  I have additionally learned that I also have a large hole in sewer pipe that is leaking in to the cellar as well as leaking kitchen pipes, both also not in the *** inspection report
  Any additional monetary support he would be able to offer to help this situation would be appreciated and needed.
  Thank you
  ************************* 

  

  Business response

  01/30/2023

  Warranty information was provided that can help in this situation
  

  
  

  Customer response

  01/31/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  could the owner be more specific regarding the warranty amount and confirm that I will also be refunded the inspection fee 

  please confirm what you intend to pay in order to resolve this 

  I want to understand exactly what his offer is

  i have also learned that I have a huge hole in the sewer pipe that is leaking into the cellar as well as the kitchen pipes under the sink which are flooding the basement. Neither are in the *** inspection report.

  do as you could imagine I am in a hurry to resolve and fix and move on

  shelby

  
  
  FAQ
  
  Regards,

  Shelby

   

   

  

  Business response

  02/22/2023

  At this point here I understand that you are not satisfied. As I stated before the warranties will cover some of that if you're not out of the time frame. In addition to this because you are not satisfied I would be willing to return your inspection fee which is $450. If this works for you please let me know and I can have the office submit a check to you.

  Customer response

  02/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   I paid $880 on August 8 from my checking account for the inspection and then paid another $250 to view the report. In addition you had said I would receive $500 in warranty/insurance money. Im not following the inconsistencies of your willingness to resolve my complaint.

   

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Shelby

   

   

• Initial Complaint

  08/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction: 10/16/2021 Home Inspection Cost $1125 & $550 Total Cost: $1675.00 for home inspection Cost of repairs following inspection:$2000+Alliance Home Inspection blatantly overlooked several major issues with the home we purchased at the time of the inspection. All issues that were overlooked were obvious and visible to the naked eye without much investigation required. I have attempted to contact the business on several occasions. Their response was simply, "there is nothing we can do". They did not offer any attempts to come out and view the issues or any resolution to make the situation right. There were 5 leaking sinks, a leaking shower pan, plumbing that did not contain a trap or a vent which lead to poisonous gasses to be released inside the home while we were occupying the residence, three exhaust fan points and a washer vent that were not vented outside the home and are vented directly into the ceiling, and much more. All of these issues should have been discovered during the inspection, but the inspectors failed to provide an adequate home inspection. I have attempted to dispute this with the company and my credit provider with no success. This has set us back significantly financially and put our health at risk. This is unacceptable and we are debating pressing charges if the company does not make right on this situation.

  

  Business response

  08/11/2022

  Warranty information has been provided to client

  Customer response

  08/11/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  The warranty information was only provided to me after I reached out to the company about the before mentioned list of costly issues. I had reached out only a few days after the warranty period after previously not being made aware of the warranty or warranty timeframe at the time of the inspection. I was told to contact the warranty company in which I did. The warranty company told me that I would have to reach out to Alliance Home Inspections for a resolution. I reached out several times and received two calls back and on each call was assured that someone would look into the situation and follow up. Each time this has happened, no one has followed up. No one has tried to make right on the situation. 
  Regards,

  Devin

   

   

  

  Business response

  08/15/2022

  Our system automatically sends warranty info out 2-day after the report is issued. This goes to the same email as the report and again it is automatic. They would not refer the client back to us because they are the ones that we count on to help in situations like that. I will be looking into this but it doesn't sound consistent with how things happen.

  Customer response

  08/16/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

  The warranty company did in fact instruct me to contact Alliance to make the situation right. Nothing has been done to resolve this situation after several phone calls and emails. 
  
  Regards,

  Devin

   

   

• Initial Complaint

  09/23/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We had a residence on ***************** in ******, ***** inspected before purchasing the property. The inspection was done on April 4, 2021. After purchasing the property we found several items that the inspector missed. (1) Large area of **** covered roof (2) Cellar window that could not be closed, (3) 2 foot by 2 foot section of hardwood floor rotted and broken boards, (4) broken kitchen faucet (5) Light in laundry room didn't work. The owner (inspector) agreed to refund $400 of the $450 we paid for the inspection. He did not disput any of our findings. To this date he has not refunded any of our money. Fixing those missed items will cost us well over $1000.

  Customer response

  10/04/2021

  I have not heard from the business in response to my complaint. Try

  

  Business response

  10/05/2021

  We are not admitting to items  they say are missed. This is because we were unable to verify this. However, if ***** is not happy we would like to help. I never agreed to 400 for refund. I mentioned 250 but would be

  willing to pay up to 300. If excepted please let us know. Thank you.

  Troy 

  Customer response

  10/05/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  08/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Alliance home inspections completed an inspection on the home we were looking to purchase on 9 Jul 20. Some minor defects were noted. We closed on the house on 27 Aug 20. In Feb 21, we noticed that quite a few boards on the back deck were rotted. One board was noted on the inspection as being rotted,, but was fixed. Around a month later, we noticed some water in the downstairs. We discovered it was coming from a very corroded water pipe above the washer. Other corroded pipes have been found. No mention of any plumbing issues were noted in the inspection report. Inside the front door, we noticed on the walkthrough on closing day, that the linoleum floor was peeling up, and looked moldy underneath. We feel that the inspector did not do the inspection as thoroughly as it should have after finding these problems.

  Customer response

  08/16/2021

  I have not heard from the business in response to my complaint.

  

  Business response

  09/29/2021

  Myself and client has had several conversations about this and came to an agreement for us to help compensate. I would like to do this to resolve this issue. I will again

  contact ***** to resolve this complaint.

  Customer response

  09/30/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  Attached is one photo of the back deck.

  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

  Customer response

  03/31/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As for our complaint, we would like for them to replace the deck.  This may be a far reach.  An alternative if that is not possible is for them to repair our deck to make it safe to use.  

  

  Business response

  04/01/2022

  Alliance home inspections is sorry to hear of the disappointment and always wants to make sure our clients are taken care of. However, in this case it appears that all these issues that came up was almost  7-months after the inspection. Rotting board and peeling flooring in normally listed as a cosmetic item unless a safety hazard. It is also worth mentioning that there was a final walkthrough that took place which would have been a great opportunity to bring to light these concerns. In the end we always are about our clients but can't predict that far into the future. Furthermore Alliance has warranties that would have covered most of these items but client never utilized that to there benefit. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩