Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Wellness Logix, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Wellness Logix, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wellness Logix, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Ceretin IQ on July 13, 2023. When it arrived, I learned my husband and I couldn't use it due to pre-existing health conditions. We paid $119.85 for it. The company offered a refund if I returned the product. I returned it on August 25. The parent company Wellness Logix never refunded my purchase, even after I made multiple phone calls to them. One rep claimed they never received my return. Another promised me a refund "in 2 weeks". That was on March 13, 2024. But I never received anything. I am frustrated and just want my money back.

    • Initial Complaint

      Date:05/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a trial membership for Certain IQ and it didn't work and I returned the shipment. I keep getting billed monthly since December (4 months at *****). I don't want the product and want to be refunded for the 4 months.

      Customer Answer

      Date: 06/06/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:01/20/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had placed an order August 10th, 2022 for Prostate IQ from this company. I paid in full for the product and never received it. All attempts to contact the company to receive reimbursement have been unsuccessful.

      Business Response

      Date: 02/09/2023

      To Whom it may concern,

       

      On August 10th 2022 ************************* made a purchase from our company Wellness Logix. At this time we were going through some structural changes. On February 8th 2023 we are able to make contact with ************ and come to the following resolution. 

      We will be issuing ************ a refund check in the amount of ****** which is the full amount of his purchase. We will be cutting this check this week and will send it out via the **** with tracking. Once we have issued the refund check we will respond to this complaint with the tracking information for the refund check. We will also follow up with ************ as discussed letting him know it is on the way. Once we have confirmation that it has been received we will follow up with him again to make sure he did receive it and that he is satisfied with the resolution.

       

      We are glad we are able to come to this resolution. 

       

      Thank you for your patience and understanding.

       

      Regards,

       

      Wellness Logix Customer Service

    Wellness Logix, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.