Complaints

This profile includes complaints for Moody's Collision Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Moody's Collision Center has 12 locations, listed below.

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  Moody's Collision Center

  200 Narragansett St Gorham, ME 04038-2050

• 

  Moody's Collision Center

  336 Us Route 1 York, ME 03909-1630

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  Moody's Collision Center

  495 Presumpscot St Portland, ME 04103-5237

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  Moody's Collision Center

  639 Main St Sanford, ME 04083-1727

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  Moody's Collision Center

  634 N Berwick Rd Wells, ME 04090-7300

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a slight fender ****** with a tree. I brought my vehicle to Moody's Collision Centers ****** and had the repairs done there through insurance. The cost through insurance was just over 14,000$. The business was supposed to fix and return vehicle with no issues. Went through the whole process of getting it in their shop and waiting for my turn for my car to be worked on. I dropped my car off to them December 5th, 2024 after experiencing an electrical short making the car no longer drive-able. They finished the work to my car and got my car back to me January 31st, 2025. After picking up my car there was still paint chips from the accident. The interior trim was not put back together properly. I called and brought up these issues up and then brought the car back in March 25th, 2025 where they had a ***** tech come and look at the car for the lane assist and cruise control error codes. They called me later that day and claimed to have fixed the issue and when I picked up my car and started it the error codes came right back. **** E ******* told me he would do some research and give me a call back I never heard anything until I called to make another appointment. My windshield washer nozzles also worked when I dropped the car off in December and when I tried them when I picked the car up in January they no longer worked and they claimed it to be driver abuse and refused to fix the issue. The headlights are different and dont match, after they told me everything was replaced with OEM parts.

  

  Business Response

  Date: 06/09/2025

  Good morning *****, we take this very seriously and appreciate you taking the time to get this feedback to us.  We went over your concerns this morning with our Bangor team and **** should be reaching out to you with a plan.  Please call our Area Leader, ****** ******, at 344-2500 once you'd had a chance to speak with **** if you have questions. 

  Danielle 

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has been at the ****** shop since December 27, 2023. It is March 20, 2024, and my cars repairs have not even been started. That means my vehicle has sat outside, in need of repairs, in all weather for almost 3 months. The car was not totaled; in fact, Moodys made it sound like an easy fix. I have paid THOUSANDS in rental fees because Moodys has not bothered to even START the repairs on my vehicle. When I last called, I was told by a very kind woman that they were waiting to START repairs because they hadnt received all parts. The parts missing? A seatbelt. So all body damage has been allowed to fester in snow and rain and all other elements waiting for a seatbelt. I was told by that kind lady that they were looking at March 26 as a finish date. Now they are telling my husband if not done by the 29th, theyll pay for a rental! The 29th?! What happened to the 26th? And how about paying for the rental for February and all of ****** ********* took care of ******** rentals, but even they are shocked at how long Moodys is taking on getting to working on my vehicle. My husband chose them for their great ratings, so Im wondering where that customer service and attention to detail went when dealing with our vehicle.

  

  Business Response

  Date: 05/14/2024

  We have delivered the vehicle to this customer.  We covered her rental payment from the original promise date to the date that the vehicle was completed.  We also wrote her a check for an additional week of out of pocket rental costs.  She is happy with the resolution and happy with the repairs.  Please let me know if there is anything additional you need from us on this. 

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a parking accident with my LEASED 2021 ****** Crosstrek on the day after Easter. I brought the *** to Moodys who informed me that the earliest appointment was 8/15. This was in line with other collision shops in the area. There was only front end damage so I could still safely drive. I have *** insurance with a $1000 deductible. There was also an unrelated crack in the rear bumper cover which will cost me a separate deductible charge. I brought the car in on 8/15. *** closed the claim a month later. It is now 10/25, and I still dont have the Crosstrek repaired. Moodys cant or wont give Mya **** estimate for the repair. I even had the *** claims adjuster call to inquire two weeks ago. Moodys doesnt call any updates. They initially called me in early September and said the car would shortly go for prep. I heard nothing after a couple of days so I called back. They then said the prior notice was a mistake. There was a central bar? that couldnt be repaired and needed to be replaced. It would entail 70 labor hours involving removal of the engine. No **** frame was given then or now. As the car is leased, I am now in the third month paying the monthly $375 lease cost without having the car. The length of **** on this repair is inexcusable. They are either stalling and giving priority to others or simply incompetent. I need a resolution. I am even considering suing if that is possible. Can you help me? See below. I WILL be liable for $2000, the deductible on my *** policy.

  

  Business Response

  Date: 11/14/2023

  We have spoken with the customer and apologized for letting him down.  Between workforce shortages and parts delays the repair extended beyond what was reasonable.  The customer is very happy with the workmanship and does have our warranty that is valid for as long as he owns the vehicle.  We have discussed these delays as a Leadership team in an effort to improve our cycle time and customer service.  

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter got in an accident late on a Sunday 2/26/23. I told AAA to bring the car to my house, but they brought it to ******* in *******. I called ******* at 83AM Monday morning 2/27/23 and spoke to ******************* who immediately was not very nice on the phone. She said the car would be assessed that day and I would get a call back. She did inform me that each day it is there, they will charge me $60. When I did not hear back, I called them at 4:30 and was told someone looked at the car quickly and shook his head No. THAT WAS IT?!?!?!They would need to get me an estimate the next day. When I did not hear back the next day (Tuesday 2/28) I called at 130PM-and was told it would cost way more than it is worth. I told the man I spoke to that I was going to have it towed then THAT DAY-He told me he needed to speak to *** and someone would call me back. *** called me 15 minutes before they were closing to inform me I needed to pay them before having the car towed. I was working and missed the call.I called first thing Wednesday morning-tried talking to *** about why I should not be charged for at least yesterday since I said it was going to get towed and waited on them. She began to raise her voice-started yelling at me on the phone. She yelled so much that I could not get a word in-even when I asked to. I said I would just pay the money-tow truck was already on it's way. She was unwilling to work with me on payment and said I have to bring check or cash in person. I am 45 min away-I can't and knowing this sooner would have been helpful. She refused to take anything over the phone or work with **** felt like the whole time, they were delaying looking at my car, calling me back, giving me an estimate so they could continue to charge me $60/day for it to sit there. And then yelled at me on the phone for 10 mins to the point where I had to just hang up. Please note, this is ******* in ******* ***** dealing with *******************.

  Customer Answer

  Date: 03/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  ***************** called me, apologized and reimbursed me some of the money. WOULD YOU PLEASE REMOVE THIS COMPLAINT? Thank you so much
  
  Regards,
  
  *******************