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Business Profile

Sporting Goods Manufacturers

Grimburg Less Lethal, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Grimburg Less Lethal, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Grimburg Less Lethal, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a grimburg gavel Dec 20 2024 it is now may they told me it would take 4 weeks to complete order that they were a small company I said fine no problem it's been five months no product there site says processing order

      Business Response

      Date: 05/08/2025

      This is true. Our machine shop failed us. We took on production ourselves and it's taken this long to get back on our feet. We have a customer service person available 5 days a week who can keep you apprised of the order status. We are finally assembling and shipping hundreds of back orders for the last month. Very sorry for the delay.

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from Grimburg in November of 2024 and never received it I would email them and they kept saying next week they would ship but never did. Finally got tired of the run around and ask for a refund in February of 2025 they said they would issue but its been over 2 weeks now and no refund the product was over 600 dollars and it feels like they stole my money.

      Customer Answer

      Date: 04/08/2025

      I have not heard from the business in response to my complaint. I have emailed them a few times since I filed this complaint. 

      Business Response

      Date: 04/14/2025

      *****, you were refunded on April 9th. Please check your bank account. 

    • Initial Complaint

      Date:03/19/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on 11/23/24 for a "Less lethal launcher" and number of accessories for it. The order total was $825.55 (includes tax). I paid for it by credit card and the charges hit the card within a few days, so the order has been fully paid for. At the time that I placed the order the company's website stated that orders placed would ship in 2-3 weeks. By 12/21/24 my order had not shipped, so I emailed their customer service department inquiring on the status of the order. They replied that they were running behind on fulfilling orders, and they expect to ship the order "sometime after the new year". By 1/12/25 my order still had not shipped and once again I emailed them, this time requesting a refund for my order. They replied that refunds are against their company policy, but they would "expedite" my order and upgrade it to a newer model of launcher. I told them that I would accept that. On 2/7/25 my order still had not shipped. So I once again emailed them asking for an order status update. They replied that orders would be shipping later that month. On 3/4/25 I emailed them again due to my order still not having been shipped. They replied that orders would be shipped the following week. On 3/18/25 I made contact once again because my order did not ship during the previous week as they stated it would. I explained that it is has been 4 months since I initially placed the order (with a 2-3 week ship time expectation) and it has become clear that they have no intentions of fulfilling my order, and I demand a refund. They now have stopped responding to my emails and I have not been refunded the $825.55.

      Business Response

      Date: 03/19/2025

      Hello ***** while I agree we were very late, you posted this complaint after we sent you the tracking number for your launcher today. It has been accepted by the post office and it is in route to you. Again sorry for the delay. Grimburg 

      Customer Answer

      Date: 03/20/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** ******

    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase date May 30 2024.Grimburg shipped out to me on July 5 2024.The item was defective so I sent it back for repair on July 17 2024. **** tracking 9405803699300823736100.Grimburg shipped it back to me on July 18 2024 and It was still defective and not working.I Contacted Grimburg and they said the will refund me if I return it.I returned it to Grimburg deliveredJuly 27. **** tracking ********************** I contacted Grimburg one week after they received the Grimburg Gavle v2 Less Lethal Launcher back and they said they will begin my refund process. They also said they were deducting 15% for returning. Rediculous because the item was defective.I never got refunded, they kept my money and they kept the item.

      Business Response

      Date: 10/16/2024

      You were refunded earlier today and I posted a comment on your ******* video. It kind of looks like somebody paid you to do this. You trash our product and then promote another? It's a little weird. You have not contacted us since June 27th. Very sorry but sometimes things slip through the cracks. I don't even know if we received your launcher back. Nevertheless, we were funded you. Sorry it didn't work out.

      Customer Answer

      Date: 10/22/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:02/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After watching a few videos on ******* I decided to purchase with GRIMBURG to get a less lethal for family protection, I ordered February 1st 2024 and after a week or so reached out to the company since I hadn't gotten any updates, I was told there policies say two weeks for shipping, I reached out again February 14th 2024 after still not having any updates and asked for a refund, I was told a manager would contact me to handle the refund (to date February 24th 2024) I still have not received any contact, however on February 15th 2024 I received a email stating the order was completed) a tricky tactic in my opinion considering there website say no returns after item is shipped UNLESS the item is defective. So.. after their trick by avoiding the refund, not being contacted by management and shipping anyways I opened the item upon delivery thinking I was (SOL) first complaint this company is even more sneaky with lack of advertisement, the less lethal pistol CAN NOT stay loaded. (Which these as sold for family protection) second there is NO SAFETY. (Dangerous)And finally I watched their video from a QR code they provided, loaded the safety device went to load the co2 chamber only for all the air to immediately come out making it so the self-protection can never be used. I watched other videos with no luck! I really feel I was conned. Bottom line I should have been REFUNDED when asked!!

      Customer Answer

      Date: 03/06/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 3rd 2023 I purchased an item totaling $91.90 from Grimburg Less Lethal (*********************************) it was supposedly delivered on Jan 12th however I did not receive the package. I immediately reached out via the ************* and heard nothing back. I have called and make 4 URGENT ticket requests for the owner to contact me in how to proceed in replacing/ resolving this issue and have had zero response for over 3 weeks now. There is NO way to contact this business other than what I have done and I am beyond frustrated with no answer for over 3 weeks now. I do not know if this is a scam website or just extremely poor ownership. Either way it is unacceptable as a consumer and if I can prevent this from happening to anyone else I would like to.

      Business Response

      Date: 02/02/2024

      Hello ********,

      We responded to your one email on 1/13/2024. Please check your spam. The package was delivered.

      We were at the Shot Show convention in ********* last week, the largest event in the firearm industry and the one time a year we are not available. We are working our way thru support tickets from that time. Normally we are available by email, text, FB chat, and we have a customer service person who answers the phone and did take your information.

      Thank you,
      Grimburg

    Grimburg Less Lethal, LLC is NOT a BBB Accredited Business.

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