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Business Profile

Express Shipping Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been traveling in an RV since September. On January 16, 2024 my daughter sent a package to me at a campground I was to be at for one week. The package contained mail which included mail order prescriptions and private health information. She paid over $80 to send it"3-day select" to ensure it arrived prior to our planned departure on January 22. On January 17 I checked the tracking to see where it was and it said it would be delivered by Monday, January 22 by 7pm. Our camping reservation was only through January 21. I called *** to question the 3-day guarantee and was told that The UPS Store where we shipped it from didn't get it to the facility in a timely manner and it wasn't "accepted into their system" until January 18. They would therefore have 3 business days from that point to get it to us. I had to pay an additional night at the campground in ***********, ** to be able to receive it. They told me I needed to talk with The UPS Store, not *** if I had any problems or claims. I reluctantly paid to stay an additional night, but later in the day checked tracking again and found the package was still not anywhere near *********** and the anticipated delivery date had been changed to Wednesday January 24 by 7pm. I was not able to remain in NM any longer and had to request that the package be returned to my daughter. I again called The UPS Store in ********* (*********** but the number took me me to *** instead of the local store. After waiting more than 3 hours on hold (I do have the phone logs), I was told they could not help me because the refund would have to come from the local *** Store because it was under their account, and he connected me to them. The woman I spoke with was EXCEEDINGLY rude, arrogant and condescending. She told me she'd worked there for 11 years and KNEW the rules....3-day select was NOT a guarantee and I needed to call ***. After getting her name and the name of the owner from her she then HUNG UP ON ME IN THE MIDDLE OF MY SENTENCE. I want the full refund plus $50 for the additional night of camping.

    Customer Answer

    Date: 02/19/2024

    I have not heard from the business in response to my complaint.  

The UPS Store is NOT a BBB Accredited Business.

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