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Business Profile

Shed Builder

Ed's Sheds

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ed's Sheds's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ed's Sheds has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a shed and I paid $685 upfront for a delivery fee I went through the leasing company to buy the shed.Within a few days I had to cancel the order due to a medical emergency and I called ****** in the office and she said no problem she would send me back my deposit but she was keeping $245 of it because some of the things have been purchased already I don't feel this is fair because she still has the items and she can return them or she can use them on somebody else a shed shouldn't be charge for that because the money I sent was for delivery and since there's no delivery now she should be able to send back all of my money.And also that was on July 7 and today is July 22 and she still has not returned my money first she said she mailed it to the address of a vacant lot that where I was going to put the shed and she didn't use my mailing address which I clearly gave her on my order form and now she saying she emailed a second check to the mailing address back on July 20 and I still have not seen it and I called the post office and they said they've never seen that first check ever show up so I don't believe she's being honest at all I want a refund of all of my money $685.

      Business Response

      Date: 08/25/2022

      Customer canceled her order.  Her quote specifically states that custom orders - the deposit is non refundable.  The deposit includes sales tax, the product, and the delivery fee.  The deposit is for 1/2 the total order.  As it is she went thru a lease to own in which the lease to own company did refund her fully.  But a portion that was paid direct to Ed's Sheds, we were generous but not obligated to refund anything, returned a portion of her deposit paid to Ed's Sheds.  Customer has been informed of all of this and why.  As it is $235.00 is the only amount retained when $1165.00 + could have been retained and she get nothing.  We had purchased much of the product pertinent to her building.

      Eds Sheds

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