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Business Profile

Wholesale Plastic Products

EZ Tops World Wide

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Plastic Products.

Complaints

This profile includes complaints for EZ Tops World Wide's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZ Tops World Wide has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business failed to fulfill my order and delivered to me a wrong item. I requested either delivery of the correct item or a refund. The owner, ***, refuses to honor our contract and will not resolve this problem. I contacted him multiple times through email and telephone without results.

    • Initial Complaint

      Date:04/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I haven't received skylights or a date for delivery March 16, 2023 Hello *****, the large skylight in 3/16 tinted bronze is $268.95 and the smaller one is $84.95 plus $80.00 crate fee and $231.45 shipping for a total of $665.35 and have attached our CC form for if you decide to order or we can email a paypal money request, thanks."Please Note" We do not recommend drilling or s******* acrylic skylights or domes as a method of installation.Delivery: ***** business days (Mon-Thurs not including Holidays) plus transport time.Terms: **** or Mastercard EZ Tops World Wide Inc.Regards Holiday ************** Toll free phone ************** Toll free fax On Mar 16, 2023, at 5:18 PM, ******************* <*********************> wrote:Name*: *********************** Email*: ******************* Phone*: ************ **************** Message*: I'd like a quote on 2 Bronze skylights please...1- A31 1/2" x B47 1/2" C35 1/2" x D51 1/2" 6" Tall 1- A21" x B21" C25" x D25" 5" Tall Thank you ********************** Intuit www.intuit.com Payment Receipt from EZ ********* ********************************************** Yahoo /Skylights EZ ********* ********************************************** <**********************************>To:******************* Mon, Mar 20 at 9:57 AM Please find our payment receipt attached to this email.Thank you.Have a great day!EZ ********* ********************************************** EZ ********* ******************************************************************************************** FromDavid ***************************************************************:03/20/2023Reference No:Invoice NumberInvoice DateDue DateOriginal AmountBalancePayment***** 03/ 20/202303/20/2023665.35665.35665.35 Memo:Amount Credited:$0.00Total:$665.35 Invoice #***** I called 4/17/23, talked with *******, was told they're waiting on materials to build crates, will receive an email when shipped. I've received nothing.I've canceled purchase w/credit card company.

      Business Response

      Date: 05/01/2023

      Hello *****, sorry we were so late shipping, estimated times sometimes fall through the crack with material supplies, again we do apologize for such long production times.

      Customer Answer

      Date: 05/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:02/01/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for a skylight man called he said they would send confirmation on payment to my email and what I ordered never received tried calling number back said there was no caller Id called another number no call back emailed more than once on calls and emails no reply they just outright took my money cause when man was still on phone said it would be delivered 25 th no nothing your help in this matter would be greatly appreciated thank you *********************** it was ****** paid with my ********* credit union credit card on the January 9th also I have reported to my bank on this matter I never received a receipt just the charge to my card

      Business Response

      Date: 02/02/2023

      Hello, I am not sure when this complaint was filed but he is partially right that the order was supposed to ship (not delivered) by January 25th and because of his urgency, we refunded his money as we could not satisfy his delivery of the skylight do to supply of material is back logged, his refund was completed January 30, 2023, so I assume he does not read is emails, thank you.

    EZ Tops World Wide is NOT a BBB Accredited Business.

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