Business ProfileforN.R.F. Distributors, Inc.

I purchased Beauflor Essence Disa 797 for the use of a light commercial office building. I spoke to ******************* (retailer) about my needs. He put me in personal contact with the field rep. for *** Distrubutors (the company that functions as the local manufacture rep and supplier). After they considered my application they recommended Beauflor Essence LVT since it had a 10 year commercial wear and stain warranty. I purchased about ****sf of flooring for $5566 on May 17 2021. I proceeded to have it installed by an installer personally known to *** distributors and recommended by retailer. Less than a year from installation, yellowing and traffic patterns developed over the entire space. After 10 months of complaining to retailer, installer, *** and Beauflor, *** organized a professional floor evaluation in which they blamed the site and users for contamination of the floor. The major concern we have is that we applied the product as directed by the *** rep, installed it according to their recommendations and used the mats and cleaning products they suggested. The main issue is the staining from normal use (floor inspector blamed discoloration on frequent use and our blacktop driveway). How can a company with a 10 yr commercial warranty say that frequent use or having a parking lot voids the warranty? The second issue is the failure of the product to stay glued down despite using the Beauflor glue and following the installation instructions. The most frustrating this is the amount of time wasted since *** says they can't speak to customers and refer to Beauflor for warranty issues. ******** says you must work directly with ***. I have long email chains with Beauflor, ***, the retailer and installer and they still refuse to even discuss the problems and continue to direct me to their counterparts with no effort or attempt to resolve the issue. I can provide all the emails for further documentation. Thank you for helping me resolve this issue.